Repair done well but follow up could have been better!
I have used Penta IT Services once before and this was my 2nd time. Overall I am satisfied with the work performed (so far the problem seems to have been solved and hopefully wont recur in the near future). The follow up and status updates need improvement. The company number is often out of network and not reachable. Even the status of repair work was not communicated clearly. This aspect surely needs improvement. Maybe they can have a dedicated person to give updates and a certain time for delivery. The delivery slot is often missed and this results in unnecessary waiting. Also, the engineer puts a small signature on some parts of the laptop. They may use it for their internal purpose but before delivering it to the customer the signatures on the laptop must be removed and the piece returned in the same condition. Apart from the follow up, I am satisfied overall with the repair work done and will use their services again if required.
