Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
Irwin Mitchell receives overwhelmingly positive feedback from clients, with many praising the exceptional support and communication provided by their staff. Reviewers highlight the dedication and compassion of team members like Katie, Flora, and Emma, who take the time to explain complex legal matters and guide clients through challenging processes.
Customers appreciate the firm's ability to alleviate stress and achieve favorable outcomes, often noting the professionalism and warmth of their representatives. However, a few complaints arise regarding the firm's focus on cases perceived as "slam dunks," suggesting that some clients feel their more complex issues may not receive the same attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.8 | 80 |
| Dec 24 | 4.9 | 126 |
| Jan 25 | 5.0 | 142 |
| Feb 25 | 4.6 | 121 |
| Mar 25 | 4.9 | 142 |
| Apr 25 | 4.9 | 152 |
| May 25 | 4.8 | 100 |
| Jun 25 | 4.8 | 97 |
| Jul 25 | 4.9 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Over the past five years, we have faced an incredibly challenging and, at times, deeply frustrating journey”
“I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds wi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.9 out of 5 (good) | −1% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Irwin Mitchell is #1 of 5 on overall rating in this group.
500 reviews of Irwin Mitchell. Filter by what matters to you.
Irwin Mitchell provided an excellent service. Lucy and Rebecca were very engaging, they kept me updated on progress all the way through and made the whole process run smoothly. Their communication was fantastic by phone and email with a quick response to any questions I had. I wouldn’t hesitate in recommending Irwin Mitchell.
I'd like to give a big thank you to Irwin Mitchell for taking on my case and providing me with an exceptional solicitor. Richard Biggs a big thankyou goes to you for everything you have done for me your commitment, honesty hard work and keeping me updated from beginning to end the past 15 months have been challenging but having you there fighting my corner I couldn't of asked for a better person I would definitely recommend you without a doubt so thank you again.
A huge thanks to Nikita, Sara and Kashif, they handled everything for us and kept us up to date every step of the way. Kashif was incredible and knew every single tiny detail of our case inside and out which I wasn't expecting. Would recommend Irwin Mitchell.
Quick answers to the questions people ask most.
Yes, Irwin Mitchell is a legitimate company with numerous verified reviews and a high rating of 5/5 based on real customer experiences. Clients have praised their professionalism and support throughout various legal processes.
No, Irwin Mitchell is not a scam. The company has received many verified reviews that highlight their commitment to customer service and successful outcomes, indicating a pattern of positive feedback from clients.
Irwin Mitchell specializes in a range of legal services including personal injury, medical negligence, and family law. Clients have reported positive experiences with their legal teams, who are noted for their thorough guidance throughout the process.
Irwin Mitchell typically offers flexible payment plans tailored to clients' needs, ensuring accessibility to their legal services. Specific payment options can be discussed during the initial consultation.
You can reach Irwin Mitchell through their website at www.irwinmitchell.com, where they provide contact information and options for inquiries. Clients have noted excellent communication from various team members, enhancing their overall experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I approached Irwin Mitchell in relation to a medical negligence claim. From the first contact, communication was excellent, and I felt listened to. My particular solicitor was Hannah Williamson, who always went the extra mile to explain the legal process in a way I could understand, sharing her advice and all her team showed great empathy for my situation. I would highly recommend this company and feel they have fought over the last 2+ years for the best outcome for me.
I approached Irwin Mitchell because, ever since some radio ads a few years ago, my perception was that they are the UK's pre-eminent specialists in the field of medical negligence. My enquiry concerned prescription medications, so when asked by e-mail for the date and location of the negligence, I replied with a statement explaining why it was not that straightforward and included a timeline of prescription medications and my various health issues. An appointment was arranged quite quickly, which I assumed would be with "the right advisor", as this is what it says on their online contact form. However, the call came from someone who seemed to be the first line of a triage service. He started asking the same questions as per their e-mail and, when I mentioned that I'd sent clarifying information, it was clear that he hadn't seen it. He found it while we were talking and I added additional information verbally. After a while he said that he would need to speak to someone else and, after a few minutes, came back to say that they couldn't help me. They followed this up with an e-mail which was sympathetic and contained a lot of very helpful information, but which appeared to be a template response. I replied offering feedback to the effect that, whilst I accepted their decision, the representative seemed under-prepared for our appointment and that the decision seemed too spontaneous and possibly insufficiently informed, with not enough time taken to review the information I had given them and the possibility that something could have been misunderstood or overlooked. I did not receive a reply. My overriding impression is that the firm has perhaps outgrown its ability to offer the sort of personalised experience I was expecting.
I highly recommend this company. Excellent, supportive and polite communications throughout my claim. I was always kept up to date with how things were progressing.
Right from the start my experience with Irwin Mitchell has been very positive. I was a bit scared about putting a claim forward for myself following the traumatic birth of my daughter but the whole process went very smoothly and seamlessly. Eleanor Giblin and Kayleigh Hunter communicated regularly with me about the progress of my case. If I sent any questions by email, they would always answer in a timely manner and with clarity. They were extremely compassionate and patient with me when it was difficult to go over the events related to my case. I am very grateful for all the work they did for my case.
