Hyatt Hotels is a global hospitality company that operates a portfolio of hotels and resorts across various segments, catering to both business and leisure travelers. With a focus on providing high-quality accommodations and exceptional customer service, the company offers a range of services including dining options, meeting facilities, and recreational activities. Hyatt’s properties are designed to meet the needs of diverse clientele, from luxury travelers seeking upscale experiences to budget-conscious guests looking for comfortable lodging.
The company’s extensive network spans multiple continents, making it a popular choice for both individual and corporate customers. Hyatt Hotels is committed to delivering a consistent and reliable experience, allowing guests to enjoy the comforts of home while traveling. As a key player in the hospitality industry, Hyatt continuously adapts to changing market demands to enhance guest satisfaction and maintain its reputation as a trusted brand.
Hyatt Hotels receives a significant amount of criticism from customers, with many expressing dissatisfaction regarding their stays. Reviewers frequently mention issues with room quality, including cleanliness and maintenance problems, which detracts from their overall experience.
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Staff attitude is another common complaint, as many guests report cold or rude interactions, particularly during check-in. While some customers appreciate the service and comfort of certain locations, these positives are overshadowed by the overwhelming number of negative experiences. Additionally, issues with booking processes and unexpected fees further frustrate guests. Although a few reviews highlight excellent service and enjoyable meals, the majority sentiment leans heavily toward disappointment.
Best place to stay for travelling to and from Thessalonika airport
We arrived in Thessaloniki airport late evening in pouring rain and took a cab to the hotel - about 10 minutes. The staff were really nice and helpful, the room comfortable, and especially nice, there is a large indoor pool. Excellent breakfast, and then shuttle back to the airport. Basically impossible to fault it, and we have rebooked for our next trip in March.
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Hyatt Köln. Zwei Nächte. Völlig überteuertes (Kosten: 4-stellig), abgewohntes Hotel mit Zimmern, die seit über 20 Jahren nicht renoviert wurden. Teppich. Ekelhaft. Glasscherbe im Badezimmer. Wände und Schränke sehen aus, wie aus den 70ern. Völlig runtergekommenes und ungepflegtes Haus. Überall riecht es nach Essen.
Dreams LANZAROTE
The housekeeping service is excellent
The reception staff were very helpful
The spa and staff were very good my only criticism was that the jacuzzi was cold for the duration of our two weeks stay, and even if you have a massage or treatment you cannot use it.
You have to pay extra if you want to use the spa. They give you one hour complimentary for the duration of your holiday one week ten days two weeks or longer.
30 metre indoor pool amazing
The food was average in the buffet
The restaurant staff were clearing your plates away before you had finished or completely removed your food if you had left the table for a second, there were lots of chipped or dirty crockery.
You get one free dinner for a two week stay to dine in one of there better restaurants, when we tried to go the service was very slow so we left.
Hospitality staff were excellent always ready to help.
Overall I give it 3 stars
Lanzarote beaches are fabulous.
I love the island
Allergy from duck(room 909, 904 and 622) and has to improvise an air filter system on the fly after switching to the 3rd room 622 and many many strange motel style fixes, not 3 starts rather 3 always fixing motel with never ending elevator games. I didn't think it worth $129 a night rather $0 since it quickly shortened my health, you know a health risk. Enjoy your day at ur own risk at their cheap tape (room 904) experience.
1) electors are operatizing in strange sequences.
