HMD Global is a European company specializing in the design and manufacture of smartphones and feature phones. Known for its commitment to user safety and device longevity, HMD Global offers a diverse range of products, including the HMD Fuse, which prioritizes online safety for children, and the HMD Aura series, designed for performance and functionality. The company aims to bridge affordability with high-quality features, catering to a wide audience from tech-savvy consumers to those seeking reliable and budget-friendly mobile devices. Targeting consumers looking for both smartphones and traditional feature phones, HMD Global focuses on delivering innovative solutions that meet various needs, such as long battery life and repairable designs. With a strong emphasis on user well-being and sustainability, HMD Global continues to expand its product offerings while maintaining a commitment to quality and accessibility in the mobile technology market.
HMD Global receives overwhelmingly negative feedback from consumers, with many expressing frustration over product quality and customer service. Reviewers frequently report issues with various Nokia phones, such as the Nokia 3210 and XR20, citing defects, poor performance, and inadequate support.
Complaints highlight a lack of effective solutions from customer service, with many feeling their warranty claims are ignored or mishandled. While a small percentage of customers praise specific models like the HMD Pulse Pro for their value and performance, these positive experiences are overshadowed by the majority's dissatisfaction. The overall sentiment reflects a significant concern regarding the reliability of HMD's products and the effectiveness of their support services, leading many to advise potential buyers to avoid the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | -1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 7 |
| Oct 24 | 1.3 | 4 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.5 | 11 |
| Feb 25 | 1.7 | 6 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.7 | 6 |
| May 25 | 1.8 | 5 |
| Jun 25 | 1.3 | 4 |
| Jul 25 | 1.0 | 3 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I bought a new HMD XR21 from the HMD site in January 2025”
“I immediately contacted their customer support, expecting a quick replacement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 2.1 out of 5 (poor) | 1.4 out of 5 (poor) | +59% | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: HMD Global is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.3).
60 reviews of HMD Global. Filter by what matters to you.
Don't bother buying any of HMD's phones. I contacted HMD Global for an issue and all the reponse you can expect to get is just a standard templates emails harping on something that is not relevant to your technical issue so they can continue to act blur and do nothing about your issue. Shame on HMD, I hope they fail big time and close down.
Don't bother i purchased a phone back on the 3rd December and had nothing but issues non stop since i purchased it. firstly the audio on a call 95% of the time sounds digitized more so when in transit. secondly the when on a call on speakerphone the person the other end cannot hear you so very poor microphone when speakerphone is in use and lastly the camera quality is the worst i have experienced it wont focus and the photos are of awful quality. i have contacted HMD and they have told me to do a soft reset and a hard factory reset which didnt make any difference in any way so they now want the phone in for repair considering its only 2 months old and has had these issue from day one. i have told them i cannot be without a phone so they would need to come up with a solution to which they declined and told me basically tough. i have now told them they can have the phone which will be sent to there ceo's office and i will take them to court for the cost of the phone. HMD the concept of there phone is a very good idea basically a phone which you can repair yourself but it is very poorly made and is not worth the hassle
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Mon avis sur HMD Alors pour le coup mon expérience avec le site hmd c'est bien passé j'ai fais deux commande dont une que j'ai annulé parce que j'avais pas rempli le bon code promo, j'ai bien reçu le remboursement le support ma tenu au courant, et j'ai reçu un mail une fois le remboursement Déclencher . L'autre commande réceptionner est conforme à la description sur le site. Merci le support HMD.
I wish I had checked trustpilot before buying a phone from HMD Global ,payed for a new Nokia phone at the beginning of December and still waiting for it to be delivered .Unable to get a refund from them . Don’t use HMD Global to purchase a phone
The phone itself is great except the crap camera quality and most importantly almost ever app I downloaded from the app store doesn't work on these phones such a let down I honestly cannot recommend this product to anyone, such a let down and a waste of money I feel ripped off
Abysmal, am trying to return a feature phone well within the grace period to be told its being passed to the "concern" team. Since been completely ignored and have to chase yet again. All for a paltry £34.74, which I would write off but now its about principle. One way or the other I will be getting my money back. DO NOT USE...bunch of Charlie Uniform November Tango Sierras
Man bliver så træt Af at købe produkter som ikke virker Ekstra træthed melder sig, når man finder ud af at der ikke er nogle svar at hente på hjemmesiden
The phone has the Nokia name but that's it it's rubbish the simcard holder fell of could not make a call untill I found it then the back cover won't clip on rubbish really cheap funny thing it's dearer than most others now got ttphone half price ten times better shame on hmd being able to use the Nokia name to kid people noticed reviews says it's good noticed they all used it for a few days not forever so do not take any notice of them
They sell their products in my country (Canada) but if it requires service after warranty (which isn't very good) there is no way of getting it repaired. Their 'support' gets you no where. They don't stand behind their products. Eventually they just ignore you.
Unbelievably AWFUL - simply DREADFUL It beggars belief how a company can be this bad. EVASIVE, UNHELPFUL, TOTAL LACK OF INTEREST, AI GENERATED CORPORATE 'BS' RESPONSE, FAILURE TO ANSWER DIRECT QUESTIONS the list goes on and on and on! About 6 weeks to collect, supposedly repair and then loose the phone. Sending it by air to Romania is hardly environmentally friendly! Only sorted it out when I started Court proceedings.
Ich versuche jetzt schon seit zwei Wochen einen Reparaturauftrag im Gewährleistungszeitraum zu vereinbaren. Es geht einfach nicht. Die sind nicht mal in der Lage die bisherige Korrespondenz als Basis zu verwenden. Anhand der Mailadresse sollte doch ein Kommunikationsprotokoll vorhanden sein.
