Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
Infinity Motorcycles receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, noting helpful staff like Steve and Rico, who provide knowledgeable assistance and ensure a pleasant shopping experience.
Fast delivery and efficient handling of returns also contribute to positive feedback, with customers appreciating the quick resolution of issues. However, there are significant complaints regarding product quality and customer service, with some consumers reporting receiving damaged items and experiencing difficulties with warranty claims. Others mention a decline in service quality over the years, indicating frustration with unhelpful staff and stock availability. Overall, while many enjoy a positive shopping experience, the negative reviews suggest that improvements are needed in product handling and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 423 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.5 | 8 |
| Apr 25 | 2.3 | 6 |
| May 25 | 4.3 | 9 |
| Jun 25 | 3.0 | 9 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 423 most recent reviews.
“I will definitely recommend to my friends and I'll be a customer again in the future”
“Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 4.0 out of 5 (good) | −9% | 423 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | −4% | 1,000 |
Bottom line: Infinity Motorcycles is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.6).
423 reviews of Infinity Motorcycles. Filter by what matters to you.
Got lured to browse their stock by great prices, everything I found was out of stock, but different colours available… for much more £££, can they not see how poor this is, after wasting 1/2hr looking at not in stock items, will not return
Since the change of the company website, it seems that the customer service changed as well. Previously we could see all purchases and returns on our accounts, now you cannot find it, you rarely get notifications about the refunds once the return has been delivered to them. Its a significant difference to the company I joined as a client a few months ago. Maybe they should review the work of their IT department? I have been told that my history of purchases has been wiped out, and unlikely to recover??? What
No problem with Infinity but don’t buy their Drift cameras. I’ve had nothing but trouble with mine and I’ve replaced it once already.
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PRICE HIKING I left this review on the trust pilot. I am a very disappointed long-term customer. I have been a customer of Infinity Motorcycles since 2002. So I am disappointed to have to leave a negative review. I sourced an Oxford bag from the infinity website priced at £46.98. Then I went to the first store near my workplace to purchase the bag. Now I believe if you sell a product and a customer comes in then you look for that product on your website. This seems like an easy assumption. However, the price they gave came from the oxford website and priced the bag at £89.99. I told them it was £46.98 on their website (a big difference). They did not have the bag so call another store and reserved the bag for me. When I arrived to collect the bag, once again the chap put the card reader through for £89.99. I was quick to correct him, then he looked on his website and corrected the price. I need to understand why Infinity has this practice because if you sell a product, obviously it must be on your website as you are not ordering the item into the store for me. This would have cost me or an unprepared unsuspecting customer an extra £43. So please be aware as I can see no logical reason for this practice other than to fleece the customer. I will continue to purchase from the stores as they have been good, also I want to see if this practice continues. Kind regards Kelly
I have been an occasional Infinity customer for some time and the experience has always been quite hit and miss. My latest transaction though was very frustrating and ultimately a failure. I bought a Tucano Urbano jacket online, taking advantage of the item being on sale and of a £10 voucher they gave to their customers for Easter. Next working day, I was contacted by their online sales team, informing me that the item was out of stock even though I managed to actually purchase it. They offered a different item, totally unsuitable. I then opted for another jacket, which was £10 dearer however they said they would not charge more - I thus thought great! My second choice arrived damaged, so I had to contact the online sales team who ensured me that they would send out a new one as soon as I'd return the faulty garment to a local store. I did so, only to be emailed again, to say that the jacket they sent me was the very last one in my size! I offered to take the damaged one back and fix it myself, as I really liked the jacket and had I known that it was the last one I would have kept it. Lo and behold, they refused and I managed to obtain a refund on the money paid - no mention of getting back the £10 voucher I spent... I'd say avoid if you are looking for a quality, hassle free transaction!
Used to be a good website but had negative experiences recently. First of all they keep advertising next day delivery but it never happens, probably because they insist on using the worst courier in UK (Parcelforce). Also there was a double points promotion on the site but I didn't get double points for my qualifying purchase. I tried to contact twice by email and nobody replied.
I've waited a while to write this to hopefully make it a bit more balanced. I also wanted to give some time in case they decided to call back (I did tell a manager how annoyed I was by this on the 'phone). I have previously dealt with them in Farnborough and they've been fine. I've bought my last couple of helmets and other bits there. Advice and help wasn't bad (though not amazing on helmet fitting either). No real issues. Ten days ago I emailed asking about availability of stock - no reply after 3 days so I visited the clearance store anyway. This is for a suit which was superseded by another which has also since been discontinued - so pretty old stock. I found the jacket I wanted was in, but not the trousers. They helpfully offered to get those from another store and call me when in. I didn't get a call but when I popped back a couple of days later they were there and the jackets put aside for me - pretty good so far. The jacket is on their web-site at full RRP and in store there's a label reducing that by 10%. I asked for a better price on the whole suit and was offered 10% off RRP on both jacket and trousers. I decided to leave it at that price. Then I saw the jacket on their ebay site two days later for 25% off. So I emailed the address on the ebay listing asking if they could do the same discount on the trousers (not listed on ebay). No response. So the next day I checked the ebay price again and then called at 12:24. Ebay team said I needed to speak to the store if I didn't want to buy online. Spoke to a chap and made my request again. At first he says they don't stock it because they are the clearance warehouse and he doesn't know what the ebay team are doing. I point out that I tried it on there last week. He needs to call the manager who was off site to see what they could do. An hour later I get a call back. Because the jacket is current stock they can't do the price I want, but he does improve further on what I was offered previously in store. He also says that the jacket is listed on their ebay page for full retail price. I know that's not the case as I'd checked at 12:20. So I check whilst he's on the 'phone. He's right. They changed the listing at 12:40 and increased the price up from the 25% discount I had seen to the original full retail price. Remember the price displayed in store is 10% off. It is very hard for me to believe that my enquiry and this change are unconnected. The number of items sold on their ebay listing had not changed. I might have bought at the price he offered me on the 'phone, but based on the games I think they are playing on pricing I decide to buy another suite elsewhere. Quite a bit more expensive, but I don't want to put money in the pockets of anyone that's going to be that deceitful. Make of it what you will. I've no problem of course with whatever policy they want to have on pricing, but I don't expect to be messed about like that.
Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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