Level 10 gip award. interim award
Helped get my level 10 award from veterans uk which wouldn’t be possible on my own. Very grateful.

Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
Irwin Mitchell receives overwhelmingly positive feedback from clients, with many praising the exceptional support and communication provided by their staff. Reviewers highlight the dedication and compassion of team members like Katie, Flora, and Emma, who take the time to explain complex legal matters and guide clients through challenging processes.
Customers appreciate the firm's ability to alleviate stress and achieve favorable outcomes, often noting the professionalism and warmth of their representatives. However, a few complaints arise regarding the firm's focus on cases perceived as "slam dunks," suggesting that some clients feel their more complex issues may not receive the same attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 80 |
| Dec 24 | 4.9 | 126 |
| Jan 25 | 5.0 | 142 |
| Feb 25 | 4.6 | 121 |
| Mar 25 | 4.9 | 142 |
| Apr 25 | 4.9 | 152 |
| May 25 | 4.8 | 100 |
| Jun 25 | 4.8 | 97 |
| Jul 25 | 4.9 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Over the past five years, we have faced an incredibly challenging and, at times, deeply frustrating journey”
“I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds wi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.9 out of 5 (good) | −1% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Irwin Mitchell is #1 of 5 on overall rating in this group.
500 reviews of Irwin Mitchell. Filter by what matters to you.
Helped get my level 10 award from veterans uk which wouldn’t be possible on my own. Very grateful.
I can’t thank Katie Lowe, Isobel Hecker, Luke Strangwood and team enough for the outstanding service I received during my injury claim. From the very beginning, they were professional, knowledgeable, and incredibly supportive. They took the time to explain every step of the process in a clear and compassionate way, which really helped ease my stress during a difficult time. Communication was excellent—I was always kept informed, and any questions I had were answered quickly and thoroughly. I truly felt like my case mattered to them, and their attention to detail was second to none. Thanks to their expertise and dedication, I received a settlement that far exceeded my expectations. I highly recommend Irwin and Mitchell to anyone seeking legal help for a personal injury claim. Thanks again to the whole team!
I had a great experience with Irwin Mitchell—professional, supportive, and efficient from start to finish. Their team was knowledgeable, easy to communicate with, and made a stressful situation much easier to handle. I felt well-informed throughout and truly cared for. Highly recommend their services!
Quick answers to the questions people ask most.
Yes, Irwin Mitchell is a legitimate company with numerous verified reviews and a high rating of 5/5 based on real customer experiences. Clients have praised their professionalism and support throughout various legal processes.
No, Irwin Mitchell is not a scam. The company has received many verified reviews that highlight their commitment to customer service and successful outcomes, indicating a pattern of positive feedback from clients.
Irwin Mitchell specializes in a range of legal services including personal injury, medical negligence, and family law. Clients have reported positive experiences with their legal teams, who are noted for their thorough guidance throughout the process.
Irwin Mitchell typically offers flexible payment plans tailored to clients' needs, ensuring accessibility to their legal services. Specific payment options can be discussed during the initial consultation.
You can reach Irwin Mitchell through their website at www.irwinmitchell.com, where they provide contact information and options for inquiries. Clients have noted excellent communication from various team members, enhancing their overall experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I had the pleasure of Kayleigh for my case, who was very professional, supportive and knowledgeable throughout the process, I was always kept up to date with information. Thank you for putting me at ease during some sensitive information that was very personal to me it really was a pleasure to meet and talk to Kayleigh and her team.
Since Shelly at Irwin Mitchell come on board with my case it took another Direction for the Better . Very Professional and knowledgeable , I was kept updated and supported all the way . Shelly then introduced me to another Solicitor Mellissa who helped me wither another matter related to the case and again vey professional and helpful . I would recommend Irwin Mitchell Every Time
Irwin Mitchell was recommended to me by my company's employee assistance program after I had an accident in 2022. They were supportive and professional, guiding me in each step of the "no win no fee" personal injury claim. Thanks to their paralegal, Rebecca Braithwait's assistance, I was able to settle the case out of court and received my compensation recently. I would highly recommend their legal service.
