Good experience
This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)

Leep Utilities is a leading provider of last-mile multi-utility network adoption services in the UK, specializing in the integration of water, electricity, and heat networks. The company focuses on the adoption of Independent Distribution Network Operator (IDNO) and New Appointee and Variations (NAV) systems, as well as extra-high voltage (EHV) networks. By offering tailored solutions for new-build developments and large-scale masterplans, Leep Utilities ensures seamless utility delivery that meets the specific needs of its clients. The company’s target market includes commercial developers, consultants, landowners, and data center operators who require reliable and efficient utility infrastructure. With a commitment to innovation and transparency, Leep Utilities positions itself as a trusted partner in creating sustainable and high-value utility networks across various projects.
Leep Utilities receives overwhelmingly positive feedback from its customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the exceptional customer service, noting quick response times and the ability of representatives like Ferris, Michelle, and Tia to address concerns effectively.
Customers appreciate the friendly and patient demeanor of the staff, which contributes to a seamless experience when setting up accounts or resolving billing issues. However, a few reviews mention concerns regarding water billing and meter-related inquiries, indicating that there may be occasional confusion or dissatisfaction in these areas. Overall, the company is recognized for its outstanding service and commitment to customer satisfaction, making it a reliable choice for utility needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 63 |
| Sep 24 | 4.8 | 79 |
| Oct 24 | 4.9 | 68 |
| Nov 24 | 4.9 | 41 |
| Dec 24 | 4.6 | 31 |
| Jan 25 | 5.0 | 30 |
| Feb 25 | 4.8 | 27 |
| Mar 25 | 4.8 | 39 |
| Apr 25 | 4.7 | 38 |
| May 25 | 4.9 | 41 |
| Jun 25 | 5.0 | 46 |
| Jul 25 | 4.8 | 33 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff (Michelle Goodman) was very helpful, friendly and professional”
“I was shocked to find out today that my water bill has increased by nearly 60% from last year - up from £27pm to £50pm”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Leep Utilities is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
500 reviews of Leep Utilities. Filter by what matters to you.
Over a year ago
This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)
Over a year ago
Fiona was very helpful in sorting out my account after the tenants had moved out, a pleasure to deal with!
Over a year ago
I had a great experience. The person I spoke to was helpful, knowledgeable and very professional.
Over a year ago
Moved into a new build, Tia was helpful and took all the details needed to set up my account. Very pleasant experience ☺️
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)
Fiona was very helpful in sorting out my account after the tenants had moved out, a pleasure to deal with!
I had a great experience. The person I spoke to was helpful, knowledgeable and very professional.
Moved into a new build, Tia was helpful and took all the details needed to set up my account. Very pleasant experience ☺️
I moved house 6 months ago and didn't understand the frequency of water bills I was receiving, thus creating an unexpected estimated bill. Jadine was very kind and helpful and sent me diagrams and instructions of where to locate the water meter and how to read it to get an accurate bill and at my request to set up a monthly direct debit payment. Excellent help and customer service. Thank you Jadine.
Great service and fast response from Noah. Thank you.
Responsive, Quick resolutions to problem raised
Thank you for the help from Jadine. Fast and good service.
They made it so easy for me to set up an account! And you can actually speak to a person instead of jumping through hoops speaking to an AI agent before actually getting to a human.
The team member was helpful, and friendly. Thank you, for a good experience!
The staff member who answered my call was very polite and patient. Since my English isn’t very good, she explained things using simpler language. She solved all of my problems and even reminded me of things I hadn’t thought of. I’m very satisfied.
Utility companies are notorious for making mistakes and failing to provide even average customer service. I have called Leep on two occasions and on both, they have been informative and helpful. I spoke with Jessica today.
Spoke to a lady called Fiona today Was brilliant and very helpful with our query
Sarah was really helpful. She explained my bill and answered all questions that I had. She also helped me to work out exact costs of catching back up with bills after forgetting to set up my direct debit upon moving house!
Mike was great helping me set up my water bill account
Spoke with Fiona about account set up, she was very helpful and solved issues promptly
Spoke with Tia this afternoon Really polite understanding and helpful Thank you
Mike was super helpful with me moving into my property and setting my account up! Super quick and easy with no hassle.
Leep Utilities is a leading provider of last-mile multi-utility network adoption services in the UK, specializing in the integration of water, electricity, and heat networks. The company focuses on the adoption of Independent Distribution Network Operator (IDNO) and New Appointee and Variations (NAV) systems, as well as extra-high voltage (EHV) networks. By offering tailored solutions for new-build developments and large-scale masterplans, Leep Utilities ensures seamless utility delivery that meets the specific needs of its clients. The company’s target market includes commercial developers, consultants, landowners, and data center operators who require reliable and efficient utility infrastructure. With a commitment to innovation and transparency, Leep Utilities positions itself as a trusted partner in creating sustainable and high-value utility networks across various projects.
This profile hasn't been claimed by the business owner.