SUPPORT IS VERY FRUSTRATING..THEY GIVE VAGUE ANSWERS AND RANDOM LINKS INSTEAD OF STRAIGHT ANSWERS...NOWHERE ON THEIR WEBSITE DOES IT SAY THEY DO NOT SHIP TO N.IRELAND ...ASKED THEM 3 TIMES TO CONFIRM WHY MY POSTCODE NOT RECOGNISED AT CHECKOUT AND TO CONFIRM IF THEY SHIP TO N.IRELAND..THEY DO NOT EVEN KNOW THEMSELVES..JOKE OF A COMPANY.GAVE ME WRONG INFORMATION ON THE PHONE TOO.
Please read reviews before considering any purchase from this company, it is not UK based and next day shipping is a joke, trying to get a refund for a phone that was never shipped, I only wish that I had checked Trustpilot before I ordered. AVOID AVOID AVOID
Do not buy anything at HMD, the worst customer service. My phone got destroyed during transport, I have contacted them at least 5 times and everyone just keeps on lying to me that they will contact me. I still have not heard anything from anyone at HMD.
Verkaufen gern, Service ist ein Fremdwort. 6 Wochen vor Ablauf der Garantie war mein Nokia x30 5G defekt. Ein Schelm wer arges denkt dabei( hat es nicht ganz mit der Obsoleszenz geklappt?). Also Handy eingeschickt. Nach Aussage von HMD GLOBAL sollte es nach max 10 Tagen wieder zurück sein. Nach 14 Tagen habe ich dann eine Statusanfrage gestellt, mit Angabe aller Daten und mich gefreut das schon am nächsten Tag eine Antwort zurückkam, leider nur die Aufforderung meine Daten noch einmal zu senden. Eine Stunde nach Erhalt erledigt. HMD hatte 4 Tage später immer noch nicht reagiert. ich bin gespannt wie oder ob sie auf die erneute Aufforderung reagieren
ARNAQUE ! SAV INTERMINABLE Renvoyé le 25 juillet 2024 mon Nokia XR21 sous garantie chez eux, je me bats tous les jours, avec leur hotline, pour avoir des nouvelles de retour de mon smartphone. Ils sont incapables de m'indiquer quoi que ce soit ! Toujours les mêmes phrases types. Des ROBOTS INCOMPETENTS. C'est vraiement le pot de terre contre le pot de fer !!! Plus jamais NOKIA. Petit conseil : le prochaine achat se fera dans un magasin proche de chez moi ( si toutefois ça tourne mal, je saurai sur qui frapper)
Un énormage fouttage de g***** du support de cette grande entreprise chinoise qui a pris le contrôle de la fabrication des smartphone Nokia. Depuis 25 ans détenteur de phones quasi exclusivement de la marque finoise... J'ai eu dernièrement un problème de "fade" d'écran (syndrôme typique de l'usure d'un écran, il garde en "watermark" trace des écrans précédent sur le current screen...). J'ai donc expliqué le problème à HMD et ai procédé à un premier renvoi du smartphone à l'atelier de réparation de HMD Europe en Roumanie... Le tél m'a été renvoyé étrangement très rapidement après réception : je demande un retour d'intervention car aucune trace de ce qui a été fait ou plus exactement pas fait. On me dit que le problème n'était pas reproductible... Peu de temps après ré-utilisation du téléphone (à chaque fois, obligé de reconfigurer complètement mon tél, procéder à la réinjection des données etc soit des heures de perdues)... le syndrôme réapparait. Je le capture donc en photo pour rouvrir un ticket HMD, je renvoie le télo et idem rien de fait retour à la case départ. S'en suit un échange assez musclé avec le support qui me dit de renvoyer une troisième fois le téléphone et qu'à la troisième intervention un changement de l'écran sera opéré. Je n'y croyais pas, j'ai demandé des garanties à ce que ça soit fait... Et bien une nouvelle fois rien n'a été fait, mon tél a été réceptionné puis renvoyé sans aucune action à part me réinitialiser mon phone et me retirer le verre trempé... Bref un énorme FDG pour les clients. Je ne rachèterai plus de téléphone Nokia tant qu'ils seront faits par HMD : une société qui manifestement se contrefout du service client/après vente. C'est bien joli de nous faire investir dans des téléphones à plusieurs centaines d'euros soit disant robustes et garantis. J'ai un tél de deux ans d'usage qui est déjà sur la fin, dans le cadre de la garantie, et "il n'est pas économiquement viable de le réparer"... Je n'ai pas de mots.
How did a brand like Nokia team up with such a bad reseller?? It's a disaster, impossible to get someone online, order placed AND collected on August 20, today is September 6, still no delivery, on the DHL website, tracking stops on August 22. What a shame for Nokia. Honestly, don't waste your time with such a bad seller!
HMD Global is a European company specializing in the design and manufacture of smartphones and feature phones. Known for its commitment to user safety and device longevity, HMD Global offers a diverse range of products, including the HMD Fuse, which prioritizes online safety for children, and the HMD Aura series, designed for performance and functionality. The company aims to bridge affordability with high-quality features, catering to a wide audience from tech-savvy consumers to those seeking reliable and budget-friendly mobile devices. Targeting consumers looking for both smartphones and traditional feature phones, HMD Global focuses on delivering innovative solutions that meet various needs, such as long battery life and repairable designs. With a strong emphasis on user well-being and sustainability, HMD Global continues to expand its product offerings while maintaining a commitment to quality and accessibility in the mobile technology market.
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