2) everything is 20 years old unlike H, M and S
3) no paper in printer
4) computer password is hotel, why not Hyatt
5) everting you see is very small
6) TGE FRONT desks SAYS front office host, SHALL BE front office host EST AND RECEIPTION DESEK
7) security offices neither has nametag nor uniforms, others thought homeless-zombie's in all empty lifeless space
8) to find out where is my room, if takes the first lift from left, you MF head has to turn 180 to a magnified guides said: 901-924 to right
9) the bath tub is too small for a 6.3' naked men
10) household stuffs are not aligned correctly each room. e.g room 909 V room 904
11) computer reboot every 20 min regardless you are dealing with a session sensitive context in the browser, shame on you
12) do not know which turnner to use for shower unless you study naked :)
more are coming, welcome commander's feed acks
I wholeheartedly give WHV Resorts Inc. one star after my frustrating experience with them. During a sales meeting, I was tricked into purchasing a timeshare where I wasn't allowed to say no or even leave. Since July 2022, I've been trying to relinquish my contract, but the company only responds to one of every five emails. To make matters worse, they continued to withdraw payments from my account for a year after I had revoked my authorization. I've finally received confirmation that they will no longer take payments, and I urge everyone in a similar situation to insist on getting this in writing. It's outrageous that a multi-billion dollar company preys on vulnerable individuals to build their wealth. Proceed with caution if you ever deal with them.
Great hotel and amenities. The staff were friendly and helpful all throughout our stay. The room was spacious, clean, and comfortable. The only issue was the A/C which was a bit noisy.
Booked a special Anniversary trip. Thought we chose wisely , until we arrived. Arrived to check in and the girl at a small table set up, was our check in person, she seemed bothered by the couple ahead of us and also us.. taking time away from her. She made it clear that this check in desk would be closed indefinitely.
She was not friendly at all, and told us our room number and that was it.
We went to our room and weren’t impressed at all. Immediately hair on the floor in the bathroom, Extension wires everywhere. Tried to find housekeeping to ask to mop our floor and they were no where to be found. But thought we would make the best of it. We left to start our time there, came back to doors locked and to be told that we had to enter thru the Caption Hyatt doors. This was a small walk and had to enter in this hotel and No one acknowledged us as we walked in and had to find our way to our room, which was about a 5 minute walk.
This was every time we left and came back. Our hotel doors were locked every time. No restaurant was open, no bar, and the ice machines... hardly worked. No one would acknowledge us except twice and it was a young bellman.
We asked for help with dinner reservations from the manager that said she would get back with us and never did.
Our room was not the cleanest and house keeping, well we only saw once while there. The phone worked when it wanted to. The floor had hair on it, and there was a bathroom leak, and when I told the lady at the front desk of Caption Hotel, she never said a word. The towels ended up being yellow form wiping the floor up. No one would come and check it out or offer to clean up. One night the room above us , apparently had someone jumping off the bed. After several times we called down and asked for someone to do something. They were not nice about it.
Every light in our room was plugged up with extension cords all over the place. Some plugs did not work.
Asking for help was not easy and most acted like they had more important things to do on their phones. We tried to go up to the roof top because the manager said we could use Cations hotel amenities. That didn’t work. We were not allowed up. The night we decided to eat at the restaurant we were told it was closed. On a Sunday night.
No one told us when booking that there would be these issues. No one told us we would have to go through another building just to get to our room and that that nothing would be open, food, lounge, bar... nothing. I felt sorry for anyone elderly and handicapped as to see how far the walk was.
We chose Hyatt thinking it was on the corner of Beale street and looked so nice in the photos.
This was not case, this was a waste of money and wasn’t at all the anniversary trip I expected.
I have reached out and no one has tried to even acknowledge the issues.
SO disappointing. I also have photos.
Theft and disgust at Hyatt House Rea Farms in Charlotte
I stayed at the Rea Farms Hyatt House in Charlotte, NC. It was a HORRIBLE stay!!!! Not only did the house keeper put a soiled toilet paper roll back for me to use after the toilet overflowed but she stole some of our Christmas gifts and said she took it out because it was trash. It was literally a FULL bottle of whiskey, a MyQ video camera keypad and a $200 Visa gift card. The hotel's assistant general manager called me to offer no monetary compensation but a free night stay. After going off and contacting Hyatt. She called me at 7:17am the next morning saying she quit because they had her so things that were beneath her. She said if I needed a statement from her for a lawsuit she was willing to assist me. I spent the day after Christmas in a hotel lobby waiting for the police and doing a police report instead of playing games with my family because they stole my stuff. Not to mention the guy at the front desk had a video recording of my room that the house keeping supervisor sent him while I was in the lobby with the police. Have yall ever stayed somewhere and they show you a video of all your items in a room?! The answer should be NO! Also, reminding you that she never mopped the floor after the toilet overflowed and put soiled toilet paper back on the roll for me to use. I already got a lawyer but definitely sharing so yall can avoid Hyatt House area Farms in Charlotte!
