Kitbag is an online retail platform specializing in sports merchandise, offering a wide selection of apparel, accessories, and memorabilia for fans of various sports. The company provides products from a range of teams and leagues, catering to sports enthusiasts looking to support their favorite clubs. With a focus on quality and authenticity, Kitbag sources officially licensed merchandise, ensuring customers receive genuine products. Targeting both individual consumers and sports organizations, Kitbag aims to meet the needs of fans seeking to express their loyalty through merchandise. The platform is designed for user convenience, featuring an intuitive interface that allows customers to easily browse and purchase items online. By providing a comprehensive range of sports-related products, Kitbag positions itself as a go-to destination for avid sports fans.
Kitbag receives a mix of feedback from customers, with a notable portion praising the fast delivery and quality of products. Many reviewers highlight their satisfaction with the speed of service, noting that items often arrive quickly and securely.
However, a significant number of complaints revolve around order accuracy, with customers frequently reporting receiving incorrect items or experiencing issues with customer service. Some express frustration over delayed responses and lack of resolution for their problems, particularly regarding returns and refunds. Despite these challenges, several consumers emphasize their positive experiences, appreciating the overall quality and value of the products. The sentiment is mixed, with a majority leaning towards positive experiences, but the recurring issues with order fulfillment and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 100 | 100% | -1.2 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.1 | 76 |
| May 25 | 3.5 | 12 |
| Jun 25 | 2.5 | 11 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“I was nervous about placing an order in light of the negative reviews, and it appears this website has a bunch of dup...”
“Avoid at All Costs – Unreliable Service and Broken Promises I placed an express delivery order with Kitbag on Monday...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.1 out of 5 (good) | 3.7 out of 5 (good) | — | 100 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | 2.7 out of 5 (poor) | −20% | 100 |
Bottom line: Kitbag is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.7).
100 reviews of Kitbag. Filter by what matters to you.
Segunda vez que compro en la tienda. Me ha costado un montón contactar con vosotros, debería de ser mas fácil. Los gastos de devolución elevados, entiendo que cobreis pero 15€ me parece excesivo, con no pasar de 10€ sabiendo que es fuera de España lo vería razonable. Los precios de la web son buenos y la ropa original merece la pena, volveré a comprar.
Girl this shop had me on the floor. Good price, good packaging and extremely fast delivery? Like damn, said it would arrived between 9th-19th of may when I ordered on the 5th. Turns up at my door on the 7th! I was nervous it wouldn’t arrive on time for the birthday girl I was gonna give it to after reading other reviews but y’all be tripping.
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They did not deliver my product and sent me emails telling me it’s still being shipped, then told me it’s my fault as I hadn’t contacted them within 45 days of a package not being delivered. Absolute joke customer service. Do yourself a massive favour and don’t buy from them!
Bonjour, j’ai reçu le maillot de City a domicile parfait super tout neuf. Mais j’ai commandé celui extérieur floqué rodrygo avec son numéro 59€ ce week-end et je n’ai reçu aucun mail de commande n’y rien pourtant j’ai été débité donc je voulais savoir si c’était normal ? Merci de me répondre
had a very rude english gentleman, basically hang up on me after he kept on evading my question. "when will you send item once I have ordered?" Finally got an answer to say"We will send the day you order." I said "thankyou, thats the main question I wanted answered." he then said, "Look I dont think we want to sell to you because no matter what we do I don't think you will be happy" Now I can understand he may get difficult customers, but I sure wasn't, just didn't want to get burnt. I just had a bad experience where the clothing company online didn't send my product after ordering and was hoping to replicate the clothing from kitbag. Most disappointing.
Fast delivery, item as described. Not sure where the negative reviews have come from, my item arrived in 3 days. Would use again.
Bought a baseball jersey and it was delivered to wrong address the photo supplied by royalmail to say it jad been delivered was not my house emailed kitbag it's now 5 days later and still no reply
Delivery fees (8 EUR) and return fees (15 EUR !! also not mentioned anywhere before) are non-sense even if the mother company is based in the UK. I won't make any more purchase there, nor would I recommend.
Kitbag is an online retail platform specializing in sports merchandise, offering a wide selection of apparel, accessories, and memorabilia for fans of various sports. The company provides products from a range of teams and leagues, catering to sports enthusiasts looking to support their favorite clubs. With a focus on quality and authenticity, Kitbag sources officially licensed merchandise, ensuring customers receive genuine products. Targeting both individual consumers and sports organizations, Kitbag aims to meet the needs of fans seeking to express their loyalty through merchandise. The platform is designed for user convenience, featuring an intuitive interface that allows customers to easily browse and purchase items online. By providing a comprehensive range of sports-related products, Kitbag positions itself as a go-to destination for avid sports fans.
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