New box design very inconvenient.
New box design very inconvenient. Insole of Leap II not firmly attached as previous purchase of Leap. Back of shoe not as good either. .

Hotter Shoes is a footwear company that specializes in creating comfortable shoes designed for everyday wear. The company focuses on providing a wide range of styles, including casual, formal, and outdoor footwear. Hotter Shoes is dedicated to comfort, utilizing innovative materials and designs to ensure that their products meet the needs of customers seeking both style and practicality. Targeting individuals who prioritize comfort in their footwear choices, Hotter Shoes caters to a diverse customer base, including those with specific foot health concerns. The company's commitment to quality craftsmanship and attention to detail has established it as a trusted name in the shoe industry. Consumers can explore the extensive selection of shoes available through the company's website, www.hotter.com, which offers an easy shopping experience and detailed product information.
Hotter Shoes receives a mixed response from customers, with many expressing disappointment over product quality and customer service. While some reviewers praise the comfort and quality of the shoes, noting that they are well-made and suitable for all-day wear, a significant number report issues with sizing and defects, such as stitching imperfections.
Complaints about long shipping times and high return postage fees are common, with several customers feeling misled about the costs associated with returns. Additionally, the customer service experience is frequently criticized, with reports of delays in refunds and inadequate support. Despite a few positive experiences with helpful staff, the overall sentiment leans negative, reflecting concerns about the brand's decline in quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 127 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 2.8 | 8 |
| Feb 25 | 2.5 | 20 |
| Mar 25 | 2.3 | 12 |
| Apr 25 | 2.6 | 18 |
| May 25 | 2.9 | 20 |
| Jun 25 | 2.7 | 19 |
| Jul 25 | 2.8 | 16 |
| Aug 25 | 2.6 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 127 most recent reviews.
“Good quality, good service”
“First of all I realize these shoes are being shipped from overseas, HOWEVER, it never took 2 months to reach me in Fl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.6 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +5% | 127 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Hotter Shoes is #3 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 1.9).
127 reviews of Hotter Shoes. Filter by what matters to you.
New box design very inconvenient. Insole of Leap II not firmly attached as previous purchase of Leap. Back of shoe not as good either. .
Recently bought second pair of Tone shoes this time in red. All great except you no longer sell polish for the shoe colours you sell - and no where here has polish that colour. So disappointing. No Hotter shops anywhere near me either. Will have to stick to black shoes - or shop elsewhere
The Gentleman at the store was very pleasant and helpful , unfortunately I had to send a pair back as I think he ordered the wrong fitting for me , I’m a EE fitting and they sent EEE on both pairs but one pair are lacing so can still keep those on but not the other pair ,
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 56% are 1–2★.
Well, In general, I love the Tourist sandals but what are they making the sole out of because after a handful of times wearing the sandals, they sole smells awful (and my feet do not have an odour) anyone else experienced this?
Hotter Shoes is a footwear company that specializes in creating comfortable shoes designed for everyday wear. The company focuses on providing a wide range of styles, including casual, formal, and outdoor footwear. Hotter Shoes is dedicated to comfort, utilizing innovative materials and designs to ensure that their products meet the needs of customers seeking both style and practicality. Targeting individuals who prioritize comfort in their footwear choices, Hotter Shoes caters to a diverse customer base, including those with specific foot health concerns. The company's commitment to quality craftsmanship and attention to detail has established it as a trusted name in the shoe industry. Consumers can explore the extensive selection of shoes available through the company's website, www.hotter.com, which offers an easy shopping experience and detailed product information.
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