CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
Now Test receives a generally positive reception from customers, with many praising the ease of use and quick service. Reviewers highlight the straightforward process of ordering tests, receiving kits promptly, and obtaining results in a timely manner.
The affordability of the test kits is also noted, with some mentioning significant savings compared to competitors. However, there are critical concerns regarding customer service, particularly related to the failure to generate certificates alongside test results and unresponsive support when issues arise. Some users express frustration over not receiving necessary documentation after their tests. Despite these complaints, the majority of feedback reflects satisfaction with the product quality and overall service. Overall, Now Test is viewed positively, though improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 804 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| May 21 | 2.2 | 18 |
| Jun 21 | 1.8 | 12 |
| Jul 21 | 3.0 | 6 |
| Aug 21 | 3.9 | 7 |
| Sep 21 | 1.0 | 2 |
| Oct 21 | 1.0 | 1 |
| Nov 21 | 4.5 | 193 |
| Dec 21 | 4.3 | 37 |
| Jan 22 | 4.3 | 81 |
| Feb 22 | 4.4 | 339 |
| Mar 22 | 2.3 | 3 |
| Apr 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its e...”
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
500 reviews of Now Test. Filter by what matters to you.
Test arrived on time, easy instructions and the certificate arrived within minutes of uploading the test. The sign up was a bit confusing, as you enter your postcode, but no door number. A note saying this will be entered upon sign up would be more instructive.
Test arrived on time, but the 'app' is just a poorly designed website with bad functionality. I couldn't get it to work on mobile, their preferred method for uploading your test. Their instructions and comms are also poor, with few confirmations given throughout the process of uploading results. I still can't see my certificate despite receiving an email saying it's ready. It seems like a website that has been mocked up in 5 mins on Wordpress with little regard to actually providing a satisfactory user experience. Glad I only paid a fiver and that there is next to no chance of anyone from this government actually following up on this.
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My results were clear but instead came up a inconclusive and I had to isolate because the program could not recognise it.
Test delivery was prompt and without issue, instructions were clear and submission of test was problem free and convenient. I still find it odd to take a selfie of myself holding a COVID test, like the world’s worst Instagram account, but doing so was straightforward. Results back were lightning fast.
It all worked OK eventually
I did have problems with the app which didn't seem to support the scanner. I emailed support, but because it was 7.30pm I assumed I would hear nothing until the following day, so I panicked and booked a walk in appointment locally (at a cost of £79!). I need not have worried, I had a response, did the test at 10.45pm and my certificate within minutes. Any problems contact support, don't panic like this donut!
Cheap, fast, good service
Exelent help - I failed canning the bar-code - but Now test help very quick and understandable. 1000 Thanks.
At first it seemed complicated but that could be our age!! But actually it worked very efficiently and quickly. Thank you
Excellent efficiency
The result generation was fast and impressive. However, the tap and snap needs to be worked on. The first 'tap and snap' to take a picture of the unused kit worked with a browser different from the second 'tap and snap' to take a picture of you and the kit. Overall, the process was satisfactory but can definitely be improved upon
I have ordered the test kit as a next day delivery service. But it didn’t arrive in well time. Than I have to chase up with customer service but they respond me that something wrong has happened with the system. I have ordered test kit as a next day delivery on 30 Jan 22 but I have only received on 2 Feb 22 after 3 days. If I didn’t chase up it will not arrived today.
Delivered On time, Easy to use, fast results and certificate
Best Services
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
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