Consumer electronics and appliances
Reviews for LG Electronics overwhelmingly reflect dissatisfaction, with a staggering 98% of consumers rating their experiences poorly. Many people express frustration with product quality, citing issues such as malfunctioning refrigerators and washing machines that fail shortly after purchase.
Customers report that their LG appliances, including a side-by-side refrigerator and a washing machine, have broken down within just a few years, leading to significant disappointment. Additionally, the customer service is frequently criticized as being unresponsive and unhelpful, with long wait times for answers that often do not address the original concerns. While a few reviewers mention that their washing machines were satisfactory at the time of purchase, these positives are overshadowed by the numerous complaints about product reliability and poor support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 1.2 | 6 |
| Jun 25 | 1.1 | 54 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Gekauft 2021-10, für 1199€, defekt 2025-06, Kühlung funktioniert gerade so, eingestellt +5Grad innen +9Grad, Gefriert...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.1 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | — | 4.1 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: LG Electronics is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.0).
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Quick answers to the questions people ask most.
LG Electronics produces a wide range of consumer electronics and appliances including smartphones, televisions, refrigerators, washing machines, air conditioners, and home entertainment systems. The company also manufactures commercial displays, solar panels, and automotive components for various industries.
You can reach LG customer support through their official website's support section, by calling their customer service hotline, or through live chat options available on their site. Contact information varies by region, so check the LG website for your specific country's support details.
The model number is typically located on a label or sticker on the back, bottom, or inside the door of your LG appliance. For TVs, it's usually on the back panel or in the settings menu under 'About' or 'Support' sections.
LG offers different warranty periods depending on the product type, typically ranging from 1-2 years for electronics and up to 10 years for certain appliance components. Warranty terms vary by product and region, so check your product documentation or the LG website for specific coverage details.
You can register your LG product online through the LG website by creating an account and entering your product's model and serial numbers. Product registration helps with warranty service and allows you to receive important product updates and recall notifications.
Yes, LG provides authorized repair services through their network of certified service centers and technicians. You can schedule service appointments through their website or customer support, and they offer both in-home and carry-in repair options depending on the product type.
Product manuals are available for download on the LG website's support section. Simply search for your product model number to access user manuals, installation guides, and troubleshooting documentation in PDF format.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Most LG smart devices can be updated through their settings menu by checking for software updates in the system or general settings. Some products may also receive automatic updates when connected to the internet, or you can download updates from the LG website.
You can locate authorized LG retailers using the store locator tool on the LG website. This tool allows you to search by zip code or city to find nearby retailers, service centers, and authorized dealers that sell LG products.
LG participates in various recycling and take-back programs depending on your location. Check the LG website's environmental section or contact customer support to learn about available recycling options and proper disposal methods for your old LG products.
LG ThinQ is LG's smart home platform that allows you to control compatible LG appliances and devices through a smartphone app. The platform enables remote monitoring, control, and scheduling of your connected LG products from anywhere with an internet connection.
LG provides troubleshooting guides on their website's support section, organized by product category and common issues. You can also use their online diagnostic tools, contact customer support, or check your product manual for step-by-step troubleshooting instructions.
Consumer electronics and appliances
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