I bought a helmet for £350 they sent me…
I bought a helmet for £350 they sent me a broken and dirty one from a display avoid this shop!

Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
Infinity Motorcycles receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, noting helpful staff like Steve and Rico, who provide knowledgeable assistance and ensure a pleasant shopping experience.
Fast delivery and efficient handling of returns also contribute to positive feedback, with customers appreciating the quick resolution of issues. However, there are significant complaints regarding product quality and customer service, with some consumers reporting receiving damaged items and experiencing difficulties with warranty claims. Others mention a decline in service quality over the years, indicating frustration with unhelpful staff and stock availability. Overall, while many enjoy a positive shopping experience, the negative reviews suggest that improvements are needed in product handling and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 423 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.5 | 8 |
| Apr 25 | 2.3 | 6 |
| May 25 | 4.3 | 9 |
| Jun 25 | 3.0 | 9 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 423 most recent reviews.
“I will definitely recommend to my friends and I'll be a customer again in the future”
“Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 4.0 out of 5 (good) | −9% | 423 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | −4% | 1,000 |
Bottom line: Infinity Motorcycles is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.6).
423 reviews of Infinity Motorcycles. Filter by what matters to you.
I bought a helmet for £350 they sent me a broken and dirty one from a display avoid this shop!
Be aware that if you have a fault with anything that you have bought from Infinity Motorcycles that they wont help. Despite being within the manufacturers warranty period. They will try to discourage such requests quoting long delays, negative outcomes and diminish any fault as 'wear and tear'
Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money. Not one sales rep asked if I wanted help. Will not be going there again and I will tell everyone I know too. North Camp much better
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Twice in one week I was assured I'd get delivery, once late by two days an the other still up in the air, very poor, wasted my time; a full day on delivery only to watch the van drive past me, avoid, refunding now
Ordered a moto girl jacket on the 15th April, still nothing arrived by 23rd. When I called the company they didn’t know where the parcel was. Said there was nothing they could do and wouldn’t bother to call DPD as said they wouldn’t know where it is either. Very very disappointed as jacket was on a good sale and I’ve been looking for a while for a woman’s jacket that would fit well. Now I have to wait 3-5 days for the money to be returned to me. My advice, don’t even bother.
Stopped using them when they delete or fail To add loyalty points. Went back to but a disc lock for a trip. Item failed to arrive. They confirm from GPS of the delivery photo it went to the wrong address. Tell me I have to wait 6 days for an investigation they decide what I want. Won’t refund now unlikely to arrive before I go. Also again failed to add my points. Poor service I would avoid !! 1 week since I contacted them. Still no update. Still no item. Still no refund. Avoid this shop is my only advice
We went to Holborn Infinity store today to return 2 pair of trousers Richa Laura, as these were too thin for me. According to law there is 14 days when customer can return an item bought online. I have specifically folded items nicely and tried my best to make sure these look exactly as arrived. When we have handed items to staff member (Mr with beard) and explained the reason “being too thin”, we were asked a number of questions. He said, “did you wear them”, so I said I did tried them on. Then staff member said, “did you really, it does not look like you did.” I said, yes I did tried them on, and repeated that I am returning these because trousers are too thin. He told us then “these looks unpacked, you did not”. I explained again that I have specifically folded these nicely and tried my best. He took the items and started processing refund. Secondly, my husband felt a bit bad so we asked is it okay to use the toilet. Staff member looked at me as I would be asking him something very-very disgusting and bad and said “We do not have any”. There was a toilet sign just behind his back, literally few feet away. We asked, “is it not just behind you is it busy”. He looked at us and told “it is not for you it is for staff”. Oh dear…. His voice tone was so intimidating I felt like I am second calibre person. Do really toilets differ? Thirdly, after he has started entering the data, he looked at me and said, “are you Russian or Ukrainian”. Oh… The way he said it and specially the way he looked at me it was so awful… I never been so intimidated in my whole live, his face simply showed it all. I told him “I am British”. And I am truly British. I did marry a Latvian guy, but it is none of his business. My husband does not have anything in common with Russian or Ukrainian, and even if he did it would be none of his business. The way he looked at us and his voice tone … Oh dear… he was nearly giggling. It is not just the worse customer service ever, it is awful! His questions about my husbands nationality thrown over were intimidating!
Dear Infinite Motorcycles Team, I am writing to formally express my disappointment and frustration regarding a recent experience with your company. On Thursday, I purchased a helmet from your website under the promise that any accessory ordered before 2pm would be delivered the next day. Unfortunately, this commitment has not been honoured. As of today, I have not received the item, nor have I been refunded. I have sent several emails seeking clarification, but none of them have received a response. Additionally, when I called your customer service line, the person who answered was extremely rude and dismissive, not allowing me to properly explain my issue. I am deeply dissatisfied with both the delay in delivery and the lack of professionalism in your customer support. I would appreciate a prompt response regarding the status of my order and a clear explanation of what went wrong. If the item cannot be delivered immediately, I expect a full refund without further delay. I hope this matter can be resolved swiftly and appropriately. Kind regards, Jackson
I purchased a pair of RST Paragon 6 Heated gloves from Infinity motorcycles as my usual go to bike shop Sportsbike shop hadn't got my size. So the RST Paragon 6 Heated gloves failed in December. I sent them back to Infinity,who then sent them back to RST. I was then told a while later that I could have a replacement or credit ,I asked for a replacement,I was told they would be sent out to me ( 3rd Jan 25). On the 9th Jan I'd heard nothing,so I contacted them,only to be told they were now OOS and discontinued! So how long would it have been before I'd be informed of this if I hadn't got back in touch with them? The gloves were in stock on the 3rd January when I said I wanted a replacement,but apparently they went OOS, so why wasn't this chased up??? The weather is currently freezing and I'd explained how important the heated gloves were to me because of my arthritis & Raynaud's in my hands. If your job is to manage returns then you should manage them effectively and not leave your customers in the land of nowhere and having to chase the returns/replacements themselves. I was unsure using another company at the point of my initial purchase, I should of listened to my gut feeling. I have since ordered new gloves from the Sportsbike shop today and they will be arriving tomorrow. When your hands are freezing cold to the point of pain and tears, hearing a " Sorry love" on the phone doesn't cut it. P.S.. In reply to your reply, you told me those gloves had been DISCONTINUED, so you couldn't get anymore. You never had a short delay in getting some more.....
