ONLY Online Shop is a prominent fashion retailer that specializes in providing women’s clothing that reflects the latest trends in the fashion industry. The company’s online platform, available at www.only.com, features a diverse range of apparel, including dresses, jeans, jackets, and accessories, catering to various styles and preferences. ONLY focuses on empowering individuals to express themselves through fashion, offering collections that range from playful and feminine to edgy and rebellious.
The brand is committed to inclusivity, offering clothing in a wide array of sizes, including a dedicated line for plus-size women with the ONLY CARMAKOMA collection. Additionally, ONLY provides stylish options for children, ensuring that fashion is accessible for all ages. With an emphasis on quality and trend-conscious designs, ONLY Online Shop serves a broad audience looking to enhance their wardrobes with contemporary and fashionable pieces.
ONLY Online Shop has a positive customer experience.
Reviewers consistently praise ONLY Online Shop for its fast delivery and high-quality clothing. Many customers highlight the quick shipping, with phrases like "schneller Versand" and "levering was goed," indicating satisfaction with the promptness of their orders.
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The website is noted for being user-friendly, making the shopping experience straightforward and enjoyable. However, some consumers express frustration with the online ordering system, citing issues like a "verbuggtes Bestellsystem" that complicates the process. Despite these complaints, the majority of feedback remains positive, with many stating they are happy with their purchases and the return process. Overall, ONLY Online Shop is well-regarded for its service and product quality, though improvements in the ordering system could enhance the experience further.
1,060 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
1,060
100%
● Low
4.6 / 5 overall
=
1,060 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.6
12-month avg
4.6
All-time
4.6
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 25
4.6
732
Jul 25
4.5
268
Aug 25
4.5
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 439 positive reviews
Customer service4%
18 mentions
Website & app3%
14 mentions
Fast & efficient2%
7 mentions
Delivery1%
6 mentions
“Super Service, sehr schnelle Lieferung und tolle Kleider”
On “Customer service” · Aug 30, 2025
Top complaintsof 47 negative reviews
Customer service4%
2 mentions
“Het bedrijf is niet te benaderen”
On “Customer service” · Jul 3, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
Goede prijs/kwaliteitsverhouding, snelle levering en goede retour afhandeling. M.b.t. jeans en pantalons vind ik Only perfect en heel divers in maten. Voor een wat kleinere persoon als ik is het daarom heel fijn dat je keuze hebt in verschillende lengtes. Tevreden en terugkerende klant.
Die Ware kam schnell an, Kleidung wie beschrieben und auch das Aussehen dieser ist wie abgebildet.
Bin sehr zufrieden.
Rückversand ist leider nicht kostenfrei, aber ich habe auch mehrere Größen zur Anprobe bestellt und finde dies nur fair.
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Einfach mein Lieblings-Online-Shop. Und ich bin baff, ich habe heute Morgen bei Only bestellt. Und morgen wird das Paket schon mit DHL geliefert. Und das ist kein Zufall, das ist jedesmal so. Es ist unglaublich, wie schnell versandt wird. Ich bin absolut begeistert & die Teile sind immer richtig toll. Meine lieblingsmarke!
Hatten zwei gleiche Hosen in s bestellt. Eine Hose war als s ausgezeichnet, aber deutlich größer als die andere. Fehler von Only, aber trotzdem muss ich Rücksendungsbetrag von fast 3 Euro bezahlen. Das ist nicht fair.
Het bedrijf is niet te benaderen. Alleen een chatbot, telefoonnummer klopt niet.
Link die Only geeft bevat een telefoonnummer dat niet bestaat. Chat heel lang geprobeerd maar geen medewerker te krijgen, blijft automatisch antwoord waar je geen steek verder mee komt.
Ik kocht voor heel veel geld broeken, T shirts, jassen, pulls. Ik stuurde begin juni een klachten e-mail met foto's van alle broeken(6) en T-shirts(6). De broeken wollen zodanig op na slechts 2 wasbeurten en alle T-shirts krijgen in het midden gewoon gaatjes. Ook na slechts enkele wasbeurten. Na een tweede e-mail deze week krijg ik nog steeds geen enkele reactie van Only. Telefonisch kan ik ze evenmin bereiken. Contactpunt is dus ook een ramp
ONLY Online Shop is a prominent fashion retailer that specializes in providing women’s clothing that reflects the latest trends in the fashion industry. The company’s online platform, available at www.only.com, features a diverse range of apparel, including dresses, jeans, jackets, and accessories, catering to various styles and preferences. ONLY focuses on empowering individuals to express themselves through fashion, offering collections that range from playful and feminine to edgy and rebellious.
The brand is committed to inclusivity, offering clothing in a wide array of sizes, including a dedicated line for plus-size women with the ONLY CARMAKOMA collection. Additionally, ONLY provides stylish options for children, ensuring that fashion is accessible for all ages. With an emphasis on quality and trend-conscious designs, ONLY Online Shop serves a broad audience looking to enhance their wardrobes with contemporary and fashionable pieces.