great great great patient helpful sagar
great great great patient helpful sagar. H

Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
great great great patient helpful sagar. H
Very helpful service from selverij, sorted query instantly, thanks.
Excellent customer service received from Shubham Suryawanshi 🙌🏼
Trying to use roaming in Australia, paid for it before leaving UK. No phone signal. Contacted Lebara, was told it was fixed, it wasn’t. Tried again, told there is an outage. One of the assistants wasn’t telling the truth. Still haven’t got a signal, no communication from Lebara. Really disappointing.
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Very helpful
Big thank You to Kanait Shaikh for professional help and knowledge
Really made my day thank you for the kindness of Labara.
The customer service advisor I spoke with Ashish was great, alot better than the 2 people I spoke with on the Chat facility. My query was reference data usage abroad. My wife and I who are both Lebara customers flict between the UK, India and Cyprus. We never really use more than 2gb of our allocated 30gb data. We received messages from lebara re being near our 2gb usage whilst in cyprus. I contacted Lebara a couple weeks ago via their chat facility only to be told to ignore the messages as we were nowhere near our 30gb usage, so we did. We have remained in Cyprus and today we could not use our data, but more concerning we were unable to phone or text and family members couldn't contact us. Again I've contacted customer services only to be told about their Overseas Usage Policy, which I understand, but the told to add an automatic top up of £5. I've only used 27mgb of data since my plan renewed last week. So how can using no more than 2gb of data whilst abroad be excessive usage? Ashish was helpful and as a goodwill gesture added the £5 top up to our accounts. We will now consider our future contract with Lebara, so please be sure you are aware of the small print before signing up. The reason there isn't only one star is because Ashish was the only person that helped us.
Thank you very much shubham alhat for your really good service and for your helpful nature. Really appreciate that. Thank you very much.
Customer Service has always been prompt and very good. Mayur was exceptional today and helped explain everything very well for how I order a new SIM and keep my old lebara number (after putting my phone through the washing machine!). He was friendly and sorted it all out for me very efficiently. Thank you MAYUR - I am a very happy customer
It was a great experience from Vivek Biswas
Customer support is so good
Guide Pratik, was very helpful and professional he resolved my queries in a very professional manner and as promised he also called me back immediately regarding my refund query. He’s a credit to the company. Thanks ☺️
I've just purchased a Lebara sim only deal and was wanting to transfer my old number to my new phone. The Lebara Agent (Mr Raviraj Singh) was very helpful in explaining the process and guiding me through it all He answered all my questions patiently and clearly. I am very happy with this service so far.
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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