Used a few times for work (not my…
Used a few times for work (not my choice) and received a poor service and never on time
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
Now Test receives a generally positive reception from customers, with many praising the ease of use and quick service. Reviewers highlight the straightforward process of ordering tests, receiving kits promptly, and obtaining results in a timely manner.
The affordability of the test kits is also noted, with some mentioning significant savings compared to competitors. However, there are critical concerns regarding customer service, particularly related to the failure to generate certificates alongside test results and unresponsive support when issues arise. Some users express frustration over not receiving necessary documentation after their tests. Despite these complaints, the majority of feedback reflects satisfaction with the product quality and overall service. Overall, Now Test is viewed positively, though improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 804 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| May 21 | 2.2 | 18 |
| Jun 21 | 1.8 | 12 |
| Jul 21 | 3.0 | 6 |
| Aug 21 | 3.9 | 7 |
| Sep 21 | 1.0 | 2 |
| Oct 21 | 1.0 | 1 |
| Nov 21 | 4.5 | 193 |
| Dec 21 | 4.3 | 37 |
| Jan 22 | 4.3 | 81 |
| Feb 22 | 4.4 | 339 |
| Mar 22 | 2.3 | 3 |
| Apr 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its e...”
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
500 reviews of Now Test. Filter by what matters to you.
Used a few times for work (not my choice) and received a poor service and never on time
20 minutes results
I went to the click and collect location and told that they are no longer working with Now Test. They refused to provide me test. There is not any contact no call and I have send many emails but didn't receive any response. It has been 2 days after day 2 test and still awaiting for the result.
The service was excellent and replied quickly test certificate came back within 10mins
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Excellent could not fault the service from this company. I needed to email them a couple of times when the rules for travel changed and they replied quickly. The process for the LFT was easier than I expected and the result certificate we needed to travel came through really quickly (10 - 15 mins at the most)
The service was quick and efficient. BUT for some reason their were no instructions on how to use the test inside the box. And the link on how to take the test on the website didn’t work either. Thankfully I remembered how to use from past experience.
Very easy instructions and a fast response. Will use again highly recommend
Tests arrived well after day 2 and day 8 requirement and the overall results came well after the 14 day required quarantine. This happened in April 2021. I wonder why there isn't a watchdog doing something about these dodgy, incompetent, unrealiable, corrupt companies which saw an huge opportunity to profit with pandemic without any regulation whatsoever. AVOID! Ghastly customer service.
Marvelous service. During my application for a covid fit to fly test somehow the app frozen and left me worring about where to get a new test just 36 hours away from my flight. I wrote Now test an email asking for their advice and they just took it from there. I completed my application by email and a couple hours later (arond 24h00 of the same day) I already had the certificate in my hands. Super hyper reliable service.
Very easy and straightforward to use. Quick results given.
I took my test quite late and still had my results right in time for my flight.
Very quick results, easy to do !
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
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