Hyatt regency Dubai
tried to dinner in the first floor, ordered spaghetti , asked for 0 SPICED spaghetti , gave me spiced spaghetti , returned asked for 000 spiced spaghetti again, what a surprise got same SPICED spaghetti again couldn't eat and paid 50 usd, they need to deal with their management here...
My stay was amazing to be a last minute booking. The shuttle driver Arthur Corpus was phenomenal. His customer service and attention to detail while assisting me was so appreciative. I will definitely be back because of him. Thank you so much!
Hyatt Regency Sarasota: Hotel an sich ist gut, ABER: obwohl pre-paid über Agentur, werden auf die, wie man meint, berits bezahlte Rechnung
"Resort Fee, State Room Tax, Resort Fee Occ Tax" in Höhe von $34 pro Tag draufgeknallt...was einem niemand vorher sagt...
Die grösste Unverschämtheit: Zu einem "Resort" gehört ein Pool. Der war aber geschlossen. Wofür also "Resort" Gebühr ?
Hyatt place augusta ga. Is a worn out hotel with inadequate manager John! Non trained desk personnel left to run hotel with no manager onsite. Continuing to charge credit card 6 days after departure. Also over charged us the first time by 96+ dollars. Do not stay here if you don't watch your accounts because they are thieves.
Spent almost 30 min on the phone waiting. The website didn't work (my member # was from before the pandemic, but I couldn't even get a link for a new reservation).
What a horrible experience. The future will determine if I ever book with them again, such an unprofessional company.
And such tacky, annoying, muddled music as you wait.
One of the reasons that we chose to return to this particular resort was the spa. We planned an extended weekend stay as an “spa getaway”. Upon arrival and much to our dismay, we were told that the spa was completely shut down. We were then directed to a hot tub near the pool. Not only was this not the spa experience we were anticipating, the hot tub itself was lukewarm and quite uninviting.
That evening we were kept awake by groups of girls running and yelling up and down the halls at night. Apparently they were there for a dance competition and we were placed on the same floor in the middle of this large group. This happened even though my husband and I aren’t affiliated with this group. We are older adults who could no way be mistaken as a part of this group.
Inside our room, we soon realized that the shower didn’t drain. We contacted the front desk and were assured that it would be addressed. The next day we realized that the shower had not been addressed and the shower was still not draining. But let me add that now we did not have hot water. So our showers consisted of standing in dirty, backed up water without any hot water.
As return guests, we were given a room overlooking a construction site.It was unsightly and far from a “resort” experience. The balcony was shockingly in horrible disrepair; rotted wood and peeling paint. Touted as a family friendly resort, I cannot image letting a child out on this balcony do safety reasons. We have stayed in lesser hotels in better condition.
So for the money we spent at your “resort” we received a Motel 6 experience. It was an incredibly disappointing experience for not only the charges incurred but the reputation of the brand name.
Es increíblemente frustrante y decepcionante cuando una empresa de hoteles falla en lo más básico: responder a sus clientes y tomar en serio sus problemas. En lugar de atender la incidencia y hacer algún esfuerzo por enmendar la situación, simplemente han decidido ignorarla. Esta falta de interés no solo muestra una gestión de atención al cliente incompetente, sino que también demuestra un total desdén hacia los clientes que, al final, son quienes sostienen su negocio.