Very efficient and easy to deal with. Used the Will writing service to prepare mirror wills for my wife and myself. I found the whole process very straightforward and easy to follow. Our contact, Sophie Pollicott, was brilliant and provided a first class service - thank you. I recommend Irwin Mitchell 100%.
2021 worst year ever i found out i had leukaemia then 3 months later my husband mesothelioma. We were given details about making a claim as industrial injury. We contacted Irwin Mitchell and Hannah Robinson helped us and after the passing of my husband Keith helped me through a difficult time always asking if i was alright and how i was coping with everything and my health.Very caring she even did home visits. There was problems with the will she even sorted that for me. Last week after 3 years we won a very successful case.Hannah Robinson went above and beyoned to help me.Prompt answering of e mails phone calls nothing was to much trouble for her always there to help kept informed of every stage of the case would recomed her to anyone in the same postion as i was. Thankyou very much for everything Hannah Best wishes Antoinette
In February 2024 I had an accident at work spending 8 weeks in hospital. I contacted Irwin Mitchell in September to start a claim and was contacted by Shelly Young and started the process in early October the process proceeded quickly and by the end of march 2025 I had received an offer which was accepted in April. The process went well and I was kept in the loop with regular emails and phone calls all in all a very good experience
I contacted Irwin Mitchell to represent my son in a medical negligence case. I had comments from family and friends that Irwin Mitchell were the best in medical negligence so i did not hesitate to call. Once going through the relevant information, Associate solicitor, Laura Ellacott took on my sons case. This case was a very complicated one, but Laura and her colleagues involved in the case were so supportive throughout. There were ups and downs with my sons health whilst the case was going on but my son and family, never at anytime felt alone. Always responsive to our needs and full of advice when required. They were great at sourcing the best experts in the various fields required to put forward my sons case. Looking back now, over the whole period of the case, there were alot of changes in my sons health. He went through a number of ups and down periods, various treatments, operations and therapies with the legal case running alongside, but Laura guided and supported us through the whole process from start to finish.
We have used Irwin Mitchell for a few matters, most recently, the purchase of our new property. Rebecca Roberts handled the matter and kept us well informed and up to date throughout the process. She always answered any queries we had quickly and we managed to complete it all before the new SDLT charges came in, which was a huge bonus to us. We would definitely recommend using IM for conveyancing and property services and would definitely use them in the future.
We work with Melissa Ward from the Birmingham branch. From the first phone call with Melissa in 2023 throughout all her work to date I can honestly say Melissa has been nothing but professional, effective and kind and it has been a pleasure to work with her. She has obtained much funding for my son for his rehabilitation after the accident. She is approachable, responsive and her communication is excellent and we trust her to reach the right outcome for us.
In 2020, a family attempt to contest the administration of a Will took place. It was then established in 2023 that serious Professional Negligence was apparent in the writing of the Will document by the originally employed Solicitors. This needed a Professional Legal Response. A Barrister friend recommended Irwin Mitchell’s. Our case is being dealt with specifically by Jodie Buck assisted by her team of colleagues within the Will, Trust and Estate Disputes Department. Forensic standard research coupled with irrefutable evidence has been applied that has resulted in a much detailed response by Jodie to the company of insurers of the original Solicitors. Hopefully this will now bring the 5 year negative experience to positive conclusion in our favour. The quality of Professionalism applied on our behalf is both reassuring and unquestioned
Since Irwin Mitchell took over my case things really started to move. The service I have received has been amazing. Gurpreet Lalli has kept me up to date with everything in such a professional way I have never seen before. Thank goodness I chose Irwin Mitchell to take control of my case. I've met many of the Irwin Mitchell team and can say in absolute complete honesty, I would recommend them, in fact I have told several people to contact them and will continue to recommend whenever possible. The words 'thank you' doesn't feel enough for their professional way and kindness throughout this journey.
Our family-matters are of Byzantine complexity but we feel 100% confident in our principal links with Irwin Mitchell, who are wholly reliable, very wise, delightfully friendly, and imaginative as to how we should address the issues that arise. We feel that they share our values.
Very helpful very informative and professional caring and pleasant to deal with "
Excellent service from Nathan Rodgers, am still in the middle of a claim and I’m very pleased with how well he keeps me updated, would definitely recommend Irwin Mitchell!
Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
This profile hasn't been claimed by the business owner.