Martyn Gerrard Estate Agents is a well-established property services company located in North London, founded in 1964. The company specializes in a range of real estate services, including buying, selling, and letting residential properties, as well as offering commercial property solutions. With a focus on fulfilling clients' property needs, Martyn Gerrard provides comprehensive support through every step of the real estate process. Targeting both homeowners and investors, Martyn Gerrard aims to assist a diverse clientele in navigating the North London property market. Their services include property valuations, new home sales, and rental management, ensuring that customers receive tailored solutions to meet their specific requirements. The company's extensive knowledge of the local market positions it as a trusted resource for individuals and families looking to achieve their property goals.
Martyn Gerrard Estate Agents receives overwhelmingly positive feedback, with many reviewers praising the efficiency and helpfulness of staff like Sophie, Leona, and Zlat. Customers highlight quick responses and excellent communication throughout the buying and renting processes, often noting how these agents go above and beyond to assist.
For instance, one reviewer mentions how Leona swiftly coordinated a contractor for a flat issue, while another appreciates Sophie’s professionalism and support during a tenancy. However, there are some critical voices, with a few customers expressing frustration over management and property issues, including delays in urgent repairs and a perceived lack of advocacy for tenants. Despite these concerns, the majority of experiences shared are highly favorable, showcasing a dedicated team that excels in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 4.8, CrowdTrust 1.0. Trustpilot carries the most weight (100% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% |
Monthly average rating from reviews written by people · latest review Aug 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Leona was extremely efficient and helpful with an issue we had in our flat”
“Still waiting for an outcome of my application/offer for a property on Wilton Road”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 1,001 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Martyn Gerrard Estate Agents is #1 of 5 on overall rating in this group.
500 reviews of Martyn Gerrard Estate Agents. Filter by what matters to you.
2 months ago
Renting through Martyn & Gerald is more stressful than managing the property yourself. They take their commission but don't look out for your interests. Tenant references is subcontract to third part... See more
Over a year ago
Leona! Leona was extremely efficient and helpful with an issue we had in our flat. The turnover of Leona contacting us to the contractor coming to sort the issue was extremely quick!
Over a year ago
What a great experience I had with Sophie at Martyn Gerrard. She couldn't have been more helpful from the moment I spoke to her on the phone when enquiring about a flat to rent.Sophie spent time findi... See more
Quick answers to the questions people ask most.
Yes, Martyn Gerrard Estate Agents is a legitimate company with numerous verified reviews and a strong overall rating of 4.9/5 from real customers, highlighting their efficiency and professionalism.
No, Martyn Gerrard Estate Agents is not a scam. The company has a large number of verified reviews, showcasing positive customer experiences, although a few negative reviews indicate occasional service issues.
Martyn Gerrard Estate Agents offers a range of services including property sales, lettings, and rental management. They are known for their personalized support throughout the buying and renting process.
Martyn Gerrard Estate Agents typically accepts various payment methods, including bank transfers and credit/debit cards for their services, but it's best to confirm directly with them for specific transactions.
You can contact customer support at Martyn Gerrard Estate Agents through their website's contact form, by phone, or by visiting one of their local branches, where their staff are noted for being friendly and helpful.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 1 | 0% | — | ● Not enough data |
Renting through Martyn & Gerald is more stressful than managing the property yourself. They take their commission but don't look out for your interests. Tenant references is subcontract to third parties, with no simple online verification. You have no idea whether they actually check the documents tenants provide. No guarantee they'll honour the contract. No guarantee M&G will enforce your rights if they don't. Expect 1-2 weeks to get a reply to a simple email, and they won't even answer half of what you ask. They'll send you photos of issues they should have already caught and fixed themselves, leaving you to waste your time on endless email back-and-forth instead of actually resolving anything. If you use their contractors for any issue, they're overpriced, and all you'll get is a photo — nobody checks whether the work is done properly. In the end you'll have to manage the property yourself anyway, just while paying commission to a middleperson who adds nothing. Get insurance that covers property damage and eviction/legal costs instead. Save yourself the agency.
Leona! Leona was extremely efficient and helpful with an issue we had in our flat. The turnover of Leona contacting us to the contractor coming to sort the issue was extremely quick!
David Mitchell helped my wife and I find our dream home! He supported us throughout the entire process as first time buyers and kept us up to date throughout. With his help, we were able to complete the purchase in record time. Highly recommend!!
