Very easy on line ordering and quick…
Very easy on line ordering and quick delivery.

Medical Supermarket is a specialist online medical supply store based in the UK, established in 2011. The company offers a comprehensive range of medical equipment and health supplies, catering primarily to NHS GP surgeries, hospitals, care and nursing homes, as well as various healthcare organizations like GP Federations and Primary Care networks. With a commitment to providing next-day delivery and competitive pricing, Medical Supermarket aims to streamline the procurement process for healthcare providers. The company prides itself on delivering exceptional customer service and value for money, making it a trusted partner for thousands of healthcare establishments across the UK. By consolidating an extensive supply chain of reputable medical equipment suppliers, Medical Supermarket facilitates easy access to quality health supplies, ensuring that medical professionals can focus on delivering patient care.
Medical Supermarket receives overwhelmingly positive feedback from customers, who consistently praise the excellent service and quick delivery. Reviewers highlight the ease of online ordering and the helpfulness of the staff, noting that they often go the extra mile to assist with queries and ensure customer satisfaction.
Many express appreciation for the promptness of deliveries, often receiving items the next day, and commend the competitive pricing. However, a few customers have raised concerns regarding specific items, particularly face masks, indicating occasional issues with stock availability. Despite these minor complaints, the overall sentiment remains highly favorable, with a strong recommendation for the company's reliable service and attentive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 277 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 5.0 | 3 |
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | 5.0 | 3 |
| Aug 24 | 5.0 | 3 |
| Sep 24 | 4.8 | 12 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 277 most recent reviews.
“All of the staff at MS always go that extra mile”
“Had to get in touch with them twice for updates to then be told that the item was being returned to them even after c...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 277 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Medical Supermarket is #1 of 5 on overall rating in this group.
277 reviews of Medical Supermarket. Filter by what matters to you.
Over a year ago
Very easy on line ordering and quick delivery.
Over a year ago
All of the staff at MS always go that extra mile. Fantastic service and competitive pricing.
Over a year ago
Items delivered on time and really good condition.
Over a year ago
Prompt deliveries. Great customer service with great value prices. Nothing is a problem for the Sales Team. Thank you
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Very easy on line ordering and quick delivery.
All of the staff at MS always go that extra mile. Fantastic service and competitive pricing.
Items delivered on time and really good condition.
Prompt deliveries. Great customer service with great value prices. Nothing is a problem for the Sales Team. Thank you
Always has the stock I need. Delivery is quick and the staff are extremely helpful
very good service .delivers quickly
Excellent service. Speedy delivery, usually next day. Superb after sales service. Can't fault them at all
I cant speak more highly of this company. The staff that answer the calls are quick and super friendly. Deliveries are fast and reliable. if I have a query its dealt with immediately. I would definitely recommend them to any company.
Great help from admin and a very prompt delivery. Highly recommended.
If I have any problem with the order, its dealt with efficient and always prompt to solve queries. They are also approachable and supportive.
No fuss and supportive
Seb was brilliant! thanks so much for supoorting me and my practice.
What a great company, very polite, helpful and attentive. if we have an issue they go out of their way to sort the problem out and we always get it resolved. I highly recommend them...
Many thanks to the Medical-Supermarket Sales/Finance/Admin teams, and in particular to Seb Z., Amanda F., Faisal K., just to name a few of the staff that have tremendously helped us with their suggestions and advice on our queries. Seb has been diligently helping us out in our efforts to reduce costs for our business and we are grateful for this. Keep up the good work and we will be here to support you as well. Thanks once again, Mill Hill Surgery Management
Excellent customer service!
Always on hand to help and the team are absolutely lovely! All queries are dealt with straight away and I have never been let down by them!
Our health centre has been with Medical Supermarket for 8 years and to this day the service and quality of goods has been excellent. We have bought a plethora of goods from exam couches, fridges, to everyday healthcare items and never had an issue. Seb and his team are attentive and understand the needs of a busy dispensing practice. I highly recommend them
Excellent customer service . Kept informed and competitive prices
Medical Supermarket is a specialist online medical supply store based in the UK, established in 2011. The company offers a comprehensive range of medical equipment and health supplies, catering primarily to NHS GP surgeries, hospitals, care and nursing homes, as well as various healthcare organizations like GP Federations and Primary Care networks. With a commitment to providing next-day delivery and competitive pricing, Medical Supermarket aims to streamline the procurement process for healthcare providers. The company prides itself on delivering exceptional customer service and value for money, making it a trusted partner for thousands of healthcare establishments across the UK. By consolidating an extensive supply chain of reputable medical equipment suppliers, Medical Supermarket facilitates easy access to quality health supplies, ensuring that medical professionals can focus on delivering patient care.
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