pbm Property Management is a premier property management company based in London, specializing in block management services. The company focuses on managing residential properties, ensuring that buildings are well-maintained and that residents enjoy a high quality of life. pbm Property Management emphasizes creating positive living environments by prioritizing customer satisfaction and effective communication. The company leverages technology to enhance its operational processes, aiming to deliver efficient and reliable property management solutions. With a commitment to excellence, pbm Property Management caters to property owners and residents, providing them with professional support and expertise in managing their residential spaces.
pbm Property Management receives mixed reviews from its customers, reflecting both positive and negative experiences. Many reviewers express gratitude for the helpfulness and prompt communication of specific staff members, particularly praising individuals like Olivia and Sabrina for their efficient service.
However, a significant number of complaints highlight serious issues with management, particularly regarding ongoing water supply failures and poor communication during emergencies. Residents at Centrillion Point report prolonged disruptions without updates, leading to frustration and dissatisfaction. Additionally, concerns about the overall management quality and responsiveness are prevalent, with some customers describing their experiences as neglectful.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 302 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.1 | 8 |
| Sep 24 | 1.0 | 12 |
| Oct 24 | 2.7 | 7 |
| Nov 24 | 4.2 | 6 |
| Dec 24 | 3.8 | 4 |
| Jan 25 | 2.4 | 14 |
| Feb 25 | 3.5 | 12 |
| Mar 25 | 3.8 | 20 |
| Apr 25 | 3.7 | 22 |
| May 25 | 4.2 | 11 |
| Jun 25 | 3.9 | 24 |
| Jul 25 | 1.0 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 302 most recent reviews.
“A very quick and efficient service by the team”
“Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 1.7 out of 5 (poor) | 2.2 out of 5 (poor) | +55% | 302 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 |
Bottom line: pbm Property Management is #3 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 1.7).
302 reviews of pbm Property Management. Filter by what matters to you.
I would like to appreciate 'Kieran Ridley' from PBM Property Management for the recent engagement with him. I was in touch with Kieran for our household relocation items delivery into my new flat at Watford, his prompt response and the support was really great. I wish him to continue the same support to any newcomer too. Thanks.
Quick response from the team after raising issues. Thank you in advance and good luck!
Hi was helped by Sabrina who was very diligent in responding to my queries and very helpful.
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Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 41% are 1–2★.
Megan Tingley was really friendly and helpful. My account issues was shorted quickly and efficiently. Thank you, Megan 👍🏼🙂
Sabrina was an excellent assistance in setting up my online portal. I had been unable to do it myself and Sabrina set it all up and got it working perfectly. She was very responsive to my emails and exceptionally helpful.
Lady at PBM looked into problem wobbly paving slabs at my development, obtained a quote got them laid flat and then sent me a photo. Excellent service. They always respond and I have been in touch with them a few times. I would recommend them as friendly and efficient and above all responsive !!!
As a specialist contractor, we found pbm patient, professional and a pleasure to work for. Plus there were technical and contractual matters to deal with (it was cladding replacement at high level) but it was all dealt with smoothly and efficiently. Therefore a successful job
I am a property lawyer and requested information from PBM regarding a conveyancing transaction. Sunny came back to me within minutes! Most impressive :)
A very supportive, helpful and friendly service. The main door to the building where I live was slamming so loudly when people were coming and going. I told my complaint to PBM and they sent out a repair man the very same day to install a mechanism that slowed the door. This helped me massively and I could get a good nights sleep again. Thank you PBM Property Management!
Alex provides excellent service, very happy to help, takes time to listen and has a lot of patience, communication is everything as a sub contractor you can't ask for more, thank you!
" Alex has been amazing I always deal with her, she is so understanding and an asset to pbm. I think if it wasn't for her i would of sold my flat by now as i cant deal with the stress. Also Vincent he has been so good to deal with he has really helped with”
Everyone I have spoken to on the phone has been incredibly gracious, efficient and well informed.”
Called with a problem, was listened too genuinely which was a surprise as many people these days don't want to know or always have an answer with an excuse. My mom is 90 soon so I always sort her issues out and she was very pleased with the outcome.
pbm Property Management is a premier property management company based in London, specializing in block management services. The company focuses on managing residential properties, ensuring that buildings are well-maintained and that residents enjoy a high quality of life. pbm Property Management emphasizes creating positive living environments by prioritizing customer satisfaction and effective communication. The company leverages technology to enhance its operational processes, aiming to deliver efficient and reliable property management solutions. With a commitment to excellence, pbm Property Management caters to property owners and residents, providing them with professional support and expertise in managing their residential spaces.
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