Cocoon Estate Agents is a property estate agency serving the Kingston, Guildford, and Haslemere areas. The company provides a range of services for both property sellers and landlords, including instant online property valuations, listing services, and sales chasing support. Cocoon Estate Agents focuses on delivering a personal, customer-centric experience, ensuring clear communication and professional guidance throughout the property transaction process. Targeting homeowners, landlords, and tenants, Cocoon Estate Agents aims to simplify the process of buying, selling, or renting properties. With an emphasis on transparency and responsiveness, the agency caters to clients seeking a reliable partner in navigating the real estate market. The company has received positive feedback for its approachable staff and effective service delivery, making it a trusted choice for individuals looking to engage in property transactions in the local area.
Cocoon Estate Agents receives high praise for its efficient service and excellent communication, with many customers noting the straightforward online process and quick results in selling or letting properties. Reviewers express satisfaction with the affordability of services, particularly highlighting the value of Quicklister for marketing properties effectively.
However, some negative feedback points to issues with customer service, as several individuals report difficulties in reaching actual staff members and concerns over privacy with Quicklister sharing personal details without consent. Despite these criticisms, the majority of customers appreciate the overall experience and recommend Cocoon for its reliable service. Overall, Cocoon Estate Agents is viewed positively, with a strong emphasis on efficiency and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 55 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 2.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“I am a landlord and I have been with CoCoon Estates Agent since 2016”
““A truly personal service” is what they say in their website”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 55 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Cocoon Estate Agents is #3 of 5 on overall rating in this group.
55 reviews of Cocoon Estate Agents. Filter by what matters to you.
Over a year ago
Not worth the effort or hassle. Much better platforms out there. Avoid if you can. I should have read the reviews before signing up.
Over a year ago
Be warned Quicklister gives out your name, email address and phone number without consent. I probably got 1-200 enquiries and have been overwhelmed by hundreds of calls, text messages and emails from... See more
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“A truly personal service” is what they say in their website. I say ‘they’ but every time I have called them their answer service bureau picks up the call. I have not once spoken to an actual My Cocoon employee. Clearly this is a sham estate agent out to take your money and hide behind email and an answering service. I confidently expect this ‘firm’ to disappear very soon owing a lot of people a lot of money.
Not worth the effort or hassle. Much better platforms out there. Avoid if you can. I should have read the reviews before signing up.
Be warned Quicklister gives out your name, email address and phone number without consent. I probably got 1-200 enquiries and have been overwhelmed by hundreds of calls, text messages and emails from all enquirers and Quicklister. They say I can only delete my phone number so they have no concern for my safety or quality of service. My intention was to communicate only using the Quicklister messaging service which would have been manageable. So this is a brain dead robot sadly. They sent me a reference in which the applicant provided no evidence of income or savings and they accepted it from Vouch with no query. When I complained to Vouch they said Quicklister had accepted it so was responsible! The website is quite clunky and enquirers complained that they couldn't access it. It repeatedly replaces messages that I deleted from enquirers who didn't fulfil requirements. It didn't allow me to choose the deposit amount when I wanted to reduce it from 5 weeks to 1 months rent. This is a 9-5 low level service Monday to Friday.
We used Quicklister to market our property for nearly a year on rightmove. Very few viewings booked. No offers. There is no further active support from the estate agent. The fee is solely for use of their online tool to market your property. It is easy to use.
Stumbled across Quicklister (Cocoon Estate Agents) while struggling to source a way to sell my house, disappointed by initial contacts (discussed with many). WOW is their process easy to navigate, transparent, and clear to see what you need to do and where you are (current status). They offered really great advice and list on both Rightmove & Zoopla as well as giving you the freedom to drive inputs (pictures, descriptions, etc) and update in real-time! They are easy to contact. Only listed for 3 hours and I have 5 viewings booked already!!! HIGHLY recommend them and will use them again when the need arises. Thank you very much Quicklister for making selling my home easy! FORGOT to mention = exceptional value for the small price charged! *** 24-hour update: 8 viewings booked and 2 interested for follow-up, WOW the power of receiving interests directly (24/7) multi-channel (portal/phone/email), I scheduled viewings directly all over the bank holiday weekend. The greatest benefit is the immediate contact for open communications should someone be running late, need to reschedule, or just to answer a few questions.
I am a landlord and I have been with CoCoon Estates Agent since 2016. I am very happy with their service and would recommend them to landlords.
Used Cocoon to sell a property - thought the £89 was too good to be true, and was probably a scam, but it was only £89 and was frankly astonished at how quick, easy and cost effective it was! I was fairly well prepared, so had all the documents they needed to hand, but sold in less than 72 hours for full asking price. 10/10 would definitely use again!
We weren’t looking forward to selling our house in Haslemere, but Melanie was brilliant from the word go. Her knowledge of the local property market and clear-sighted information and advice were invaluable. Best of all was her ‘can do’ approach and availability to discuss and work through any issues as they arose. We are very happy indeed to recommend Cocoon - thanks Melanie and Ed!
Excellent Service Highly Recommended
Very simple and straightforward on line process with excellent communication throughout and very efficient service. I will definitely use again. Many thanks.
Hi All the staff very helpful and patient with those of us that are not familiar with the format. Had great results and had a tenancy agreed within ten days. Thank you all and I shall be using you again. Regards Ruth W
A quick and easy solution to market your property. Fill out the form with all the property details, write a description, add your photos. Provide some proof of ownership, an energy certificate is also required and you're done. Where else can you get that for the price, the support and customer service are also excellent..Sit back and wait once the ad hits Rightmove and Zoopla your inbox explodes!
Cocoon Estate Agents are a refreshing change in the lettings market, they focused on providing a really good service with clear concise communications. The team have been great and very responsive if any issues have arisen. I wouldn't hesitate highly recommending them to anyone in Kingston or the surrounding areas
Excellent service, property was let in less than 1 week
Brilliant service as per usual. Cortni is great.
Ed helped to get our purchase through in record time!
Ed possesses the rare quality of constantly looking out for your best interests whilst simultaneously ensuring that you see the bigger picture. He keeps you regularly informed of progress and goes above and beyond to overcome any issues that arise. Fees very reasonable, marketing excellent, and house was sold within days of being on the market. Highly recommended.
Fantastic! Very efficient service. We got an excellent response level, enquiries poured in so fast that we took our property off after 24 hours.
Had a problem with logging in that was sorted very quickly. Awaiting results vis a vis letting
The Team at Cocoon have been fantastic. Amira in particular has been lovely to deal with throughout our tenancy. Quick to respond and readily available. Would highly recommended. Thanks again!
Cocoon Estate Agents is a property estate agency serving the Kingston, Guildford, and Haslemere areas. The company provides a range of services for both property sellers and landlords, including instant online property valuations, listing services, and sales chasing support. Cocoon Estate Agents focuses on delivering a personal, customer-centric experience, ensuring clear communication and professional guidance throughout the property transaction process. Targeting homeowners, landlords, and tenants, Cocoon Estate Agents aims to simplify the process of buying, selling, or renting properties. With an emphasis on transparency and responsiveness, the agency caters to clients seeking a reliable partner in navigating the real estate market. The company has received positive feedback for its approachable staff and effective service delivery, making it a trusted choice for individuals looking to engage in property transactions in the local area.
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