Great service!
Akshay sorted my query very quickly on chat. Great service. Thank you

Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
Akshay sorted my query very quickly on chat. Great service. Thank you
Fast, personal chat from a very helpful agent (Pushkar) to answer my questions about joining Lebara. I will be joining them, as my sister recently has and is very happy with their service. Coupled with fast helpful chat with an agent, and competitive prices, I'll give them a go.
Selvaraj helped me out a lot and did a great job
Akshay was very helpful in sorting out my issue and in sending me a replacement SIM quickly
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Selvaraj was very helpful, answered all my queries, and was most helpful indeed! Great, polite, patient, and efficient service!
Excellent service.
Thank you mr Vivek Biswas for resolving the issue I really appreciate your good service.
He was so helpful and patient and answered all my questions. Great service. Thank you.
Its was amazing service in 2 minutes he resolved my problems Thanks Anurag Tripathi
I called I had a problem how to link my two mobiles in one email which was solved very quickly and I am very pleased Thank you
Aniket you a star at Lebara thank you for solving the issue so beautifully.
Long story short I had a port in issue. My service was terminated on 11/07/25 (this includes my old service provides and Lebara) and reinstated by Lebara on 14/07/25. During this time I had no updates at all (promised) without chasing. When chased I was given another 24hr timeframe every time. My main issue was - During 4 days I was unable to login to multiple online services with 2FA enabled tied to the number and as I am actively looking for work and have my number on my CV I dont know how many potential employers tried to contact me or who they were due to no service. I understand that majority of the downtime was on a weekend, but they had no one available at tech dept to sort this issue on SAT-SUN at all. This was confirmed by their agent. Basically saying on Monday that they have a backlog of issues due to non-working weekend. My advice to whoever is switching networks is - Do Not Choose Friday as your switch date. Should anything go wrong you will not be able to get hold of anyone capable enough of sorting an issue on a weekend.
It was outstanding support from name (SHUBHAM SURYAWANSHI
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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