Rajeshree Was very knowledgable
Rajeshree Was very knowledgable, she was perfect, solved my issue compeletly , 5*for her

Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
Rajeshree Was very knowledgable, she was perfect, solved my issue compeletly , 5*for her
The customer service person I spoke to was a lady, very professional, honest and was able to address my concerns. Her name is Velakini.
He was great very fast and efficient was able to sort the problem in no time !!
Siyona was absolutely brilliant to support me and wife when we were looking to upgrade our current SIM plan. She was really patient and friendly, really appreciate it
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The support person was friendly and helpful. My issue was resolved professionally.
Siddhant Vardha assisted with solving my concerns
I tried to buy a new plan for 30GB's starting at £1.99 for the 1st 3 months. But when I changed my old number back on to the sim. It altered plan by cancelling it! So I couldn't call anyone.
Kaushik Pantula was of great help with answering my questions. He service as an agent was polite and friendly. It’s encouraging engaging these kind of Customers service agent
Very helpful and professional service.tx
Two and a half years after giving Lebara UK a 5 star review, I have to change to 1 star. Over three months ago, the signal for mobile internet and calls disappeared in my local town centre. Most other places are fine. Unfortunately it is in the town centre I need the internet to check bus times, and shop. At first it was just weekends, now it is every day. I can't take it up with Vodafone because I pay Lebara, so I asked Lebara to contact Vodafone. After nearly a month, Lebara asked if it was still a problem. Then they asked me to take Speed Net readings, which proved my point. But on submitting these, Lebara says there is no problem and it must be my handset. Rubbish.
Trunay Rajguru was very quick and helpful to assist. Best wishes and regards.
Great service!!! Thank you so much!
I am wondering how many more bad reviews I will have to leave before Lebara get their act together? I received a call today at 13:22, but as I was driving the operative asked what time he could call back and I said 16:30 as I wouldn't be available until then. I accessed my phone at 16:25 and waited for the promised call and I waited and waited and waited ..... It is now 17:53 so I don't expect the call will materialise 😡. If this is a measure of their competence then they are doomed for failure because they obviously can't tell the time or they are ringing from another continent. Message for Lebara Send a SIM card that actually works because I am getting really annoyed with the lack of professionalism displayed by this company! You have my email address so use it as it is available 24/7 .... but don't expect me to hang around waiting for a call which never materialises
The Coustmer Help Line Woman Was Very Helpful
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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