Freeletics is a fitness technology company that specializes in providing personalized workout plans and high-intensity training programs. Their platform enables users to access tailored fitness regimens based on individual fitness levels and goals. Customers can engage in workouts at their convenience, whether at home or in the gym, using the Freeletics app, which offers a variety of exercises designed to improve strength, endurance, and overall fitness. The company's target market includes fitness enthusiasts, busy professionals, and individuals looking for flexible workout solutions that fit into their lifestyles. By offering a range of training options and personalized plans, Freeletics caters to a diverse audience seeking to enhance their physical fitness and well-being. The platform emphasizes accessibility and adaptability, ensuring that users can train effectively anytime and anywhere.
Freeletics receives a mixed response from users, with many praising its effective workouts and coaching features. Reviewers appreciate the app's ability to help maintain fitness and provide varied training routines, often highlighting its flexibility and adaptability to personal needs.
However, a significant number of consumers express frustration with the subscription model, citing issues such as unexpected auto-renewals and a lack of reminders. Complaints about customer service are common, with users reporting difficulties in canceling subscriptions and receiving refunds. While some find the app enjoyable and beneficial for their fitness journey, others warn potential customers to be cautious about the renewal process. Overall, Freeletics has its strengths in workout quality but faces challenges with its subscription practices.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,021 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.1 | 11 |
| Oct 24 | 3.3 | 16 |
| Nov 24 | 3.0 | 11 |
| Dec 24 | 3.1 | 10 |
| Jan 25 | 3.4 | 13 |
| Feb 25 | 3.8 | 14 |
| Mar 25 | 4.0 | 7 |
| Apr 25 | 2.3 | 9 |
| May 25 | 3.8 | 16 |
| Jun 25 | 2.7 | 16 |
| Jul 25 | 3.8 | 15 |
| Aug 25 | 2.3 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Three times a week consistently, so I guess I like the app”
“Got Freeletics part of my Revolut subscription and then when trying to access it for the first time and open an accou...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gyms & Fitness.
| Company | Overall | Legit | Website & app | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | −4% | 1,021 |
| 2.5 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 85 | |
| 2.4 out of 5 (poor) | 100 out of 100 | — | — | — | — | 25 | |
| 1.5 out of 5 (poor) | 100 out of 100 | — | — | — | +28% | 25 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 |
Bottom line: Freeletics is #2 of 5 on overall rating in this group. On service, Planet Fitness scores higher (2.2 vs 1.8).
500 reviews of Freeletics. Filter by what matters to you.
Over a year ago
Got Freeletics part of my Revolut subscription and then when trying to access it for the first time and open an account it says "Revoked code" - then I speak to Revolut and they send me to contact Fre... See more
Over a year ago
The app doesn't have many workouts I could use as a larger person. It has now been renewed without sending me any renewal reminders. Despite contacting support within minutes of receiving the confirma... See more
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 36% are 1–2★.
Three times a week consistently, so I guess I like the app. Have done Crossfit for about 6 years. Did Freeletics before that and got a bit bored. Picked it up again and just stay fit with Freeletics now. Lately finished the Running 14 weeks workout and just love the progression I made.
Got Freeletics part of my Revolut subscription and then when trying to access it for the first time and open an account it says "Revoked code" - then I speak to Revolut and they send me to contact Freeletics and the Freeletics team is not really the most helpful customer service I dealt with saying that: "hank you for your message. This happens when you are no longer eligible for this benefit and this action cannot be reverted. If you believe this is a mistake because you are eligible via your current Revolut plan, I invite you to contact Revolut directly in order to request a new valid code. Please make sure to communicate them your revoked code and that you are eligible again. They will check your eligibility and should after that give you your new code." Made my first impression with the "quality" of customer service here . Thanks but no thanks
The app doesn't have many workouts I could use as a larger person. It has now been renewed without sending me any renewal reminders. Despite contacting support within minutes of receiving the confirmation of renewal, they refused the refund.
Do not sign up or provide this company with your credit card information. The service is unhelpful. I received an email stating that my subscription had been automatically renewed. I immediately sent an email with a screenshot of the confirmation email I received months earlier, showing that I had actually canceled it. However, they "checked their logs" and could not find it, and they refused to respond to further emails regarding the matter. Also, they do not send out an email reminder before renewing. It is a company that will speculate in you forgetting the renewal. Such a shame. I tried the app, and it was just not useful for me at the moment, but I could have returned as a customer sometime in the future. No way that will happen now.
