JR Cigars is an established online retailer specializing in a wide selection of premium cigars and cigar accessories. The company offers an extensive inventory that includes well-known brands, limited editions, and unique blends, catering to both casual smokers and seasoned aficionados. Customers can explore a variety of products, including cigars, humidors, and smoking accessories, all available for convenient online purchasing.
The target market for JR Cigars includes cigar enthusiasts, gift buyers, and individuals seeking quality smoking experiences. By providing detailed product descriptions and customer reviews, the company aims to enhance the shopping experience and assist customers in making informed choices. With a focus on customer satisfaction, JR Cigars strives to meet the needs of its clientele by offering competitive pricing and reliable shipping options.
JR Cigars receives overwhelmingly negative feedback from customers, with a significant number expressing frustration over poor customer service and order fulfillment issues. Many reviewers report receiving incorrect or incomplete orders, with some even receiving empty boxes.
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Complaints about the quality of cigars are common, as customers mention receiving dried-out products or items that do not match their expectations. While a few consumers appreciate the fast delivery and have had satisfactory experiences, these positive remarks are overshadowed by the majority of negative reviews highlighting problems with shipping delays and unresponsive customer support. Additionally, concerns about pricing tactics and loyalty program changes further contribute to dissatisfaction.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.7
86
100%
● Low
1.7 / 5 overall
=
86 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.3▲ 0.3
12-month avg
1.5
All-time
1.7
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.0
1
Sep 24
1.0
2
Oct 24
2.3
3
Nov 24
1.0
2
Dec 24
1.0
2
Jan 25
5.0
1
Feb 25
1.0
1
Mar 25
1.0
1
Apr 25
—
0
May 25
1.3
3
Jun 25
1.5
2
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 86 most recent reviews.
Top praiseof 13 positive reviews
Customer service69%
9 mentions
Delivery62%
8 mentions
Fast & efficient31%
4 mentions
Prices & value31%
4 mentions
“I have completed two orders with JR Cigars with no issues”
On “Customer service” · Oct 23, 2024
Top complaintsof 71 negative reviews
Customer service61%
43 mentions
Shipping31%
22 mentions
Pricing15%
11 mentions
Refund15%
11 mentions
“just absolutely terrible customer service”
On “Customer service” · Jul 3, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
When placing an order online using a birthday code that was emailed to me, when I confirmed my order in addition to the cigars I ordered I was to receive, 2 coffee cups, 2 espresso cups & an ash tray. These items were all listed when I was asked to confirm my order, which I did. When the order confirmation email arrived the ash tray & espresso cups were not listed. I called and spoke to Rebecca. She told me because I used the birthday code the other items were removed. I requested that the order be canceled, she told me that the warehouse already printed the order and it could not be canceled. I asked for a supervisor and she disconnected the call when I told her I was not happy with her performance.
Made an order on 12/14/20. Received an email that my order was shipped on 12/15/20. Today is 12/22 and no package, no update and customer service is of no help.
According to the tracking number included in the 12/15 email, the package has never been shipped. It is still showing in Pre-Shipment status. This is the 2nd time I have had a similar problem with this company but will very likely be the last. They have lost another loyal customer.
never received order. customer service terrible. blame game with usps. order never left JRs, but they wont help. 5 calls, 5 different excuses. do not waste your money on them. i have been a customer for many years,order weekly, and have spent thousands of dollars. they just dont care!!!!
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What happened to JR Cigars?
I placed an order for a package on December 6th. I paid close to 30$ extra for priority mail. The package was stated to be arriving on December 9th.
It is December 16th as I write this. As you can guess, my package never arrived. Thus far it has been stuck in pre-shipment.
This is completely unprecedented. Over the last several years, I have ordered with priority shipping, and it was worth the extra dollar.
I don't know what happened, but something has gone terribly wrong with JR Cigars.
When I contacted them in regards to this matter, I was lied to by a representative, who tried to pin the blame on USPS, and claim that it was their fault.
This is a blatant lie, as USPS confirmed that that they had never received my package.
The worst part about this is that I can't even get a refund until my package arrives, or so JR cigars claims. I cannot afford to feed myself, let alone afford return postage.
I will no be ordering from JR Cigars, as it is abundantly clear that they are no longer reliable or trustworthy, and I strongly urge anyone who reads this to do the same.
What a year 2020 has been. We have watched a nation fall, and a once reliable business become little more than another corporate scam.
~~~~~~~~~
Update: JR Cigars reached out to me with this insult of a message.
~~~~~~~~~
Dear Joseph Dufresne,
Thank you for contacting JR Cigars, Upon reviewing your order there is no current tracking information. We value our loyal customers and strive to provide you the best service possible. Please continue to check your JR Cigars online account for the latest details regarding your order. The overwhelming demand has put a strain on shipping carriers throughout the country. These unforeseen circumstances may delay your package and we, unfortunately, cannot guarantee delivery before Christmas.
Due to shipping delays, it has cause JR Cigars to revise our return policy due to carrier delays. We will now only process reshipments of products and process credit return request only after 14 business days from the shipping date.
This has been a very challenging year and we want to wish you and your families a happy and healthy holiday season.
Regards,
JR Cigars
~~~~~~~~
What this is, is another blatant attempt at passing the blame to USPS.
I have reviewed the details of this case with them, and they have confirmed that they have not received a package in my name.
To add insult to insult, JR Cigars is not only lying about the status of my shipment, but are refusing a refund until the package has shipped to me, and is then returned by me.
It also says in the message above, plain as day that they won't refund the returned product until fourteen days after it was returned.
This is a scam, designed to steal money from customers, and absolve JR Cigars of any and all personal responsibility.
It is not honest, nor profesional, and I will be pursuing legal recourse to the utmost extent of the law until this matter is resolved.
I strongly advise anyone who has been exploited by this fallacy masquerading as a reputable company, to do the same.
Congrats JR, you lost a loyal customer. Placed an order on Thanksgiving, waited a week. Nothing. I called customer service, they told me the order was somehow denied. And guess what, the credit card charge was already completed, and the order still shows up in my order history. Cannot believe it.
JR Cigars is an established online retailer specializing in a wide selection of premium cigars and cigar accessories. The company offers an extensive inventory that includes well-known brands, limited editions, and unique blends, catering to both casual smokers and seasoned aficionados. Customers can explore a variety of products, including cigars, humidors, and smoking accessories, all available for convenient online purchasing.
The target market for JR Cigars includes cigar enthusiasts, gift buyers, and individuals seeking quality smoking experiences. By providing detailed product descriptions and customer reviews, the company aims to enhance the shopping experience and assist customers in making informed choices. With a focus on customer satisfaction, JR Cigars strives to meet the needs of its clientele by offering competitive pricing and reliable shipping options.
