easy peasy
easy peasy but delivered to wrong house
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
Now Test receives a generally positive reception from customers, with many praising the ease of use and quick service. Reviewers highlight the straightforward process of ordering tests, receiving kits promptly, and obtaining results in a timely manner.
The affordability of the test kits is also noted, with some mentioning significant savings compared to competitors. However, there are critical concerns regarding customer service, particularly related to the failure to generate certificates alongside test results and unresponsive support when issues arise. Some users express frustration over not receiving necessary documentation after their tests. Despite these complaints, the majority of feedback reflects satisfaction with the product quality and overall service. Overall, Now Test is viewed positively, though improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 804 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| May 21 | 2.2 | 18 |
| Jun 21 | 1.8 | 12 |
| Jul 21 | 3.0 | 6 |
| Aug 21 | 3.9 | 7 |
| Sep 21 | 1.0 | 2 |
| Oct 21 | 1.0 | 1 |
| Nov 21 | 4.5 | 193 |
| Dec 21 | 4.3 | 37 |
| Jan 22 | 4.3 | 81 |
| Feb 22 | 4.4 | 339 |
| Mar 22 | 2.3 | 3 |
| Apr 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its e...”
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
500 reviews of Now Test. Filter by what matters to you.
easy peasy but delivered to wrong house
Easy to register, easy to book, easy to upload the results. Tests sent out on time.
I don't often like to write reviews but I was helped by coming onto Trust pilot before I purchased Day 2 LFT. I can't understand the recent low ratings for some users, as I found the process super smooth and it was step by step based on their website. I looked at many from the government website approved and only wanted to pay £5. Now Test is one of the few that links directly to Trust pilot. I clicked a few others and there was a warning from Trust pilot to say they the companies were 'misquoting and misleading' their customers by not showing the latest ratings. I've not had a problem so I can't comment on customer service. Came back from the middle east 2 days ago. Ordered kit Monday £5, paid exactly that, arrived few days later to my nominated UK address. Whe ni paid I got the reference number which was required for my UK passenger locator form. Tip: 1 use your mobile phone there isn't an app but's it's their website and you can scan the things onto it. 2. Watch the video just finished doing my test, got the email with the results almost immediately.
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Excellent service. Quick and simple
Speedy, straight forward and good communications.
GOOD SERVICE/ SCAN QR CODE CONFUSING (BUT THEY ALL ARE!!) YOURS ONE OF THE EASIEST
I was somewhat concerned that I would make a mistake with this test because I am not very tech savvy and I actually did make a mistake but the email support was fantastic and it turned out fine.
I ordered test kit on the 31st January from India, got confirmation that kit is on it's way, come the 4th February when I had to do 2 day latral flow test not kit has arrived, I chased nowtest and they apologised, no good to me as now I have not done the 2 day return test, I have informed nowtest that any problems in regards to the test I well be directeding them there way, so be careful when you choose NOWTEST waste of space diffently not reliable stay away.
Easy instructions to follow got test result soon after
When I ordered it I assumed the price would be as advertised on the Gov website e g £6.00 (£5.90 in fact). And when When I checked out that is what the NOW website said .....until the very last page when you are asked to click on confirm order when suddenly it became £17. And this was a test at home kit, same brand as used by the NHS. What a devious and unethical way of ripping people off. I shall warn others not to book w this company.
Please don't expect anyone to get back to you from this company. There system is confusing and if you purchase two tests, be careful not to upload tot he wrong reference number or you end up with no day 2 test submitted and no Fit to Fly test to submit. A simple fix from customer support, if there was any and they read their e-mails..
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
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