Great Customer Service from Gerald
Gerald did a great job helping me find the best option at the best cost and in a very short period of time. Fantastic job and thankful for this great customer service!

Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
JustHost receives a mixed reception from its users, with many expressing dissatisfaction regarding service reliability and customer support. A significant number of reviewers report issues such as unexpected fees, account deactivations, and slow response times when problems arise, leading to frustration and a sense of being undervalued as customers.
However, some users highlight positive experiences with specific customer service representatives, praising their helpfulness and efficiency in resolving issues. Despite these commendations, the overall sentiment leans heavily negative, with many customers recommending against using JustHost due to its perceived decline in service quality and rising costs. Overall, JustHost struggles to maintain a consistent level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 222 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 1.0 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 4.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 222 most recent reviews.
“Fantastic job and thankful for this great customer service”
“6 years ago I switched to Justhost from Bluehost”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Service Providers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | — | 222 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Justhost is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.7).
222 reviews of Justhost. Filter by what matters to you.
Gerald did a great job helping me find the best option at the best cost and in a very short period of time. Fantastic job and thankful for this great customer service!
Hello, I had many issues with the transition of the name of my site, after the name change, my website completely fell apart, I went thru so many customer service agents and after a year, Joy M customer service rep is now my angel, her knowledge of the Cpanel, softaculous, wordpress and the back end is unbeatable. Nobody can top her skills, and I spoken to at least 100 agents. She did not put me off and said she will write up a ticket, she kept me on the phone presented her expertise in such a way, that she definitely knew what she was doing and teach it back to me. I would like to propose she handle sites such as mine, and get a raise in pay. Not only did you assist me, she also direct me on how to repair and create within my own site, my site is 8 years old and I know I'll have some issues, but this women is by far under recognized and under paid, she did not tell me to say this. Thank you for having such a woman available to us, there is no one like her, and I will repeat NO ONE like her. Thank you Joy M. from Justhost.
I was struggling for weeks to set up my email client under Thunderbird but I had the luck to be in contact with a super assistant of their. No all are, but she was really super professional. We solved this in one interaction. Her name is: Neeraja Alladath Paramb. Five stars. I am a Justhost client for more than 15 years, if I remember correctly.
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 69% are 1–2★.
Been with JustHost for 15+ years. Although not perfect, on the odd occasion you will be provided with exceptionally talented customer service reps who go the extra mile to help fix any issues on your website/server. Thanks to Shwetha for all your help.
I had a tech problem that was solved within minutes. I had a plugin problem that showed errors, preventing me from getting into my WordPress blog. There were other issues he saw corrected. I am very appreciative of the representative knowledge and courteous attitude in resolving my tech problem.
Longtime customer here. JustHost tech support has always been prompt and professional at resolving issues. Today, they resolved my problem in just a minute. Last year, the same. A couple of years ago, I accidentally deleted my entire website and the tech support guy got it back for me -- I went from panic to phew! in just half an hour. These guys are the best!
Great Service!
The support team was very informative with insights about the issues we were having and once we determined how we wanted to process, extremely helpful with assisting us to resolve.
Excellent help and service.
Customer Support was very courteous and quick to address my concerns. While they did everything they could to address the issue, unfortunately, the problem is external and I need to contact my isp to see what can be done at their end to resolve it.
I got customer service on the phone quickly on a Sunday afternoon and they fixed my login problems. It all took a few minutes.
Joseph did a great job today on the phone call. He answered all of my questions. He was patient, professional, and very knowledgeable. My concern was resolved on the first phone call.
Thank you Just Host for your great customer service. Carlo C. was very kind and helpful and pressed through to fix the email problem that was creating havoc for our business emails, before we even got off our call. Also, I appreciated being able to call and right away talk to a representative.
The company just host is doing a wonderful job, they help me hundred percent in taking care my husband website. Keep doing the great job.
I needed a PHP update on my website, and the tech, Luke, was more than accommodating and helpful. He was friendly and the experience was a major improvement over previous years.
Vic solved the problem in a creative way. He listened to me until he understood the problem, he was polite and efficient.
Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
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