Ordered online
Ordered online. They rang me next day to tell me they didn't have the full amount. Things go wrong and it's how you deal with it that counts. They were polite and professional.
Melbros Building Supplies is an independent builders' merchant based in Rugby, specializing in the online ordering of building, timber, and garden supplies. Established in 1985, the company caters to both public and trade customers, providing a comprehensive range of trade quality products. Melbros offers free local delivery for orders over £120, ensuring convenience for customers in the Rugby area. In addition to standard supply services, Melbros Building Supplies provides plant and tool hire, timber cutting and treatment, and bespoke joinery through its Springburn division. The company also offers paint matching and mixing services, which cater to both residential and commercial projects. With a focus on delivering expert advice and customer service, Melbros Building Supplies is a reliable resource for tradesmen, businesses, property developers, and DIY enthusiasts seeking high-quality construction materials and tools.
Melbros Building Supplies enjoys an overwhelmingly positive reputation among its customers, with many praising the efficient delivery and excellent service. Reviewers frequently highlight the promptness of the delivery, often noting that items arrive on time or even earlier than expected.
The staff is described as friendly, helpful, and knowledgeable, contributing to a hassle-free experience for consumers. Competitive pricing and good product quality further enhance customer satisfaction. However, a few reviews mention issues related to delivery and staff attitudes, with some customers feeling blamed for problems that arose. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer service and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 948 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 9 |
| Jan 25 | 5.0 | 13 |
| Feb 25 | 5.0 | 31 |
| Mar 25 | 4.8 | 11 |
| Apr 25 | 4.3 | 11 |
| May 25 | 5.0 | 2 |
| Jun 25 | 4.8 | 5 |
| Jul 25 | 5.0 | 10 |
| Aug 25 | 5.0 | 10 |
| Sep 25 | 5.0 | 8 |
| Oct 25 | 5.0 | 8 |
| Nov 25 | 4.9 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Super service & next day delivery”
“Delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Construction & Manufacturing.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 948 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Melbros Building Supplies is #1 of 5 on overall rating in this group.
500 reviews of Melbros Building Supplies. Filter by what matters to you.
Ordered online. They rang me next day to tell me they didn't have the full amount. Things go wrong and it's how you deal with it that counts. They were polite and professional.
Orderd online on the Sunday and asked for an afternoon delivery on the Monday. I got exactly what I asked for. Great service as usual. Cheers guys!
Ordered on Sunday delivered on Monday an excellent delivery 😊
Great job delivered on time no problems.
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Great service and speedy delivery
Great service
Staff are excellent, knowledgeable and friendly. Goods are of excellent quality and reasonably priced. Next day delivery and given a time slot which was adhered to. Definitely will keep going there.
Great product and service
Great service, always cheaper than the competitors and next day delivery is amazing! Best merchant around by far.
Delivery very quick and on time
Without question this is the best builders merchant I've ever used. Brilliant choice of stock, knowledgable and friendly team and very competitive prices.
Ordered materials on the Internet and asked for next day delivery. Wood and stone. Didn't expect it but they came up trumps. 2 separate deliveries and the Wood unloaded when I wasn't there. Excellent service, can't fault them.
Online site easy to use and a fast and excellent delivery service .
Rude staff, blaming the customer for their own incompetence. I run my own business and if treated my customers the way I have been treated within your business, I would be bankrupt. I see you have looked at my reviews left for others and commented that I should take a different approach. Once again, blaming the customer, perhaps you should look at your own business and how you conduct yourselves, a total mess from start to finish caused by Melbros. I ordered some building materials from you, your member of staff input the incorrect house number in your card machine, you are suggesting I failed to make a payment which was down to outright incompetence on your behalf. I was promised delivery in the afternoon, subject to payment being processed. I checked with my Bank and the payment was in process, you advised you had cancelled the transaction, however my Bank advised the monies were allocated to you. In reality, £1500 of my money was floating around in the banking system and you wanted a further £1500 to complete the transaction. I visited your site and spoke to your incompetent team and went through a world of pain in an attempt to have my money back in my account. In the meantime, I encountered aggressive, obnoxious members of your team, who attempted to blame me for their own incompetence.....you couldn't make it up! The circumstances were not out of your control on the day, your staff caused them and you are still blaming the customer! Incredible!
Melbros Building Supplies is an independent builders' merchant based in Rugby, specializing in the online ordering of building, timber, and garden supplies. Established in 1985, the company caters to both public and trade customers, providing a comprehensive range of trade quality products. Melbros offers free local delivery for orders over £120, ensuring convenience for customers in the Rugby area. In addition to standard supply services, Melbros Building Supplies provides plant and tool hire, timber cutting and treatment, and bespoke joinery through its Springburn division. The company also offers paint matching and mixing services, which cater to both residential and commercial projects. With a focus on delivering expert advice and customer service, Melbros Building Supplies is a reliable resource for tradesmen, businesses, property developers, and DIY enthusiasts seeking high-quality construction materials and tools.
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