My experience with the Armed Forces Compensation Scheme (AFCS) claim process was extremely stressful, largely due to delays and obstacles from the Ministry of Defence. It was a long, drawn-out journey over three years, and at times it felt overwhelming. Throughout it all, Victoria McLean at Irwin Mitchell was outstanding. Her professionalism, knowledge, and calm guidance were exactly what I needed. She kept me informed at every stage, explained the process clearly, and was always available to answer my questions — no matter how small. What made the biggest difference was her compassion. Victoria genuinely cared about what I was going through and never treated me like just another case. She provided reassurance when things felt uncertain and fought hard to achieve a successful outcome. If you’re going through the AFCS process and feeling daunted by the system, I can’t recommend Victoria enough. Her support made all the difference.
I can’t thank Melanie Denis enough for the support, advice, and action she took when I sought her services. Not only was Melanie incredibly knowledgeable, but she was also personable and made me feel truly supported. I wouldn’t hesitate to recommend Irwin Mitchell and Melanie Denis.
Out of a number of law firms that I contacted for my issue, here I was promptly called back and I immediately felt in fair, competent and good hands. Both Mandeep Khroud and Devlin Freeburn assisted me getting the advice I needed and I cannot thank them enough for their professional help. Highly recommend Irvin Mitchell if you need legal advice!
Hi everyone; In November 2024 last year I was referred to the Social Welfare team at Irwin Mitchell Law Office by Mrs Natalie Fox, a solicitor, and I was called by Mrs Melissa Davis, a welfare advisor. I am happy to say with all sincerity that she is a very kind, understanding and helpful person who is very professional in her work. I would like to sincerely thank Irwin Mitchell Law Office and Lawyer Dear Mrs Natalie Fox and Welfare Advisor Mrs Melissa Davis who did not leave me alone and without help in these very difficult times.
No win no fee, Irrwin Mitchell were the 5th Lawyers I called trying to get 1/2 hour for advice. I was willing to pay with all 5. Irwin Mithell wanted £12,000 up front to take on my case. So much for no win no fee Lawyers. The state of the legal system in this lousy country is abysmal and degrading to the claimant Irvine Mitchell replied asking for more information which I have provided. When a person asks for 1/2 hour with a Lawyer and is willing to pay for the privilege it stinks that the person on the other end of the phone, who I don't have details of says that they require £12.000 up front. (For what?). The County court claim is only worth 2k and the up front fee has no bearing on my request.
Hannah Robinson and Kelsey Jones were professional and compassionate when dealing with the damages case following my dad’s Mesothelioma diagnosis. They answered every query promptly and explained the case as it progressed. I can’t thank them enough for how they dealt with my mum following my dad’s passing and also how they helped them both when he was alive. A professional service from start to finish, in very difficult circumstances. Thank you.
Irwin Mitchell’s representatives, Michael Osborne and Danielle Micallef were very professional, diligent and empathetic in dealing with our mother’s claim, at a very difficult time for the family. They brought the case to a successful conclusion that we were happy with and kept us fully informed though out the whole process. We would highly recommend Irwin Mitchell.
After being diagnosed with the asbestos related disease, mesothelioma, my husband thought he had a case for compensation but was too ill to travel. So we were grateful to Iain Shoolbred, and a team member, for making home visits. We were then able to receive extensive professional advice and guidance during evidence gathering for the case and the relevant form filling. These visits were supported by emails, phone calls, and help using new software which was really appreciated.
I had a brilliant experience of pursuing a medical negligence claim with Irwin Mitchell. Alexandra Highfield left no stone unturned in my case, which was complex with many facets. Despite the outcome not being as positive as hoped I was consistently impressed with the level of support, expertise and client care I was offered. I wouldn’t hesitate to recommend Irwin Mitchell as a firm, or Alexandra Highfield as a Solicitor. Thank you very much to the team who were involved in my case.
My case is not closed.Thats not the main point. The service is. It really is human. The paperwork is filed. I am at peace. I have calm and I am nothing but grateful. Céline Winham and Catriona McGregor Have provided me with the most upfront, honest and pragmatic advice. When I think of how much they have done for me in these short few months nothing but empathy, understanding and grace. These characteristics are important to me and I bagged some good ones when I was allocated these two darlings. They have treated me with the upmost respect and integrity and credit should be given where credit is due. I don't know how to repay back people who have given me hope again. You have not only, truly helped me to brush off and make sense of a lot of the painful things that have happened to me - You have helped me to hold on to joy; however much or little, Forever Thankful P x
Nicky and Amanda were easy to deal with, helpful and efficient.
It is an absolute pleasure to write a review of Rita Alsoof from Irving Mitchell Solicitors. She is highly professional, friendly and very understanding, and I have no hesitation in recommending her. It has been a long journey and I am extremely satisfied with the outcome of my claim. I am truly grateful and will always remember Rita, and miss her popping up on my phone.
The staff at Irwin Mitchell are all helpful and friendly, making a difficult time a little easier . It has to be said the service received from our lawyer kIM FELLOWES over the past years resolving our complicated divorce settlement has been outstanding.
Irwin Mitchell is a legal services provider specializing in personal and business law. The company offers expert legal advice across various areas, including medical negligence, personal injury, family law, and commercial services. Irwin Mitchell is dedicated to supporting individuals and businesses during significant life events and unforeseen circumstances, ensuring clients receive clear and practical guidance from the outset. The firm serves a diverse clientele, ranging from individuals seeking assistance with personal legal matters to businesses requiring comprehensive legal support in corporate, employment, and licensing issues. With a commitment to delivering impactful outcomes, Irwin Mitchell aims to make a meaningful difference in the lives of its clients by providing tailored legal solutions to address their unique situations.
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