You cancelled my order
You cancelled my order

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Holmes Apparel receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the quick delivery and great quality of items, with several noting their positive experiences with customer service, particularly in resolving issues swiftly.
However, a substantial number of complaints revolve around problems with orders, including receiving incorrect sizes, canceled orders, and difficulties obtaining refunds. Customers express frustration over delayed refunds and unresponsive customer support, which detracts from their overall experience. While some individuals report a seamless shopping experience, others warn potential buyers about the inconsistencies in order fulfillment and customer service responsiveness. Overall, the sentiment is mixed, reflecting both satisfaction and disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Dec 23 | 4.8 | 4 |
| Jan 24 | 2.5 | 4 |
| Feb 24 | 3.2 | 9 |
| Mar 24 | 2.3 | 3 |
| Apr 24 | 3.7 | 3 |
| May 24 | 4.0 | 4 |
| Jun 24 | 5.0 | 2 |
| Jul 24 | — | 0 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Fantastic price and quick delivery on a great quality item”
“Returned a top all good got accepted and signed for it took a bit to be honest they issued a refund then cancelled...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 67 out of 100 | 3.9 out of 5 (good) | 3.9 out of 5 (good) | 3.4 out of 5 (fair) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: holmesappareluk.com is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 3.4).
60 reviews of holmesappareluk.com. Filter by what matters to you.
You cancelled my order
Don't use . Returned a top all good got accepted and signed for it took a bit to be honest they issued a refund then cancelled the refund and won't answer the phone now or reply in a chat
Returned a Vivienne Westwood sweatshirt They received it back over 2 weeks ago and still no refund sent emails and text messages with no response
The t shirt hasn’t arrived and I’ve been charged for my order and it has been over a week. Really disappointed.
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Polarized pattern: few middle ratings. 53% of recent reviews are 4–5★ and 43% are 1–2★.
Sizes are way too small had to send back
Just received an email to say they’ve cancelled my order as it is no longer available. Then they send me another email asking me to review them. Go figure.
Selling items online they don't actually have in stock
I work a lot and I didn't have time to go buy a gift for my brother's birthday, so I ordered a t-shirt for my brother and they sent me the wrong order! as I see I'm not the only one! I do not recommend ordering from them because they are unable to send you the chosen product! There are also no return instructions included 👎
Haven’t received item as promised
I ordered a Vivienne Westwood sweat shirt and you sent me a Vivienne Westwood dress instead. There are also no return instructions included, so have clue as to where to return to.
I purchased a jumper for my 2 week holiday for my partners 30th birthday. Whilst I was away I cut the tags of the jumper to wear and noticed a terrible stitching snag on the back of the jumper. As I can't return it because I have cut the tags of I am left with an expensive jumper that I can't wear.
Scammers their clothes are made extra small and when you ask for refund they said its actioned but doesnt come to your account AVOID AVOID AVOID AVOID
Made my first purchase and it was challenging, first I ordered in large I was contacted they don’t have L and they would send out M, next 3 days was contacted my order is been cancelled and they refunded because they don’t have in M also again.. sent back to their website and S,M,L was still listed as available sizes… I really don’t understand how a website works like that
Received order really quick, unfortunately items didn’t fit. Sent back for refund over two weeks ago still no refund have emailed, chatted, texted and even sent a message on instagram with no reply from anyone. Will not be ordering again.
Edit from my first review - Company have now been in contact via text message and assured my their products are ‘genuine’, I actually said I’d delete this review when and if I was issued a refund but actually they’ve been extremely rude. Their customer service is SHOCKING. Please don’t buy from this company and just spend the extra from a genuine company because as you can tell from most of the reviews, you’ll be disappointed. Been sent a fake stone island polo shirt, no certilogo, a weird thick fake material and it’s supposed to be a medium and it looks like a kid size. And it’s for my boyfriends birthday in 2 days so cheers!
Wrong colour item sent ( addressed to my daughter rather than me). Returned incorrect item for replacement but by then out of stock. Initial refund didn’t refund postage but that was rectified when I followed up.
Item Capablanca t-shirt was not delivered for price £140! Customer service is very bad. Probably need claim them
CrowdTrust is a review platform designed to empower consumers by providing transparent insights into various businesses and services. The platform enables users to share their experiences and rate companies across different industries, helping potential customers make informed decisions. By fostering a community of honest feedback, CrowdTrust aims to enhance trust between consumers and businesses. The company primarily targets consumers looking for reliable reviews before making purchasing decisions, as well as businesses seeking to improve their reputation through customer engagement. With a focus on user-generated content, CrowdTrust offers a space for authentic reviews that can influence purchasing behaviors and enhance overall customer satisfaction.
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