Poor initial customer service experience during a return
We had ordered an eval board from Mouser. When we received it, the ant-static bag was unsealed and open. We decided to return it. When they got it back, they refused the return, stating the anti-static bag had been opened. When I tried to explain to them that I received it that way, their reply was that "ESD items with a broken seal do not represent the quality of items Mouser ships out, Mouser should have been informed of the broken seal on an ESD packaging". This statement clearly shows a lack of attention to their own process. They refused to admit or even acknowledge that they can make mistakes. It wasn't until I told them I wanted to delete my account and never order from them again that they made a 'one-time exception' and reversed their decision. For future reference, ALWAYS notify them immediately if you receive a package that has already been opened or tampered with.
