Experience with Sayali
Sayali was swift and very helpful. He spoke in details and resolved my issues to my satisfaction

Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
Sayali was swift and very helpful. He spoke in details and resolved my issues to my satisfaction
Super fast, great customer service - sorted my issue straight away. Thank you Akshay.
I unfortunately lost my mobile phone at a festival while on holiday. The next morning I phoned lebara and a I got through to Diksha Kirtiwar. They dealt with my issue very quickly and in a friendly manner. They cancelled my sim card and promptly sent out another. Was very pleased with how she dealt with it as it reassured me in a stressful situation. Very pleased.
Great service and quick response for Selvaraj
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Selvaraj did a great job and help me to resolve my issues.
Great very good service
Prachi sorted out my problem in a few minutes. This is an incredible contrast with some other member of your staff who literally took one hour and a half to order a sim card. I appreciate that they (sorry, not sure if Prachi is a femail / male / neutral name) have dealt with my problem promptly and diligently, even considering that it was 10 minutes before 9:00 pm. Highly appreciated.
Quite simply, their sim for mobile data doesn't work. Do not take your phone on holiday if this is your only sim. They piggyback of Vodafone who want nearly £3 a day to use the network so Lebara won't be able to let you have it for free. Been away 2 days...Nothing. Ignore the generic response from Lebara. It doesn't work. You have been warned.
The lady Iqra was great
The advisor Harshada was not only knowledgeable about the service but also very helpful after dealing with two previous agents who couldn’t help.
I called earlier and made complaint for DATA that going out which we don't use All the time all 4 x Sim only contracts that me mainly we all use it indoors connected with WIFI.
Kunal has been outstanding and exceptional throughout the conversation. He is a 🌟
If they had -1 I would have used it. Worse mobile network company ever! I gave them my PAC number which they couldn’t set up 2 days later which was the 15th July, which was fine as I was going to Italy and thought it will be grand. On the 15th July I didn’t get anything so I waited until the morning of the 16th July still nothing so messaged them on the chat, they told me it would be resolved later on. That evening still nothing, so I messaged them again, they blamed my previous network and said it would be working the next morning. 17th July still nothing. Contacted them again to be told it would be another 24hrs. I asked to speak to a manager, apparently they were all in meetings and would be in them for hours! I have no hope anyone will contact me and no hope that it will be resolved in 24hrs and I will be told to wait another 24hrs. I was told that a complaint was being raised for the inconvenience but I’ve had no communication that it has. Definitely won’t be recommending this mobile company to anyone, highly unprofessional.
Good service rendered by Sharuk
I researched for a change in sim only provider and WHICH recommended Lebara. I went with the advice. To my horror I found I had misread when my current contract ended and contacted Lebara to ask if I would be able to cancel my order. The cancellation was done without any issues and the money I had paid up front will be refunded. If this is the level of customer service I look forward to going back when my current contract does end.
Iqra was a Great help
My experience was amazing the agent who i chatted with was so helpful, and understanding her name is MAYURI, she was easy to chat with ,especially having a mental illness, she was sympathetic and know how to talk to me , she assisted in calming me down as I was worried that maybe someone in my flat hv taken my sim card, Mayuri requested another one for me. Thank you Lebara for having such a great staff.
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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