Delivery time
Came almost a week later even though it was supposed to be delivered in 2 days. Had to buy from another place as I needed it on time for a present, wasted money.

hmv is a well-established retail company based in the UK, specializing in music, film, and gaming products. The company offers a wide range of physical media, including CDs, vinyl records, DVDs, and Blu-ray discs, alongside a selection of gaming consoles and accessories. hmv is recognized for its extensive catalog, catering to a diverse customer base that includes music and film enthusiasts, gamers, and collectors seeking both new releases and classic titles. In addition to its physical storefronts, hmv operates an online platform at www.hmv.com, where customers can browse and purchase products conveniently. The company focuses on providing a comprehensive shopping experience for individuals looking to explore various genres of music and film, as well as the latest gaming products. With a commitment to serving the entertainment needs of its customers, hmv continues to play a significant role in the UK shopping and fashion landscape.
Reviewers consistently praise HMV for its excellent service and fast delivery, highlighting the accommodating and knowledgeable staff who enhance the shopping experience. Many customers express satisfaction with timely deliveries, often receiving items earlier than expected, which sets HMV apart from competitors like Amazon.
The ease of navigating the website and the option for click-and-collect further contribute to a positive shopping experience. However, a few negative comments arise regarding delivery issues, particularly with the delivery man not following proper protocols in communal buildings. Despite these minor complaints, the overwhelming sentiment remains highly positive, with many customers eager to recommend HMV for its reliable service and product availability. Overall, HMV enjoys a strong reputation for quality service and efficient delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.8 | 56 |
| Sep 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very pleased with HMV CD delivery”
“the delivery man delivered to the stairs in a communal building not to the mail box u actually deserve 5 stars coz...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: hmv (UK) is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.6).
60 reviews of hmv (UK). Filter by what matters to you.
Came almost a week later even though it was supposed to be delivered in 2 days. Had to buy from another place as I needed it on time for a present, wasted money.
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hmv is a well-established retail company based in the UK, specializing in music, film, and gaming products. The company offers a wide range of physical media, including CDs, vinyl records, DVDs, and Blu-ray discs, alongside a selection of gaming consoles and accessories. hmv is recognized for its extensive catalog, catering to a diverse customer base that includes music and film enthusiasts, gamers, and collectors seeking both new releases and classic titles. In addition to its physical storefronts, hmv operates an online platform at www.hmv.com, where customers can browse and purchase products conveniently. The company focuses on providing a comprehensive shopping experience for individuals looking to explore various genres of music and film, as well as the latest gaming products. With a commitment to serving the entertainment needs of its customers, hmv continues to play a significant role in the UK shopping and fashion landscape.
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