Very straight forward
Very straight forward, clear instructions quick and easy
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Now Test receives a generally positive reception from customers, with many praising the ease of use and quick service. Reviewers highlight the straightforward process of ordering tests, receiving kits promptly, and obtaining results in a timely manner.
The affordability of the test kits is also noted, with some mentioning significant savings compared to competitors. However, there are critical concerns regarding customer service, particularly related to the failure to generate certificates alongside test results and unresponsive support when issues arise. Some users express frustration over not receiving necessary documentation after their tests. Despite these complaints, the majority of feedback reflects satisfaction with the product quality and overall service. Overall, Now Test is viewed positively, though improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 804 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| May 21 | 2.2 | 18 |
| Jun 21 | 1.8 | 12 |
| Jul 21 | 3.0 | 6 |
| Aug 21 | 3.9 | 7 |
| Sep 21 | 1.0 | 2 |
| Oct 21 | 1.0 | 1 |
| Nov 21 | 4.5 | 193 |
| Dec 21 | 4.3 | 37 |
| Jan 22 | 4.3 | 81 |
| Feb 22 | 4.4 | 339 |
| Mar 22 | 2.3 | 3 |
| Apr 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its e...”
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
500 reviews of Now Test. Filter by what matters to you.
Very straight forward, clear instructions quick and easy
Very complicated procedure to send off your test result, not easy to use. Tap and send photo, didn't work you have to take a photo separately before and after and upload them.
quick and easy service. testing easy enough to do and results in a flash
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The test arrived very promptly and the instructions were clear. Still don't know why we had to pay£17 50 for them when they are the same as the NHS free ones.
Simple and straight forward.
Great experience using Now Test for travel to the UK. Test arrived as scheduled and was waiting at the hotel upon our arrival for our Day 2 test. The written instructions in the box and the instructional video were easy to follow. The result verification was very fast and the certificate was quickly sent and usable for re-entry in the EU. Would definitely use again and highly recommend it
Package came before I landed back in the UK very easy to use , got a quick response back for my test.
Easy purchase process. Fast shipping. Steps very easy to follow for uploading photo and results. Confirmation arrived within minutes (this was on a weeknight early evening). I haven't used any other test providers to compare to. I would use NowTest again. Tip: Around the time the test kit arrives you'll receive an email reminding you to scan the QR code on the test to get started. If it's your first time doing this for a trip abroad (and it's a short trip so the kit has arrived before you departed), it's a bit confusing and it seems like you need to do this straight away, but it actually refers to doing the test on your return. Check the kit is inside the mailing bag then put it away until you return. When you return open the kit, log in to NowTest on your phone's browser and scan the code on the test cassette and follow the instructions.
We struggled to get two tests. We had to order separately on different email accounts, so it was very longwinding. When the tests were received the instructions were very misleading.
I took a lateral flow test. I appreciate that now people may be taking a different test (PCR) and maybe they're not going to be offering this LF test anymore, but the comments on the company still stand. The website app seemed a bit laggy. You submit your 'photos' and nothing seems to happen for a while, but I don't know whether the lag was the app or my internet connection. Other than that, I was happy with the test. Competitively priced. The test was delivered very quickly, which if travel plans change can be a huge advantage in the current COVID rules situation. The negative (lateral flow) test result matched a test I did with an NHS test, because it's always a bit worrying that the test result will be wrong. Test result came fairly quickly, which could be important if you need the certificate quickly. Overall, out of the many providers, Now Test seem to be at least as good as any other.
Simple to use with a good video to watch and excellent step by step instructions. Definitely recommend.
Nice and Good
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
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