HML Group is a specialist in block and estate management, offering comprehensive property management services across the UK. With over 50 years of experience, the company manages approximately 100,000 units, providing tailored solutions for residential management companies (RMCs) and homeowners. HML Group emphasizes local expertise by maintaining 16 offices nationwide, ensuring that each property is overseen by a dedicated property manager supported by advanced technology and a skilled back-office team. The company collaborates closely with The Property Institute and is powered by B-hive Property Solutions, which enhances its capability to deliver compliant and effective property management services. HML Group’s focus on local contractors and knowledgeable staff allows for reliable maintenance and support, catering specifically to the needs of leaseholders within the residential sector.
HML Group receives a significant amount of negative feedback, with many reviewers expressing frustration over poor service and management practices. Customers frequently cite issues with communication, noting that the company is slow to respond and often fails to resolve even simple problems.
Complaints about steep increases in property management fees are common, with some claiming charges have doubled without justification. Despite these criticisms, a minority of reviewers highlight positive experiences, praising specific staff members like Shayana, Amy, and Tahira for their helpfulness and efficiency. However, the overall sentiment is overwhelmingly negative, with many consumers feeling that HML Group operates unprofessionally and lacks accountability. Overall, the majority view reflects significant dissatisfaction with the company's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 60 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.9 | 9 |
| May 25 | 2.1 | 7 |
| Jun 25 | 2.6 | 21 |
| Jul 25 | 1.9 | 13 |
| Aug 25 | 2.2 | 9 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“This is the second time I have had contact with HML and Amy and Tahira were helpful and efficient on both occasions”
“This company is absolutely terrible”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: HML Group is #4 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 1.0).
60 reviews of HML Group. Filter by what matters to you.
Superb and immediate service! This is the second time I have had contact with HML and Amy and Tahira were helpful and efficient on both occasions. The transactions went through smoothly and they went above and beyond to provide me with the appropriate documentation well before the due date. Thank you so much!
Very kind support and very professional
I have had an ongoing issue for many years with accounts. Another phone call last week to query a demand after I had paid my invoice was answered by Jasmine Rekhi. She was most helpful and within a couple of days had managed to get my issue cleared up once and for all.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 68% are 1–2★.
“Shayana was incredibly helpful throughout the process of contacting B-hive accounts to discuss and arrange an instalment plan. She took the initiative to reach out on my behalf, communicated clearly and efficiently, and ensured that all necessary details were handled promptly and professionally. Her support made a potentially stressful situation much more manageable, and her efforts are truly appreciated.”
Shayana has always been extremely helpful and quick with all accounting and finance queries - really apreciate the fast and accurate response times
I have worked a number of years with HML as the management company for various different apartment blocks that I am associated with and have found them to be the best out there and would have no problem recommending them. One block that comes to mind that I would certainly give 5 stars too would be Chalfont Court. The property manager there, Jade Hodson is always on hand when needed, deals quickly and efficiently with all the problems and handles the tenants kindly and professionally. Nothing is too much for her and we benefit from a well-run apartment block.
Jade Hodson is our Property Manager. She is very proactive and extremely knowledgeable. When we ask for her input, we know that she will rise to the challenge and resolve the problem. She is always polite, and is always more than helpful.
HML have managed our apartment building and associated grounds cost effectively and efficiently for a number of years now. More than this, they helped the Directors turn a ramshackle company and long neglected building into the model building and company it is today. Central to this transformation has been their Manager, Jade Hodson, who has been the model of professionalism throughout. I recommend her and her company to everyone looking for a new building Manager. With Jade its '5 stars' everyday. Thank you, Jade.
Very quick response as needed. We were kept informed of what the procedure was and updated on the matter as soon as possible.
Jasmine Rekhi helped solve my concerns with some long term technical issues with my HML account. She was reassuring and her tone and ownership of the situation was really impressive and reduced my stress levels! Thank you Jasmine for your efforts and reassuring style.
I am a resident of Lamprey Court in Solihull and HML is our service provider. I have always found them very helpful and they listen properly. Help us over come the challenges and provide great service.
Five Stars - I and very happy with how Ya Wen manages my property. Her performance has been excellent ever since she took on the role of looking after things. She is always prompt and diligent with all correspondence and has a fine eye for detail. She remains cheerful through any challenge - which is great!
HML Group is a specialist in block and estate management, offering comprehensive property management services across the UK. With over 50 years of experience, the company manages approximately 100,000 units, providing tailored solutions for residential management companies (RMCs) and homeowners. HML Group emphasizes local expertise by maintaining 16 offices nationwide, ensuring that each property is overseen by a dedicated property manager supported by advanced technology and a skilled back-office team. The company collaborates closely with The Property Institute and is powered by B-hive Property Solutions, which enhances its capability to deliver compliant and effective property management services. HML Group’s focus on local contractors and knowledgeable staff allows for reliable maintenance and support, catering specifically to the needs of leaseholders within the residential sector.
This profile hasn't been claimed by the business owner.