Mi sono dimenticato di annullare il rinnovo automatico e mi sono ritrovato con una transazione andata a buon fine che non volevo. Due problemi: 1. Da 14 anni utilizzavo Freeletics e ad ogni rinnovo manuale attivano il rinnovo automatico rendendo l'operazione al limite del truffaldino. 2. Nonostante acquistassi sempre solo il pacchetto training - COINCIDENZA - il rinnovo automatico è avvenuto per training + dieta ad una cifra irragionevole. Ladri e truffatori. Ho cancellato l'account, tanto ultimamente i circuiti non avevano varietà e sembrava di farsi un allenamento homemade. Adios
Estoy muy contento con la app. Creo que es muy interesante y efectiva. Mezclando diferentes disciplinas crea unas rutinas muy efectivas. La aconsejo como base del entrenamiento diario, con resultados efectivos en pocos meses.
App migliore tra le disponibilità anche se ha poca varietà di training ed alla lunga diventa noiosa
Freeletics ist ein perfekter Weg um Gewicht zu verlieren und fit zu werden. Habe bereits 4 Journeys abgeschlossen und werde auf jeden Fall weitermachen.
OJO, ESTAFA NO ES FÁCIL DARSE DE BAJA!! HAY QUE DEMANDAR A CONSUMO POR ESCRITO CAMBIAD DE TARJETA DE CRÉDITO Y CUENTA BANCARIA PARA QUE NO OS PUEDAN PASAR LA SUBSCRIPCIÓN A pesar de que los ejercicios son geniales, se nota la forma física y es una maravilla hacer deporte por desgracia tienen detrás un equipo agresivo e injusto de márketing y abogados etc. Es MUY DÍFICIL DARSE DE BAJA, totalmente encriptado hasta que llegas a cancelar la subscripción, me costó unas 5 horas y agotamiento. Consejo, contactad por escrito con ellos, dejar constancia el el muro de comentarios, poned queja por escrito a consumo y CAMBIAD DE TARJETA DE CRÉDITO Y CUENTA BANCARIA PARA QUE NO OS PUEDAN PASAR LA SUBSCRIPCIÓN
Achtung Abzocker. Kommt mit dubiosen Ausreden, um an Geld zu kommen. Wur haben sehr schlechte Erfahrungen gemacht.
“Disappointed I was charged £94.99 for an auto-renewal I didn’t expect and can’t use due to a medical condition. Contacted support immediately but was refused a refund. They asked me to get a doctors certificate and in the UK it’s near impossible to find one to certify a medical condition for a subscription. It was a decent app for workout but the subscription renewals are a nightmare. No intimation about renewals. If you forget, get ready to lose money.
Es macht Spass mit Freeletics zu trainieren. Man kann sehr flexibel das Training anpassen wenns mal nicht wie geplant klappen soll. Wenn man bei Fragen sich per Mail an den Support wendet bekommt man sehr schnell eine Antwort. Danke euch.
Don’t pay for the subscription to this service. They make it near impossible to cancel and won’t send you any reminders on renewals even when they can clearly see the app isn’t used.
L'application ma permis de me remettre en forme et a reprendre de bonne habitudes grâce a son programme sur mesure et qui s'adapte a chacun pour un démarrage en douceur et augmente progressivement la difficulté. Très bonne application. Je recommande. Le petit bémol le coach n'explique pas les exercices de façon claire et on ne sait pas si notre position est bonne et si les exercices sont bien fait.
Freeletics has been great help for me to keep the healthy lifestyle consistent. The regular updates to the app and additions of equipment option has great way to expand the fitness goals.
Good workouts which challenges you. Definitely get results and I’ve used it for 5 yr and one thing it missing is providing leg training options using gym equipments. It combines leg workouts with only bodyweight and composite exercises.
Freeletics motiviert mich und schafft es mich immer wieder an meine Grenzen zu bringen. Auch wenn die workouts manchmal echt hart sind bin ich am Ende einfach immer stolz auf mich!
Ich nutze die App seit über 10 Jahren und bin nach wie vor begeistert!
Genau richtig, gut anpassbare Übungen, sowohl an Austattung, Umgebung , als auch Fitness
Per me Freeletics è fondamentale: mi sprona a fare la mia attività fisica quotidiana e si adatta alle mie esigenze . Sempre. Mai noioso, i risultati sono garantiti.
Freeletics is a fitness technology company that specializes in providing personalized workout plans and high-intensity training programs. Their platform enables users to access tailored fitness regimens based on individual fitness levels and goals. Customers can engage in workouts at their convenience, whether at home or in the gym, using the Freeletics app, which offers a variety of exercises designed to improve strength, endurance, and overall fitness. The company's target market includes fitness enthusiasts, busy professionals, and individuals looking for flexible workout solutions that fit into their lifestyles. By offering a range of training options and personalized plans, Freeletics caters to a diverse audience seeking to enhance their physical fitness and well-being. The platform emphasizes accessibility and adaptability, ensuring that users can train effectively anytime and anywhere.
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