My shoes arrived fast.
My shoes arrived fast, and l got emails from you keeping me updated on what was happened, good service . Anna.

Hotter Shoes is a footwear company that specializes in creating comfortable shoes designed for everyday wear. The company focuses on providing a wide range of styles, including casual, formal, and outdoor footwear. Hotter Shoes is dedicated to comfort, utilizing innovative materials and designs to ensure that their products meet the needs of customers seeking both style and practicality. Targeting individuals who prioritize comfort in their footwear choices, Hotter Shoes caters to a diverse customer base, including those with specific foot health concerns. The company's commitment to quality craftsmanship and attention to detail has established it as a trusted name in the shoe industry. Consumers can explore the extensive selection of shoes available through the company's website, www.hotter.com, which offers an easy shopping experience and detailed product information.
Hotter Shoes receives a mixed response from customers, with many expressing disappointment over product quality and customer service. While some reviewers praise the comfort and quality of the shoes, noting that they are well-made and suitable for all-day wear, a significant number report issues with sizing and defects, such as stitching imperfections.
Complaints about long shipping times and high return postage fees are common, with several customers feeling misled about the costs associated with returns. Additionally, the customer service experience is frequently criticized, with reports of delays in refunds and inadequate support. Despite a few positive experiences with helpful staff, the overall sentiment leans negative, reflecting concerns about the brand's decline in quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 127 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 2.8 | 8 |
| Feb 25 | 2.5 | 20 |
| Mar 25 | 2.3 | 12 |
| Apr 25 | 2.6 | 18 |
| May 25 | 2.9 | 20 |
| Jun 25 | 2.7 | 19 |
| Jul 25 | 2.8 | 16 |
| Aug 25 | 2.6 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 127 most recent reviews.
“Good quality, good service”
“First of all I realize these shoes are being shipped from overseas, HOWEVER, it never took 2 months to reach me in Fl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.6 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +5% | 127 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Hotter Shoes is #3 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 1.9).
127 reviews of Hotter Shoes. Filter by what matters to you.
My shoes arrived fast, and l got emails from you keeping me updated on what was happened, good service . Anna.
My husband and I visited Hotter Eastbourne today. We bought 2x shoes, 1x trainers and a pair of slippers. Scott was very helpful. I have orthopedic innersoles so tried on lots of pairs. I can always rely on Hotter to have footwear with removable innersoles so I can fit my own.
Amazing! I ordered a pair of boots as gift and they arrived within 48hrs of purchase. Great quality and very affordable.
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 56% are 1–2★.
Widnes Branch at Rivendell/Notcutts Garden Centre. Although they haven't arrived yet, I didn't realise you could order in store from the sale online. The manager Nicki found my requested shoes, size and then she placed the order to collect in store. Even giving me an extra discount which I wouldn't have known was currently still an extra offer. Fast, friendly and efficient. 💯❤️ The shop always looks textbook tidy. A really great shopping experience. 😃😃
My experience was made great by customer service because when I tried two credit cards they were rejected. Rang customer service and gave my order over the phone, no problem. The lady I spoke to was very helpful and polite.
I was particularly impressed by the lady who answered the telephone and who dealt with my order. She spoke clearly and slowly enough that I did not have to ask her to repeat anything. Full marks to her, she is an asset to your company. The delivery, and information regarding delivery also worked well.
Good quality products and choice of footwear.
Easy to order. Couldn’t get my size down chanced half size up it too big. No bother to return
Bought a pair of walking boots. Total heaven! From the first step they were just perfection. The half sizes are brilliant as I like a bit bigger than my size 5 for walking so I can use thicker socks but very often a 6 is too big. I can thoroughly recommend.
I visited the Barlborough store on Friday and the lady Karen ordered my rose pink chase 11 trainers which arrived within 24 hours to my door. This was brilliant service. Rachel the manageress is always very efficient. Today my husband visited the shop on his own and was very disappointed with the service. The lady assistant started to serve him but then left him to talk to another customer who had just entered the shop. The conversation was focused on water repellent spray and nubuck cleaner which lasted over ten minutes. My husband ended up walking out because she had neglected serving him so you lost a sale of mens shoes in favour of upselling cleaning products. We will return when Rachel has returned from her holiday.
Bought these Orion trainers in York. As they don't come in wide and I have wide feet and previous shoes in the brand had been a big snug I went up a half size and they have been perfect. Just done a weekend away wearing them all the time without any rubbing and found that the cushioning is excellent
Although I have been happy to live in a pair of extremely wide Hotter boots, I needed summer shoes for an event. The patience I received from the staff at the Hotter shop in Chichester was incredible. A young woman there called Steph kept on looking for more shoes when even the widest shoes were too tight for me. And she found some! I was so happy I felt like dancing and that is exactly what I shall be doing in them next month.
Went to hotter today in trentham s o t .looking for some comfy sandles. Looked around found a few pairs the assistant april came over and got the right sizes for me after trying on a couple of different sizes choose the ones I wanted but out of stock in my colour april checked they were in stock to order so she sorted she had to have help as she hax only been there for three weeks but all sorted and paid for home delivery .april is a very pleasant lady nothing was too much trouble wish her luck in her new job when I got got home we nt on the website the price was £65 I was charged ,£79 so rang the store sue dealt with it she was lovely ran̈g me back later to say the refund had gone through and my sandles have been dispatched .so sn excellent visit and two very nice members of staff xxx
I needed a low cut boot to wear with trousers and also new walking boots, but as I have to wear orthotic insoles, I was concerned they wouldn't fit. Some reviews I read said theirs didn't, and some said theirs did. Delighted to say that mine, ehich are quite large, were fine. Both pairs of boots very comfy and smart (Murmur and Haze GTX). Footwear often rubs my very boney feet, especially ankles and lateral and median borders, but neither of these pairs do that. Very pleased with purchases, especially as they were on sale. Ordering process was easy and they arrived very quickly, well packaged.
A massive thank you to Scott at the Eastbourne branch for his amazing customer service! Extremely helpful and went the extra mile to ensure everything was perfect! Totally recommend visiting this store.
Good service,high quality,fair prices and smart styles
Hotter Shoes is a footwear company that specializes in creating comfortable shoes designed for everyday wear. The company focuses on providing a wide range of styles, including casual, formal, and outdoor footwear. Hotter Shoes is dedicated to comfort, utilizing innovative materials and designs to ensure that their products meet the needs of customers seeking both style and practicality. Targeting individuals who prioritize comfort in their footwear choices, Hotter Shoes caters to a diverse customer base, including those with specific foot health concerns. The company's commitment to quality craftsmanship and attention to detail has established it as a trusted name in the shoe industry. Consumers can explore the extensive selection of shoes available through the company's website, www.hotter.com, which offers an easy shopping experience and detailed product information.
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