Pleasant & Knowledgable
Knowledgable, helpful & very pleasant!

Admiral is a Visitor Relationship Management (VRM) company that offers a comprehensive Software as a Service (SaaS) solution tailored for digital publishers. The platform enables publishers to manage adblock analytics, recover lost revenue, implement paid subscriptions, and ensure compliance with privacy and consent regulations. Additionally, Admiral supports email acquisition and social growth, making it a versatile tool for enhancing visitor engagement and monetization strategies. Targeting digital publishers of all sizes, Admiral focuses on fostering strong relationships with visitors to maximize revenue potential. By providing tools for effective communication and data management, the company aims to help publishers diversify their revenue streams and improve visitor retention. With a user-friendly interface and a suite of features designed for optimizing visitor interactions, Admiral is positioned as a valuable partner for organizations seeking to enhance their online presence and operational efficiency.
Admiral receives high praise for its exceptional customer service, with many reviewers highlighting the responsiveness and professionalism of staff members like Kieran and Sarah. Customers appreciate the quick resolution of issues, often receiving prompt assistance via email or phone, which fosters a sense of being valued and supported.
However, some users express frustration with the website experience, mentioning difficulties such as account freezing and issues with accessing content. Despite these challenges, the overall sentiment remains positive, with a significant majority of reviewers recommending Admiral for its dedicated support team and effective problem-solving capabilities. Overall, Admiral is recognized for its strong customer service, though improvements to the website experience could enhance user satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 49 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 4.4 | 9 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 6 |
| Jun 25 | 5.0 | 5 |
| Jul 25 | 5.0 | 3 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 49 most recent reviews.
“Great customer service… treated me like family”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.0 out of 5 (fair) | +11% | 49 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Admiral: The Visitor Relationship Management (VRM) Company is #3 of 5 on overall rating in this group. On website & app, Mazuma Mobile scores higher (4.3 vs 3.0).
49 reviews of Admiral: The Visitor Relationship Management (VRM) Company. Filter by what matters to you.
Horrendous experience. Had to give it a star to write review. It deserves 0 star. If this company is not a scam, it acts as tho it is one. Somehow insert themselves into computer and prevent me from watching many things i've had no problem watching before. They insist i turn off adblocker even tho i've told them over and over I do not have adblocker. They make a pretense of helping with a bunch of discombobulated senseless emails. This has been going on for a week.
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This appeared on my website out of the blue and I'm not sure why. When I contacted the customer support, they replied quickly, and when I told them it was on my website, they completely ghosted me and never answered back. I'll have to find a way to get this off my website, but they have hacked it!
When this appears on a website telling me to disable my Adblocker, I do not continue to the site. The fact the software still blocks access when you disable any adblocking software leads to this software causing websites to lose visitors. Something I doubt Getadmiral customers will be happy with.
Admiral offers a truly horrible experience for privacy-conscious visitors to websites that use it's VRM technology. In a lot of cases, Admiral offers no "Reject all" option when it comes to tracking and data sharing options. It's list of "partners" is enormous, and gives a false sense of security because scrolling through the first half shows all of the toggles for sharing data as "off". However, if a visitor keeps scrolling (and this can take some time because there are so many), they will find a great many "Legitimate interest" toggles are on. There is no way to switch them all off in one go, so the visitor is forced to either spend a great deal of time scrolling through the list and switching the activated toggles off, or just give in and either accept them or leave the website. I suspect a great many visitors will take the second option and just accept the settings, whether they like it or not, to be able to access the content. This is a horrible way to do business; it forces the visitor into a war of attrition, beating them down with the sheer weight of the task of clicking switches to protect their privacy. I refuse to engage with any website if I see that they use Admiral's technology; I just close the page. I have read reviews that suggest that, for the websites that buy into Admiral's products, their experience as a client is very good. But I would urge any prospective clients to consider the experience they are setting up for visitors to their websites because, in my experience, it is difficult and borderline hostile for visitors who want to have control over what data they share. There are other options that will not alienate your audience to this extent.
Illegal malpractise around adsense
I have disabled the adblocker as requested, but I am still getting requests to disable it thus rendering the originating website unusable. They do not respond to emails [I eventually heard from them 18 months later. They acknowledged that they need to do better. I have adjusted the rating to 3 stars. Hopefully, a corner is turned.]
Admiral is a Visitor Relationship Management (VRM) company that offers a comprehensive Software as a Service (SaaS) solution tailored for digital publishers. The platform enables publishers to manage adblock analytics, recover lost revenue, implement paid subscriptions, and ensure compliance with privacy and consent regulations. Additionally, Admiral supports email acquisition and social growth, making it a versatile tool for enhancing visitor engagement and monetization strategies. Targeting digital publishers of all sizes, Admiral focuses on fostering strong relationships with visitors to maximize revenue potential. By providing tools for effective communication and data management, the company aims to help publishers diversify their revenue streams and improve visitor retention. With a user-friendly interface and a suite of features designed for optimizing visitor interactions, Admiral is positioned as a valuable partner for organizations seeking to enhance their online presence and operational efficiency.
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