Mouser Electronics has a positive customer experience.
Mouser Electronics receives a generally positive reception from its customers, with many praising the ease of ordering and the availability of parts. Reviewers highlight the website's user-friendly interface and efficient order processing, often noting quick shipping times and competitive pricing.
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Customers appreciate the helpfulness of the staff, particularly when assistance is needed for locating specific components. However, there are notable complaints regarding order cancellations and issues with the order entry system, which some find confusing. Additionally, a few customers express dissatisfaction with rising prices and delays in shipping. Despite these criticisms, the overall sentiment remains favorable, as many consumers continue to enjoy a reliable shopping experience with Mouser.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
120
100%
-0.3
● Medium
4.0 / 5 overall
=
120 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
3.9▼ 0.3
12-month avg
4.0
All-time
4.0
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
5.0
1
Mar 25
4.0
21
Apr 25
4.3
24
May 25
4.1
26
Jun 25
4.2
20
Jul 25
3.3
10
Aug 25
3.8
18
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
Top praiseof 88 positive reviews
Easy to use27%
24 mentions
Delivery22%
19 mentions
Customer service22%
19 mentions
Website & app18%
16 mentions
“Ordering process is streamlined and easy for me, a computer illiterate, person to easily locate parts and place the o...”
On “Easy to use” · Aug 22, 2025
Top complaintsof 27 negative reviews
Customer service30%
8 mentions
Cancellation26%
7 mentions
Shipping22%
6 mentions
Delivery19%
5 mentions
“BOM Attempt
First let me say the experience was precipitated by failure to have adequately checked my own BOM listing...”
On “Customer service” · Aug 28, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
BOM Attempt
First let me say the experience was precipitated by failure to have adequately checked my own BOM listing but I found the entire order entry system confusing with terrible workflow. I loaded a BOM using the MouserPN | Qty option thinking the quantity field was the order quantity. To fix that I had to correct each quantity field one by one as the web app updated each item individually; I couldn't edit all 24 items then save the collectively I had to wait between each quantity entry. I had also made a Mouser part number error. There I found I could not correct the error on that page I could only delete the record of the wrong PN then go back to the load BOM page, then add this single row "BOM" to my project BOM. The "edit" page can't do a simple add, modify, delete like the rest of the universe, it indeed isn't an edit page at all. Somebody at Mouser would do well to compare that experience to say, changing an order at Amazon. These are not groundless criticisms, I have been computer programming for 50 years and some of my web app product is in US government service so this review is written entirely to benefit Mouser; to me its just more and thankless work. Mouser web applications are nearly reason enough to find another vendor.
I am extremely dissatisfied with my recent experience ordering from Mouser Electronics.
My order consisted of a single Nucleo development board, intended solely for personal educational purposes – studying the board and developing software for it using the Zephyr RTOS. This purchase was made as a private individual, not on behalf of any company or organization.
Despite the trivial nature of the order, I was required to fill out lengthy export compliance forms, including questions about resale, bypassing sanctions, and potential military applications. Such procedures are completely disproportionate for a one-unit, hobbyist-level purchase by a private customer.
My order was placed from Turkey to Georgia, not from or to the United States. Nevertheless, I was subjected to an excessive compliance process that wasted my time and delayed the order. In the end, I decided to cancel the order, as I could have received the same product from China in less time without going through such unreasonable bureaucracy.
I understand that Mouser must comply with relevant laws and regulations, but the way these policies are implemented here is customer-unfriendly and discouraging for private buyers. The export control burden should be handled internally by the company, not pushed onto individual customers ordering single low-value development kits.
If Mouser wishes to retain international hobbyist and maker customers, the company should streamline compliance for low-value, single-unit orders from private individuals, particularly when there is no reasonable possibility of export violations. Otherwise, customers will simply purchase from alternative suppliers who offer a smoother and faster ordering process.
This experience has left me with a negative impression, and I will reconsider using Mouser for future personal purchases.
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Placed a and pre-paid for a simple order for 2 items — day later Mouser requested "end-user" documentation as they are shipping parts from USA. During the order it was nowhere said we'll be asked to fill couple pages of documentation. We were ordering from a UK based company not intending to import whatsoever.
While they were still “processing” the order, I re-ordered from a competitor and received the same items next day.
We've been chasing for nearly two weeks for the payment to be returned, costing multiple emails, after speaking on the phone still need to wait until the end of the week as their accounts, as I was told on the phone, "can be slow".
Order canceled, business lost. Never again.
Placed a simple order Ridiculously Bureaucratic and Slow — Took My Business Elsewherefor 4 generic…
Placed a simple order for 4 generic lenses — Mouser held my payment for 3 days requesting irrelevant "end-user" documentation. While they were still “processing” the order, I re-ordered from a competitor and received shipping confirmation the same day.
Their support process is slow, disconnected, and insulting for such low-value, off-the-shelf items. If this is how they handle small orders, I can’t imagine trusting them with larger ones.
Order canceled, business lost. Never again.