I purchased a TechAir10 vest from Infinity Motorcycles and due to an accident at home, I couldn't use it for for a long time. When I did use it it wasn't working. I informed Infinity Motorcycles and they told me that although it's out of warranty period by a couple of days, given that it has not been used (with the tag intact) they can send it back to Alpinestars and get it sorted. I thought that's really great customer service, but I was wrong. First of all they sent the TechAir10 vest to Alpinestars 4 weeks after receiving it and it has been over 3 months since then and I haven't yet received it back. When I ask them, i get the same answer every time "It will be with you as soon as we get it back". End of the day you see how good or bad a company's customer service is only when things go wrong and in my case, Infinity Motorcycles have proven that their customer service is just ridiculous. I will avoid them like a plague and will NOT recommend them to any of my biker friends.
Purchased a bike lock and few other bits and pieces and the bike lock was missing from the order. No response to emails. Thankfully it was just a cheap little one to take out and about, but still frustrating to lose out on the money. Won't be using again.
I phoned Infinity Oxford branch. I enquired re stock of , Helite Turtle E 2 air vest. The guy checked and told me stock was available in my size and in hi viz colour. I again asked him to confirm that this is the E variant. Twice i was told it is the E and in store. Jumped on my bike, 3 hour round trip only to find,, lanyard version was in stock and E version could be ordered in!! I wanted other items also so, my spend would have been well over£1000,, Will never set foot in an infinity store again,total waste of my time. would leave zero stars if i could.
My experience of the camberley branch is they have the worst customer service I have ever known! I ordered my jacket online, apparently 3-5 day expected delivery in store. Contacted everyday after this point only to be lied to repeatedly. Nobody bothered to chance it up nor did they even make a note. The two names I spoke to were Tom and the manager Terry, in one of my most recent call they didn’t put the phone down correctly and I even heard them call me a dick! I recommend nobody shop at this branch they are just children that have now interest in there job and therefore will put zero effort into helping.
I been dealing with the Watford side of infinity for some time now & i have always had excellent service. Looks like there has been a change in management. Dealing with Denice has been very frustrating to say the least, never does what he says. I have a very simple warranty claim on my Alpinestars boots which was authorised by alpinestars. Nearly two weeks & no boots. I'm going to Belgium tomorrow with out boots which will bee fun in the rain. If there is some not in the watford side could help that would be most appreciated.
I have to give one star because it will not let me go any lower. Never in my life have I been treated so rudely in a shop where I was willing to drop a significant amount of money, all because the sales advisor wasn’t a fan on my helmet brand. Even had a customer loyalty voucher to use, not loyal anymore. There loss I will never set foot in their shops or order anything from them, ever again.
I bought an expensive Helmet (Scorpian) from them which has 3 years of warranty, after almost 6 months the helmet was ripped off from inside, including the pins and the shield without even any drop or hits. I asked for warranty, after taking almost 45 day's and keeping my helmet, they send it back and said these parts are out of our policy. This kinds of customer service is really unacceptable.
After 5 years and thousands of pounds this company has burned me for the last time. I've been an infinity customer for the better part of a decade and have spent thousands of pounds with them. I have had issues in every single purchase from them. There's too many to name in one review but I'll give you the top five. I twice dropped off helmets for warranty work only to return weeks later and find that the helmets were still sitting in the shop and hadn't been sent out. This caused me in both cases to have to buy a new helmet to use in the interim. I received a size small helmet in a medium box. They then refused to send me a replacement until I shipped out the old one. This left me with no helmet for days and shows the lack of attention to detail that this company has. More recently I ordered some acf-50 along with a few other bits and bobs. The can of acf50 was too tall to fit in the box so rather than use an appropriately sized box for my order they remove the cap off the acf50. Which predictively caused it to spray everywhere inside the box soaking everything and the box. A total joke. My most recent order was a coms unit worth 290 pounds which they threw in a thin cardboard box with zero packing material. The coms box was crushed to half it's original size. It literally looks like it has been run over by a car. The only reason I've stayed for as long as I have is because of their loyalty program which predictably doesn't work as advertised. The kept creating duplicate accounts so my points would be spread across multiple accounts and I wouldn't receive my vouchers without emailing them. A £10 voucher here and there just does not make up for the absolutely horrendous service I've received over the years. I'm done. Hopefully sports bike shop can package an order correctly!
Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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