
HML Group is a specialist in block and estate management, offering comprehensive property management services across the UK. With over 50 years of experience, the company manages approximately 100,000 units, providing tailored solutions for residential management companies (RMCs) and homeowners. HML Group emphasizes local expertise by maintaining 16 offices nationwide, ensuring that each property is overseen by a dedicated property manager supported by advanced technology and a skilled back-office team. The company collaborates closely with The Property Institute and is powered by B-hive Property Solutions, which enhances its capability to deliver compliant and effective property management services. HML Group’s focus on local contractors and knowledgeable staff allows for reliable maintenance and support, catering specifically to the needs of leaseholders within the residential sector.
HML Group receives a significant amount of negative feedback, with many reviewers expressing frustration over poor service and management practices. Customers frequently cite issues with communication, noting that the company is slow to respond and often fails to resolve even simple problems.
Complaints about steep increases in property management fees are common, with some claiming charges have doubled without justification. Despite these criticisms, a minority of reviewers highlight positive experiences, praising specific staff members like Shayana, Amy, and Tahira for their helpfulness and efficiency. However, the overall sentiment is overwhelmingly negative, with many consumers feeling that HML Group operates unprofessionally and lacks accountability. Overall, the majority view reflects significant dissatisfaction with the company's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 60 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.9 | 9 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.6 | 21 |
| Jul 25 | 1.9 | 13 |
| Aug 25 | 2.2 | 9 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“This is the second time I have had contact with HML and Amy and Tahira were helpful and efficient on both occasions”
“This company is absolutely terrible”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: HML Group is #4 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 1.0).
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 68% are 1–2★.
HML Group is a specialist in block and estate management, offering comprehensive property management services across the UK. With over 50 years of experience, the company manages approximately 100,000 units, providing tailored solutions for residential management companies (RMCs) and homeowners. HML Group emphasizes local expertise by maintaining 16 offices nationwide, ensuring that each property is overseen by a dedicated property manager supported by advanced technology and a skilled back-office team. The company collaborates closely with The Property Institute and is powered by B-hive Property Solutions, which enhances its capability to deliver compliant and effective property management services. HML Group’s focus on local contractors and knowledgeable staff allows for reliable maintenance and support, catering specifically to the needs of leaseholders within the residential sector.
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