El hecho de que, a pesar de haber pagado por el servicio, la empresa no haya hecho ni el más mínimo esfuerzo en resolver el problema o, al menos, en comunicar alguna solución, dice mucho de su profesionalidad. Este tipo de prácticas no solo dejan una impresión negativa en el cliente, sino que dañan gravemente la reputación de la marca. En un mercado tan competitivo como el de la hotelería, donde la experiencia del cliente es clave, la falta de respuesta y empatía es imperdonable y demuestra un pobre compromiso con los valores de hospitalidad y responsabilidad.
Es casi como si esta empresa hubiera olvidado que las buenas prácticas de atención al cliente son esenciales. Una incidencia no solo representa una oportunidad para solucionar el problema, sino para mejorar la percepción de los clientes. Pero en este caso, queda claro que no están a la altura de lo que prometen.
Hyatt Place in Newark, California: Want to be bitten by bugs? Stay here!
This is specifically related to the new Hyatt Place Newark/Silicon Valley, California. Other Hyatt properties have mostly been fine, other than this one and another Hyatt Place a couple of miles away (Hyatt Place - Fremont California) which is also sub-par. I have stayed at many Hyatt properties in the Bay Area, most of which have been excellent. Not these two.
As for the Newark, CA property, I had an initial visit a few weeks ago. Unfortunately, I was bitten by bugs of some kind, with very very visible marks. The room also had a somewhat putrid odor. I am not one to make a scene, so I very politely and simply mentioned it upon departure. I initially asked if the general manager was around and was told by the front desk that they do not have a general manager on-site and basically operate on their own. So, instead I just mentioned the situation to a front desk supervisor. I did not ask for a refund nor was I agitated. Her response was really quite rude. She said: “Thanks for letting me know” in an “I don’t really care” style. End of conversation. Fast-forward to this past week. I stayed again and, as it turned out, I was given the same room. However, I travel a lot and did not remember the room number from the initial stay. The following day I noticed actual insects crawling around, including on the bedding and the room again smelled horrible. I called the front desk and the night shift gentleman was extremely helpful and brought keys to a new room. When I opened the door the first thing he said was: “Oh wow, this room does smell terrible.” He was very nice and helpful. Again I had some insect bites and also, the room was not properly cleaned, which was really pretty distasteful and ridiculous. Fortunately, I took a bunch of pictures to show the management in an effort to be helpful but once again, I was told there were no management personnel on-site. Anyway, I paid the bill and left, after again letting the front desk know. As you can see, there was no rancor on my part nor did I decline to pay. It is, however, an odd way for them to treat a major Hyatt frequent traveler with well more than a million lifetime Hyatt points across family accounts. Interestingly, I also had exchanged emails immediately prior to the stay with a member of their sales team about some upcoming groupings that I was interested in talking with her about. Obviously, I am not going to stay there, much less book any colleagues or groups at this place. My advice: Stay at and, in general trust Hyatt brands domestically and internationally, as I have. You will most often have a very good experience most of the time. But, STAY AWAY or, use abundant caution when it comes to this hotel and also, the Hyatt Place two miles away in Fremont, California. These two properties most certainly do not reflect Hyatt’s usual level of quality and customer care. And, should you happen to book these properties being a ton of cleaning supplies and some insecticide or alternatively, some medication to put on your insect bites.
Hyatt Hotels is a global hospitality company that operates a portfolio of hotels and resorts across various segments, catering to both business and leisure travelers. With a focus on providing high-quality accommodations and exceptional customer service, the company offers a range of services including dining options, meeting facilities, and recreational activities. Hyatt’s properties are designed to meet the needs of diverse clientele, from luxury travelers seeking upscale experiences to budget-conscious guests looking for comfortable lodging.
The company’s extensive network spans multiple continents, making it a popular choice for both individual and corporate customers. Hyatt Hotels is committed to delivering a consistent and reliable experience, allowing guests to enjoy the comforts of home while traveling. As a key player in the hospitality industry, Hyatt continuously adapts to changing market demands to enhance guest satisfaction and maintain its reputation as a trusted brand.
