Excellent
I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you

Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
Infinity Motorcycles receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, noting helpful staff like Steve and Rico, who provide knowledgeable assistance and ensure a pleasant shopping experience.
Fast delivery and efficient handling of returns also contribute to positive feedback, with customers appreciating the quick resolution of issues. However, there are significant complaints regarding product quality and customer service, with some consumers reporting receiving damaged items and experiencing difficulties with warranty claims. Others mention a decline in service quality over the years, indicating frustration with unhelpful staff and stock availability. Overall, while many enjoy a positive shopping experience, the negative reviews suggest that improvements are needed in product handling and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 423 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.5 | 8 |
| Apr 25 | 2.3 | 6 |
| May 25 | 4.3 | 9 |
| Jun 25 | 3.0 | 9 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 423 most recent reviews.
“I will definitely recommend to my friends and I'll be a customer again in the future”
“Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 4.0 out of 5 (good) | −9% | 423 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | −4% | 1,000 |
Bottom line: Infinity Motorcycles is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.6).
423 reviews of Infinity Motorcycles. Filter by what matters to you.
I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you
Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.
Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not pressured to make a purchase that day. Went back a week later and this time dealt with Steve who was also fantastic mentioned Ben had helped me the week previous and I've made my decision on the lid I wanted. Steve also took his time in helping me with gloves which I also bought. He patiently helped me with some jackets which I will return again soon for. I felt very welcomed at infinity and was very well informed with a wealth of knowledge from the guys about gear. They will be my go to motorcycle store as I have trust in them. Thanks guys see you all again soon.
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Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast and efficient. From order to my house with a second delivery with the right size was 7 days. I will definitely recommend to my friends and I'll be a customer again in the future. Thanks Mike 👍
the only time i ever use this site is going mental over pathetic companies, This company is amazing i have to say you could not make a nicer more help if you made one yourself, just got off the phone will buy off this company everyday of the week from now on fantastic. just got a full refund but asked instead now helmet and the rest in a refund, id like to buy cant think of anything because so nice and respectful comapny ever....
I have to mention Steve and his colleague at Southampton. Called yesterday just before closing to check they had a specific jacket in stock and in my size. They did. 60 mile ride to their shop today. Very helpful and knowledgeable about the product and paying with Klarma was a doddle. Excellent 5*'s for Infinity.
I ve purchased a Cardo Edge from the Hanger Lane branch.Many thanks to Rico and Eli who were very kind and asked if I need help in fitting it to the helmet so they did it for me nicely on the spot, taking away the stress, energy and time I would have had to spend doing it myself. Spot on as always ! All the branches I ve been to such as Hanger Lane, Holborn, Farnborough or Camberley, the staff were very friendly and helpful, with plenty of knowledge! Thank you again
Purchased a Cardo packtalk Pro. Stumbled at first due to payment issues that were very quickly resolved with the customer support person, UK based, which gave me confidence to proceed. They identified that there was an admin issue, in real time, issued a full refund. Placed the order again and received the the unit next day. Very happy with the whole experience, despite the initial glitch. Their staff were extremely helpful and diligent around this minor issue, and I will definitely be a returning customer. Excellent product, excellent customer service, recommend with confidence. Look forward to my next purchase with your business, thank you and your team. Kind regards, Karl.
Great experience buying online - I made a mistake with an incorrect purchase and they were extremely easy to work with and very helpful in resolving this.
This is one of the best if not the best motorcycle shop on the internet. I’ve used them several times and the service is spot on, unbelievably quick delivery… I ordered the wrong part so had to return and order the right bit, everything was sorted by the following day, really impressed with their service.
Brilliant service definitely recommend
I recently visited the Hanger Lane store with my dad to buy a jacket. We had gone on a whim after visiting the Ace Cafe and had arrived quite close to closing time. I felt a little bad as I was spending quite a bit of time trying things on and making a decision, but Cage was great. He didn't make us feel rushed at all. He was very kind and got us a deal on the jacket, which I was quite thankful for since I was unsure about spending so much. Overall, a good experience; I wouldn't recommend going so close to closing time. However, if you do, know that you won't be made to feel like you need to leave! x
Infinity Motorcycles Christchurch in Dorset, a simply wonderful experience. Wanting to get back into motorcycling after a 20 year gap I really wasn’t up to speed with modern kit, especially helmets. After reading many reviews I chose Infinity as my go to store for hopefully good sound advice, and boy I wasn’t disappointed. From the initial friendly greet I was left alone to browse with the offer of help if needed. I needed it, and got it in droves, the staff were VERY knowledgable and answered all my questions. Expert advice without a push to spend silly money. The staff listened to me and absorbed my wants and needs and my little knowledge, the very last question by them was “now what is your budget”? Then I was guided through numerous products, some way below and some slightly above my budget, an honest range. At no point did I feel pressured to make a purchase, they even gave me time alone to try on numerous models. I have made a purchase at Infinity and look forward to making many more in the future. I highly recommend Infinity.
Just moving to the Highcliffe area visited the local store in Christchurch . Being a former motorcycle dealer/owner i know how important customer service is . I knew what i wanted and Sam attended to my needs . Very clued up on every question i asked even told me things that i was not even aware of . Ended up buying more than a helmet . Now if i had someone like Sam running my department in my dealership i would feel very safe . A credit to your store . Don't suppose he will get to read this but i do hope you let him know .
Best experience I ever got =) I bought motorcycles pants from Infinity shop at Stevenage and it was amazing experience. Infinity Team member (Gentleman with long hair and beard) answered all my questions very professionally and clearly for me to got it. I had quite a big number of these. His kind advice and help made a huge difference to me as new pillion I was not sure what I need. I am wearing pants for 2 rides now and incredibly happy with these. The atmosphere in Stevenage shop is great, they do a coffee and pastries - that's awesome! And everyone is very lovely =) Thank you very-very much.
excellent, although I had to return my item cuz I didn't like it, but customer service including the return was absolutely delightful
Outstanding shop staff great always happy to help and friendly and big thanks to STELLA she great and laugh too
Came in for a quad lock and popped my helmet on the side and the lady behind the counter cleaned my helmet to a tee! Took my visor off got cotton buds and cleaned it up to new! Absolutely awesome people! The guy behind the counter also assisted and came out and let me try it on before to make sure it fit! Great service overall. Amazing people! 24/03/25.
I ordered a pair of TCX boots via the website. They were dispatched quickly, however I was not at home when DPD attended at my home address. DPD had conflicting messages on their tracking page, for the next couple of days. They made no further attempts to deliver the boots, before they returned the boots to infinity. The latest message two weeks later still shows (boots being returned to infinity). Totally not infinity's fault. In the interim I had contacted infinity to see if they had received the boots. Customer Service replied, (unfortunately no named person on the e mail) and they advised me that they had been in touch with DPD, who appear have lost the boots in transit. Despite that, infinity sent out another pair, delivered on a Saturday and within 24 hours of me having contacted them. Whilst waiting on my boots I made enquiries with infinity in relation to helmets. Due to issues I have recently had with another motorcycle clothing outlet (not infinity), I had e mailed infinity to have a few things checked, before I placed my order. My e mails were replied to by Mike S (I won't put his full name), who was nothing short of fantastic. There were a few e mails back and forth, but nothing was too much trouble, so I ordered my new helmet and pinlock insert. Thankfully no issues with DPD delivering these items. Infinity cannot be held responsible for the failings of DPD, (Separate review left re DPD) but what I can say is Infinity Motorcycles service, was 2nd to none. A big thank you to Mike S and whoever I dealt with in the customer service team, for their very quick responses etc. Great service and highly recommend.
Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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