Penta IT Services is a technology service provider that offers information technology solutions to businesses and organizations. The company likely provides services such as IT support, system maintenance, network management, and technology consulting to help clients optimize their digital infrastructure and operations.
Penta IT Services receives mixed feedback from customers, highlighting both strengths and weaknesses. Many reviewers appreciate the quick response times and personal contact with staff, noting that the service is generally user-friendly and efficient.
Positive experiences include prompt delivery of laptop batteries and effective repairs, with some customers describing the staff as humble and helpful. However, significant complaints arise regarding the quality of repairs, particularly with laptops. Several customers express dissatisfaction with the service, citing issues like receiving incorrect parts and laptops being returned without an operating system. While some find the rates reasonable, others feel the pricing is on the higher side for the quality received. Overall, Penta IT Services shows potential but has notable areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 10 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
“Direct and personal contact via phone with account manager Steven, and generally also quick response with Penta suppo...”
“We ordered for inspiron 3521 hinge covers”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tech Support.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 33 out of 100 | 3.3 out of 5 (fair) | — | 10 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Penta IT Services is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 3.3).
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Quick answers to the questions people ask most.
Penta IT Services provides comprehensive IT solutions including network management, cybersecurity, cloud services, data backup and recovery, and technical support. We also offer IT consulting, system integration, and managed IT services for businesses of all sizes.
Our standard business hours are Monday through Friday, 8:00 AM to 6:00 PM. We also provide 24/7 emergency support for critical IT issues and offer after-hours maintenance services by appointment.
You can reach us by phone, email, or through our website contact form. We typically respond to inquiries within 2-4 business hours during regular operating hours.
Yes, we offer both on-site and remote IT support services. Our technicians can visit your location for hardware installations, network setup, and complex troubleshooting that requires physical presence.
We serve small to medium-sized businesses across various industries including healthcare, finance, retail, and professional services. Our solutions are scalable and customized to meet each organization's specific IT needs.
Yes, we provide comprehensive cybersecurity solutions including firewall management, antivirus protection, security audits, and employee training. We also offer incident response and data breach prevention services.
For managed service clients, we guarantee a response within 1 hour for critical issues and 4 hours for standard requests during business hours. Emergency support is available 24/7 with faster response times for urgent situations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 30% are 1–2★.
Yes, we specialize in cloud migration and can help transition your business systems to cloud platforms like Microsoft Azure, AWS, or Google Cloud. We handle planning, migration, and ongoing cloud management services.
We offer flexible pricing models including monthly managed service agreements, project-based pricing, and hourly support rates. Payment terms are typically net 30 days, and we provide detailed invoicing for all services rendered.
Penta IT Services is a technology service provider that offers information technology solutions to businesses and organizations. The company likely provides services such as IT support, system maintenance, network management, and technology consulting to help clients optimize their digital infrastructure and operations.
This profile hasn't been claimed by the business owner.
