Impact Utilities Limited is a company that specializes in providing essential utility services to residential and commercial customers across the UK. With a focus on sustainability and efficiency, the company aims to deliver innovative solutions that meet the diverse needs of its clientele. Customers can expect reliable services that encompass various utility sectors, optimizing their energy consumption and enhancing overall utility management. The company serves a broad range of clients, including homeowners, businesses, and public sector organizations, all seeking to improve their utility performance. By prioritizing customer satisfaction and transparency, Impact Utilities Limited positions itself as a trusted partner in the utility sector, helping consumers navigate their utility needs effectively. For more information, visit their website at www.impactu.co.uk.
Impact Utilities Limited consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers commend the team's punctuality and professionalism, highlighting their ability to tackle challenging jobs, such as replacing mains water pipes and addressing leaks, even under difficult conditions.
Many customers specifically mention the friendly and helpful attitude of staff members like Kris, Danny, and Tony, who not only complete tasks efficiently but also ensure the work area is left tidy. However, there is a notable complaint regarding a lack of response to inquiries about urgent issues, particularly concerning house water supply pipe leaks. Despite this isolated concern, the overwhelming sentiment remains positive, with consumers expressing strong recommendations for the company's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 220 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2022.
| Month | Average | Reviews |
|---|---|---|
| Nov 21 | 5.0 | 1 |
| Dec 21 | 5.0 | 1 |
| Jan 22 | — | 0 |
| Feb 22 | 5.0 | 7 |
| Mar 22 | 5.0 | 2 |
| Apr 22 | 5.0 | 1 |
| May 22 | 5.0 | 1 |
| Jun 22 | 5.0 | 1 |
| Jul 22 | 5.0 | 1 |
| Aug 22 | 5.0 | 1 |
| Sep 22 | — | 0 |
| Oct 22 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 220 most recent reviews.
“Faultless work from the team of Sam, Danny and Tom”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 220 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Impact Utilities Limited is #2 of 5 on overall rating in this group.
220 reviews of Impact Utilities Limited. Filter by what matters to you.
Over a year ago
Unfortunately the team could not help me with my water leak issues. However, they were punctual, gave me excellent advice to solve my issues, and the support from Angie in the office was first class.
Over a year ago
House water supply pipe leaking under drive, requires urgent attention, Didn't even bother to reply to my inquiry. This is not fake. Made inquiry on company website.
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The team arrived on-time, quickly assessed the job and got to work. The job was particularly difficult due to adverse weather and very hard ground. These problems were overcome with the minimum of disruption and the worksite was left clean and tidy. The quality of completed work was excellent and we now have greatly improved water pressure.
Unfortunately the team could not help me with my water leak issues. However, they were punctual, gave me excellent advice to solve my issues, and the support from Angie in the office was first class.
House water supply pipe leaking under drive, requires urgent attention, Didn't even bother to reply to my inquiry. This is not fake. Made inquiry on company website.
Faultless work from the team of Sam, Danny and Tom. Arrived at 8, dug 5 deep holes in garden and patio, installed new mains water pipe, connected it to the stopcock inside, filled in all the holes, and left by 2. And you could hardly tell they'd been. Very polite and kept me fully informed of the progress. Would definitely recommend them.
The team came Monday 11th July to lay complete new water supply pipe from pavement to rear of house. All worked extremely hard, lots of deep digging etc. Tony, Sam, Kris, Danny and 3 other lads at different times. Tony made the internal connection which was extremely difficult to access and involved sawing off part of a kitchen unit back panel. Kris and Danny returned on Tuesday, completed the mole-ing, laid the pipe and filled all the holes very neatly. Great work and delighted with the result.
Great service Would 100% recommend them, had my mains incoming changed from Lead to 32mm blue pipe Can't fault the boys, Sam, Kris and Danny proper professionals polite Big thank you guys
A fantastic job by Kris and Tony; you wouldn’t know that they’d had to dig several large holes in our drive to find and fix our leak. The company overall were friendly, helpful and easy to deal with.
Kris and Danny did a great job replacing our mains water pipe.
Kris and Ollie from Impactu arrived to lay gas piping for me on the property and did an amazing job. Tidy, polite and considerate at all times. I would strongly recommend this team on any job of this nature.
Kris and Danny turned out to fix a mains leak for me. 2nd time I've employed Impact Utilities and for good reason. Excellent standards of work, problem quickly identified and fixed , they tidied up and restored my driveway so that you would never know there had been a problem. Really pleased and would have no hesitation in recommending them to anyone else in need of their assistance. 5 stars.
Had a mainswater leak in our back garden , via insurance the company send two techs to fix turned up early in morning Kris and Tom just got on with the job reassuring us polite and friendly even to our dog 🦊 got the job done no hassle a credit to your company , will use again if we ever need to 😁
I had my mains water supply pipe installed by IMACT UTILITIES LIMITED . The engineers working on the site were Kris and Danny both extremely pleasant and helpful guys I would rate there work A***** I would personally recommend Impact Utilities to all those who want mains water pipe replaced
We had water leaking through our tiled kitchen floor. The Impact team laid a new mains pipe deep under our front garden along the length of the house, bypassing the old lead pipes, and connected up. Very pleased. Tommy, Jake, Ollie, Kris and Danny were hardworking and considerate, and did an excellent job making good. Recommend highly.
Kris and Danny arrived to install a gas tank and pipe work. They were friendly and explained what they were going to do and answered any questions that I had. Their work was very neat and tidy and the area was left in an excellent condition so I would highly recommend them. Many thanks!
Fantastic job, very quick very clean and the garden was left absolutely immaculate Kris and Danny were absolutely great! A real credit to IMPACT UTILITIES
These guys did exellent job on my main replacement: came on time, pipe was replaced in a few hours, concrete replaced with a new one, site left nice and tidy. Very friendly, polite and informative. Easy communication with the office. Cannot thank enough, highly recommended.
Amazing service! Just did our mains and you would not even know they had been here. Incredibly neat and hard workers (Kris and Danny) and nice people in general, everything has been put back perfectly (brick drive, grass and cement floor). I would use them again and I would strongly recommend them. Did not stop working the whole day, very impressed.
Kris and Daniel attended our house to investigate a leak on the water main. Very professional, great comms and very tidy working. Recommended.
Kris and Danny came to fit our new gas tank and pipework. They were on time, professional, polite and friendly. Really tidy job, no mess left at all. Would definitely recommend!
Excellent Work done, Kris and Jake from Impact came to replace our old water main, they were very proficient, friendly and brilliant workers, could not fault them. After the work was finished, they cleared up and you would not know anything had been done. Fully recommend them and the company.
Impact Utilities Limited is a company that specializes in providing essential utility services to residential and commercial customers across the UK. With a focus on sustainability and efficiency, the company aims to deliver innovative solutions that meet the diverse needs of its clientele. Customers can expect reliable services that encompass various utility sectors, optimizing their energy consumption and enhancing overall utility management. The company serves a broad range of clients, including homeowners, businesses, and public sector organizations, all seeking to improve their utility performance. By prioritizing customer satisfaction and transparency, Impact Utilities Limited positions itself as a trusted partner in the utility sector, helping consumers navigate their utility needs effectively. For more information, visit their website at www.impactu.co.uk.
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