Good customer service
Good customer service when I called with an issue about our website and hosting.

Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
JustHost receives a mixed reception from its users, with many expressing dissatisfaction regarding service reliability and customer support. A significant number of reviewers report issues such as unexpected fees, account deactivations, and slow response times when problems arise, leading to frustration and a sense of being undervalued as customers.
However, some users highlight positive experiences with specific customer service representatives, praising their helpfulness and efficiency in resolving issues. Despite these commendations, the overall sentiment leans heavily negative, with many customers recommending against using JustHost due to its perceived decline in service quality and rising costs. Overall, JustHost struggles to maintain a consistent level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 222 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 1.0 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 4.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 222 most recent reviews.
“Fantastic job and thankful for this great customer service”
“6 years ago I switched to Justhost from Bluehost”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Service Providers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | — | 222 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Justhost is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.7).
222 reviews of Justhost. Filter by what matters to you.
Good customer service when I called with an issue about our website and hosting.
The customer service person, who I had to ask to just SLOW her speech so I could understand her....actually was very competent. I've been on JustHost for many years and was having difficulty altering my website; turns out, the changes WERE going through. Chrome was the problem; once I emptied my images in cache, I could see the changes went through. JustHost is reasonably priced and I have been very happy using WEEBLY, a free add-on. I made my own website, and it has successfully helped people find my services for many years.
Good customer service when needed
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 69% are 1–2★.
My technical issue was resolved after two phone calls to tech support over a period of twenty-four hours.
Have used Justhost for over 30 years for my business and have never had an issue. After 42 years in the landscape industry I retired and worked with a rep just this morning to take down my website. This rep was very kind, considerate and knowledgeable with great communication skills. Not sure what some of the other issues others have had are, but I have no complaints about this service.
Had them for a few years, and has been good, but they've taken a dive. Email got messed up a few months ago, and they helped with that (maybe during some upgrade, or ownership change), but now I can't login at all.. it used to have a menu at the left, but now starts me cold at setting up a website.. I played along and it wanted to install Wordpress.. hung up, hope anti-viral blocked it. Tried calling tech support and three times now it cuts off (thankfully after only a few minutes instead of a half hour). I hope this gets fixed, as I'm paid up til next August (pd 3 yrs, <1 left), but it's a hassle to move. Odd that it says "justhost" when answering phone, but to chat says "bluehost" which I tried but got a login error. Hope it'll clear within couple days - at least my email (and never-used website) works. Maybe I need to change password, which the phone asked every time before it hung up, but will wait a couple days. EDIT 10/11/22: Got through to them by chat on the first attempt a few days later. They fixed the problem after maybe 5 minutes of chat.. the agent fixed it to jump around the "set up your website" intro. Maybe was a software update, but it was bogus. I gave them two extra stars.
Amazing service
Exceptional service and support is great.Also i love their c panel the downside is they are a bit expensive
Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
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