Friendly
Original bad review was for the wrong estate agents. Although I have not dealt with this agency for house sale purposes, they have been responsive with wit and friendliness.

Henleys Estate Agents is an independent estate agency specializing in residential and commercial lettings, property and block management, and sales and investment advice. The company is dedicated to providing a transparent and efficient property journey for landlords, tenants, buyers, and sellers. As licensed ARLA Propertymark agents, Henleys Estate Agents adheres to high industry standards, ensuring client money is protected under the Client Money Protection Scheme. The company focuses on building long-term relationships with its clients through personalized service and a commitment to meeting their property needs. By offering services such as free property valuations and extensive property searches, Henleys Estate Agents aims to support clients at every stage of their property journey. With a dedicated team of professionals, the agency strives to deliver high-quality service tailored to individual requirements.
Henleys Estate Agents receives overwhelmingly positive feedback from customers, highlighting their exceptional service and knowledgeable team. Reviewers frequently commend the staff for their friendliness and professionalism, with many mentioning specific agents like Bob Cheema and Jill for going above and beyond to assist clients during challenging transactions.
The agency is praised for its responsiveness and ability to provide support in a difficult market, making the buying and selling process smoother for many. However, a small number of reviews express dissatisfaction, citing unprofessionalism and issues related to deposits, which detracts from the overall experience. Despite these criticisms, the majority of customers recommend Henleys for their reliable service and dedication to client satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 84 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 84 most recent reviews.
“Outstanding Service – Highly Recommend”
“Absolutely rubbish customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 84 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Henleys Estate Agents is #2 of 5 on overall rating in this group.
84 reviews of Henleys Estate Agents. Filter by what matters to you.
Over a year ago
Original bad review was for the wrong estate agents. Although I have not dealt with this agency for house sale purposes, they have been responsive with wit and friendliness.
Over a year ago
A thoroughly professional and helpful estate agent with comprehensive knowledge of the local area and the property market.
Over a year ago
It is a responsible and kind agency. I had only beautiful moments with all the staff, they helped me when I needed it. I am grateful and thank them all. The best.
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Original bad review was for the wrong estate agents. Although I have not dealt with this agency for house sale purposes, they have been responsive with wit and friendliness.
A thoroughly professional and helpful estate agent with comprehensive knowledge of the local area and the property market.
Outstanding Service – Highly Recommend! I cannot recommend Bob Cheema enough! From start to finish, he was nothing short of exceptional. Selling a house can be a daunting process, but Bob made it seamless and stress-free. They managed to sell my house in record time, demonstrating incredible efficiency and expertise. What truly set him apart was his outstanding communication and availability. He was always on hand to answer questions, no matter the time, ensuring I felt supported every step of the way. On top of that, he even managed the solicitors when they needed a gentle push, ensuring the process stayed on track. His proactive approach and attention to detail saved so much time and stress. Beyond Bob’s professionalism, he went above and beyond to ensure everything went smoothly, showing genuine care and commitment to achieving the best outcome for me. It’s rare to find someone who combines such skill with such a personable approach. If you’re looking for someone who will truly exceed your expectations, look no further than Bob Cheema/Henley’s. They turned what could have been a stressful experience into a pleasant and successful one. Thank you for your hard work and dedication. Would give 10 stars if I could!
It is a responsible and kind agency. I had only beautiful moments with all the staff, they helped me when I needed it. I am grateful and thank them all. The best.
i dont have word to explain my experience with henleys Estate Agents . i always get super excellent service from them . staff so helpful. i will highly recommend to everyone.
In what is a difficult market at this time, Bob continued to provide assistance and support throughout the sale of my property, which at some points became arduous to say the least. He showed respect and empathy at all times, but above all his communication was flawless. He answered all of my phonecalls and emails, and when he was not available, he returned every single phonecall to me. This is sadly a rare, but inspiring quality in modern business communication. He dealt with all of my enquiries with openness and honesty, which is again a rare quality. I would recommend this agent to anyone for these reasons alone, and in spite of some difficulties with my sale, the experience was greatly improved by this individual.
Bob has been brilliant and turned around things for us when we had lost hope in the declining market that we are currently in. Bob has proved to be consistently reliable, proactive, and an excellent communicator with regards to both of our sales and has really assisted us in a speedy accelerated selling process. I have no hesitation in recommending Bob to anyone else. This is a hardworking honest realtor that you will not be disappointed with. Faheem
Great Team to sell your property. Bob is proactive and regularly updates. Highly recommended.
Everybody at the office and especially Jill have always been very friendly and helpful. Recently Jill went the extra mile for us with an urgent issue and thanks to her we managed to claim our expenses back successfully. We couldn't have managed this ourselves and so soon.
Great team at henleys take care of everything for stress free purchase
thank you very much
Excellent service delivery
Good 👍 service provided to tenants with good information and guidance
Henley's Estate Agents were professional, tenacious and efficient. They communicated well and did extremely well to find a Buyer in a challenging market place. I would highly recommend them.
My name is rony garzon a Security manager at Heathrow: This agency is unprofessional if i’m telling this is because I got the proofs and the “EXPERIENCE “ How it’s possible to get back your deposit in 15/16 Days when the deposit need to be done within 5/6 working days as They said? More points to tell like bad check outs of the properties. I will make my review in a second line as this is short
Ken and the team were fantastic. Super knowledgeable and resolved the issue
We bought a flat and then let it out through them. We had very good communication and they'd made things very easy for us. We would definitely use them again.
I'm delighted to share my experience with Mr. Mikhil Babla, who went above and beyond in helping me find a wonderful flat for my family. His dedication, professionalism, and keen understanding of our needs made the entire process seamless. Mr. Babla's attention to detail and personalized approach ensured that the flat not only met but exceeded our expectations. His expertise and commitment to client satisfaction are truly commendable, and I highly recommend his services to anyone seeking a reliable and accommodating estate agent.
Henleys manage my rental property and they have also sold one. They are great to deal with in every way. They are proactive, they respond to communications promptly and they deal with maintenance issues in a timely manner. Mikhil, Bob and Jill are great to deal with in every way.
Hi,i wish to keep the relationship with the whole team in Henley’s state agents: They been doing well since I joined as a tenant for my first apartment at Axis house Heathow, while I work in the airport 🤟🏼/ Mr Bob and Micky are both good friendly professionals guys, My ex wife just took new home with the agents and all proceeds went smoothly. I wish to recommend this team” 💪🏼 thanks for the support and advice
Henleys Estate Agents is an independent estate agency specializing in residential and commercial lettings, property and block management, and sales and investment advice. The company is dedicated to providing a transparent and efficient property journey for landlords, tenants, buyers, and sellers. As licensed ARLA Propertymark agents, Henleys Estate Agents adheres to high industry standards, ensuring client money is protected under the Client Money Protection Scheme. The company focuses on building long-term relationships with its clients through personalized service and a commitment to meeting their property needs. By offering services such as free property valuations and extensive property searches, Henleys Estate Agents aims to support clients at every stage of their property journey. With a dedicated team of professionals, the agency strives to deliver high-quality service tailored to individual requirements.
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