What a great experience I had with Sophie at Martyn Gerrard. She couldn't have been more helpful from the moment I spoke to her on the phone when enquiring about a flat to rent.Sophie spent time finding out exactly what we were looking for and came back to me within an hour on What's App with a list of properties we could view, all meeting our criteria.She lined up 6 appointments for us on the same day and met us at the first one.She accompanied us on all the viewings and gave us a really balanced opinion on the pros and cons of each property.By the end of the day we had found a great flat, made an offer which was accepted and completed the paperwork and paid the deposit.After a frustrating week of making enquiries to agents who never got back to me or returned my calls it was so refreshing to deal with Sophie who was professional, efficient and absolutely lovely too.
Zoe really helped smooth the rental process with valuable information about upcoming changes in legislation which helped both the owner and the renters find an agreement, much appreciated
Zlat and Shuhan managed to sell my house in just over 2 months, although I didn't get as much as I would have liked for it, but then my house wasn't in the best condition, so maybe that reflected in the price. Anyway onto pastures new, quicker than expected.
Can’t recommend the team at Martyn Gerrard North Finchley enough. All the way from first valuation to completion of the sale they have been excellent, extremely clear communication and very responsive, really can’t fault them. The whole team was great but Fatmir dealt with most of the process and was excellent. Proactive, professional and really went above and beyond to ensure we sold out flat in a timely manner.
Really impressed with Lubna who took time to understand my requirements and give me the best options possible for my rental search. She was really personable and responsive. Would highly recommend.
Just want to thank Sophie Wilkins in the East Finchley branch for being absolutely outstanding. We’ve had a few problems with being guarantors and she was so patient and helpful and an absolute superstar that would be an amazing asset to any company. Thankyou Sophie
Very happy with the service received, in particular Mittio. He was extremely responsive and managed to find me a tenant in days. Look forward to working with him in the future.
Sophie at the East Finchley branch was the letting agent acting on a property my family and I let. She was very professional and informative throughout the process as well as being very friendly.
Gabriella, who was the lead for our sale, couldn't have been more helpful, pleasant, knowledgeable and super organised to boot. She regularly updated us with the list of viewings and provided a weekly review on Fridays, with the whole process taking just three months. Very pleased to recommend Martyn Gerrard and Gabriella in particular.
Sophie has been very helpful over the last nearly two years of tenancy. From help initially with moving in and contractual stuff, up until now. Always very quick to respond and help with any questions. Highly recommended! Thanks Sophie :)
We rented a house through Martyn Gerrard and found Sophie to be really good. She was friendly, efficient and professional. And went the extra mile for us. Thanks Sophie
Ignoring request for urgent boiler repairs for 2 month . Shoddy operations hiding behind fake good reviews.
I can’t recommend Mr Zlat Talic highly enough! From start to finish, He was absolutely incredible during the process of buying my house. What stood out most was his friendliness and honesty. He truly went above and beyond . I felt completely supported and in safe hands the entire time. Thanks to Mr Zlat Talic , I was able to buy my dream home If you’re looking for someone who genuinely cares and delivers excellent results, Mr Zlat Talic is the one! Thank you so much again for everything and this experience wouldn’t have been the same without you!
So impressed with Daniel & Anthony at Crouch End’s Martyn Gerrard office with helping us find new tenants for our flat. Always on hand to answer our questions - not that we had many as they provided all the info we needed each step of the way. Would highly recommend working with Daniel & Anthony (thanks both!)
From our first telephone enquiry Ali was a star. He arranged viewings, revisits and dealt with all manner of enquiries promptly and efficiently. Ali was also warm and friendly. He took time to really listen, and get to know what we were looking for. Thanks Ali, much appreciated. 👍
we were very pleased with the speed and efficiency of all the staff who searched for new tenants for our flat. The response was very good, we had 8 potential tenants come to viewings. We were given full information about each of them . We could not come to meet them ourselves. We relied on the agents We chose our future tenants out of the results we were sent and all the paper work has been completed very quickly and efficiently .
Martyn Gerrard Estate Agents is a well-established property services company located in North London, founded in 1964. The company specializes in a range of real estate services, including buying, selling, and letting residential properties, as well as offering commercial property solutions. With a focus on fulfilling clients' property needs, Martyn Gerrard provides comprehensive support through every step of the real estate process. Targeting both homeowners and investors, Martyn Gerrard aims to assist a diverse clientele in navigating the North London property market. Their services include property valuations, new home sales, and rental management, ensuring that customers receive tailored solutions to meet their specific requirements. The company's extensive knowledge of the local market positions it as a trusted resource for individuals and families looking to achieve their property goals.
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