I am very angry that all of my projects are missing. One of my reason to buy from Mouser is the many project list of parts built over many years. Now you erased all of them???? Please explain.
If you are not in US, simply don't order from mouser. My order has been stuck in the export review for days, and they are not responding to the emails.
una "azienda" da 4 soldi ,personale menefreghista ,e comunque 20 euro di spedizione ,per trovarmi il pacchetto davanti alla mia porta incustodito ,nonostante nelle note specificai di lasciare detto al corriere di consegnare solo con la mia firma,anche se dovrebbe essere scontato.
una "azienda" da 4 soldi ,personale menefreghista ,e comunque 20 euro di spedizione ,per trovarmi il pacchetto davanti alla mia porta incustodito ,nonostante nelle note specificai di lasciare detto al corriere di consegnare solo con la mia firma,anche se dovrebbe essere scontato.
I ordered an item on Monday, order number 35688691, and requested overnight delivery. I waited all day Tuesday and did not receive the items. I checked the order status Wednesday, today, and saw that the order had been cancelled and I was not notified of this. Why was my order cancelled and why was I not notified? I had to resubmit the order, order number 35711891, and now the items I want are on back order. I would like these items as soon as possible and an explanation as to why they were cancelled after my first order attempt so I can prevent that in the future.
I ordered an item on Monday, order number 35688691, and requested overnight delivery. I waited all day Tuesday and did not receive the items. I checked the order status Wednesday, today, and saw that the order had been cancelled and I was not notified of this. Why was my order cancelled and why was I not notified? I had to resubmit the order, order number 35711891, and now the items I want are on back order. I would like these items as soon as possible and an explanation as to why they were cancelled after my first order attempt so I can prevent that in the future.
I'll essentially continue using Digikey, Farnell, RS but will not longer be using Mouser Electronics.
I had used Mouser in the past when purchasing items for the companies I worked for. When I decided to purchase a few items for a hobby project that I was working on, the item was not delivered to the address. The parcel was received by a different person with a different name than mine and Mouser did not want to be accountable (when they are the ones choosing the courier and the recipient is clearly a different name from any of the people living in the house).
They were not interested in trying to solve this nor providing any steps. They already had the money, so couldn't care less along with the courier.
I ended up losing the money on the purchase and no items received altogether...
I'll essentially continue using Digikey, Farnell, RS but will not longer be using Mouser Electronics.
I had used Mouser in the past when purchasing items for the companies I worked for. When I decided to purchase a few items for a hobby project that I was working on, the item was not delivered to the address. The parcel was received by a different person with a different name than mine and Mouser did not want to be accountable (when they are the ones choosing the courier and the recipient is clearly a different name from any of the people living in the house).
They were not interested in trying to solve this nor providing any steps. They already had the money, so couldn't care less along with the courier.
I ended up losing the money on the purchase and no items received altogether...
Mouser black listed my small business for no reason
After many years of purchasing with mouser they decided to black list my company for no reason just “HIGH RISK after due diligence” and will refuse to tell me why. After many back and fourth conversations I was able to get ahold of someone that said to contact the (BIS) Bureau of Industry and Security. We were told that we aren’t on any government list and I searched the consolidated list and could not find my company on any list myself. I’m very disappointed that mouser would do this to a small business American company. Looks like we will have to purchase only through their competitors now as they’ve thrown out a loyal customer for no reason.
Die Firma Mouser Electronics hat mir Geräte geschickt die gar nicht hätten in die EU bzw. nach Deutschland hätten eingeführt werden dürfen (fehlendes CE Zeichen, 900 MHz Funkfrequenz). Am 14.3.25 habe ich per E-Mail meinen Widerruf erklärt und am 18.3.25 über die Webseite eine Rückgabe angefragt, alles wurde gekonnt von der Firma Mouser Electronics ignoriert. Nun habe ich den Klarna Käuferschutz eingeschaltet, mal sehen ob das fruchtet, sonst müssen Juristische Schritte eingeleitet werden.
Como muchas empresas, mientras todo ba bien, perfecto, pero no cometas un error en una referencia, en ese momento acabas de meter la pata hasta el fondo, pongo mi ejemplo , un tubo de resistencias, con un precio alto. cometí un error en un 0. hasta aquí bien. Pides un RMA y los datos para la devolución, el envío ya solo son 400€ y cruzar los dedos que acepten el material. Sale más económico ir en persona a USA y devolver el paquete. En resumen, no tienen servicio alguno para solucionar este tipo de problemas, lo único que tienen bien montado es la venta, los problemas los absorbes tu al 100%
ce message apparaît de manière aléatoire :
"Vous n’êtes pas un robot, mais la configuration de votre navigateur web (cookies, paramètres JavaScript, etc.) vous en donne l’apparence ;
"
et "Feedback Form and our team will contact you to help" est juste une blague.
Non, J'utilise juste Firefox 136.0 sans rien d'autre. Mais bon, si vous préférez que je commande sur d'autres sites, vous le dites...
