
Laguna Motorcycles is a premier motorcycle dealership located in Maidstone and Ashford, Kent, specializing in a wide range of motorcycle brands including Honda, Harley-Davidson, Kawasaki, KTM, Suzuki, and Triumph. The company caters to both new and used motorcycle buyers, offering an extensive selection of vehicles to meet the diverse needs of motorcycle enthusiasts and commuters alike. In addition to motorcycle sales, Laguna Motorcycles provides various services including demo rides, clothing, and accessories, ensuring that customers have access to everything they need for a complete motorcycling experience. With a focus on quality and customer satisfaction, Laguna Motorcycles serves the local community and surrounding areas, positioning itself as a trusted destination for motorcycle purchases and related services.
Laguna Motorcycles receives a mixed response from customers, with 63% expressing positive experiences while 34% voice significant dissatisfaction. Many reviewers highlight the fantastic service provided by the staff, particularly praising individuals like Steve for their helpfulness and professionalism.
Consumers appreciate the overall experience at Laguna, noting it as enjoyable and refreshing. However, critical feedback frequently points to poor service, particularly regarding warranty work and product defects, with some customers feeling ignored and frustrated by the lack of support. Complaints about high fees, such as extortionate MOT charges, also emerge, contributing to a sense of disappointment among some. Despite these issues, the positive remarks about service quality suggest that there are redeeming aspects to the experience at Laguna.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 80 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 2.0 | 1 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | 3.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 80 most recent reviews.
“Laguna (Ashford) Service Dept”
“Extremely Disappointed – Defective Product, No Support, and Terrible Service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | — | 80 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,000 |
Bottom line: Laguna Motorcycles is #4 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 4.0).
80 reviews of Laguna Motorcycles. Filter by what matters to you.
Over a year ago
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 34% are 1–2★.
Laguna Motorcycles is a premier motorcycle dealership located in Maidstone and Ashford, Kent, specializing in a wide range of motorcycle brands including Honda, Harley-Davidson, Kawasaki, KTM, Suzuki, and Triumph. The company caters to both new and used motorcycle buyers, offering an extensive selection of vehicles to meet the diverse needs of motorcycle enthusiasts and commuters alike. In addition to motorcycle sales, Laguna Motorcycles provides various services including demo rides, clothing, and accessories, ensuring that customers have access to everything they need for a complete motorcycling experience. With a focus on quality and customer satisfaction, Laguna Motorcycles serves the local community and surrounding areas, positioning itself as a trusted destination for motorcycle purchases and related services.
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