Staff are accommodating and very…
Staff are accommodating and very approachable. They are knowledgeable when asked about the products.

hmv is a well-established retail company based in the UK, specializing in music, film, and gaming products. The company offers a wide range of physical media, including CDs, vinyl records, DVDs, and Blu-ray discs, alongside a selection of gaming consoles and accessories. hmv is recognized for its extensive catalog, catering to a diverse customer base that includes music and film enthusiasts, gamers, and collectors seeking both new releases and classic titles. In addition to its physical storefronts, hmv operates an online platform at www.hmv.com, where customers can browse and purchase products conveniently. The company focuses on providing a comprehensive shopping experience for individuals looking to explore various genres of music and film, as well as the latest gaming products. With a commitment to serving the entertainment needs of its customers, hmv continues to play a significant role in the UK shopping and fashion landscape.
Reviewers consistently praise HMV for its excellent service and fast delivery, highlighting the accommodating and knowledgeable staff who enhance the shopping experience. Many customers express satisfaction with timely deliveries, often receiving items earlier than expected, which sets HMV apart from competitors like Amazon.
The ease of navigating the website and the option for click-and-collect further contribute to a positive shopping experience. However, a few negative comments arise regarding delivery issues, particularly with the delivery man not following proper protocols in communal buildings. Despite these minor complaints, the overwhelming sentiment remains highly positive, with many customers eager to recommend HMV for its reliable service and product availability. Overall, HMV enjoys a strong reputation for quality service and efficient delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.8 | 56 |
| Sep 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very pleased with HMV CD delivery”
“the delivery man delivered to the stairs in a communal building not to the mail box u actually deserve 5 stars coz...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: hmv (UK) is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.6).
60 reviews of hmv (UK). Filter by what matters to you.
Staff are accommodating and very approachable. They are knowledgeable when asked about the products.
Very pleased with HMV CD delivery. Arrived on time and exactly as described by the seller.
It was easy to access my tickets through the app.
Clear messages and no problem with tickets
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EXCELLENT FAST SERVICE WOULD HIGHLY RECOMMEND WILL USE AGAIN
Excellent. Fast, efficient delivery service. Mike C.
If I could give 10 stars I would! Seeing Bryan Adams so close was amazing!!!
Great service. Received Bryan Adams new album before release date can not get any better than that.
Good price and as always great service.
Staff friendly and helpful the item i wanted to buy was out of stock but the staff member asked if i would like him to order it online for me he told me i could pick it up from the store or i could get it delivered to my home the store is well laid out so handy to find the items i was looking for
Excellent service once again.
Ordered 2 CD’s online with HMV. I have had nothing but excellent buying experience with them. Items well packed and always arrive in perfect condition, and with in a couple of days. I highly recommend HMV
prompt delivery with email updates
Website was pretty easy to navigate to find the vinyls I purchased, quickly posted out and arrived in great condition. Only downside would be how pricey albums are now.
Good service
Fair prices. Website easy to navigate
Excellent service
hmv is a well-established retail company based in the UK, specializing in music, film, and gaming products. The company offers a wide range of physical media, including CDs, vinyl records, DVDs, and Blu-ray discs, alongside a selection of gaming consoles and accessories. hmv is recognized for its extensive catalog, catering to a diverse customer base that includes music and film enthusiasts, gamers, and collectors seeking both new releases and classic titles. In addition to its physical storefronts, hmv operates an online platform at www.hmv.com, where customers can browse and purchase products conveniently. The company focuses on providing a comprehensive shopping experience for individuals looking to explore various genres of music and film, as well as the latest gaming products. With a commitment to serving the entertainment needs of its customers, hmv continues to play a significant role in the UK shopping and fashion landscape.
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