
Phillip McCallen Motorcycles is a prominent motorcycle dealership located in Northern Ireland, specializing in the sales of new and used motorcycles from renowned brands such as Triumph, Kawasaki, and KTM. The company offers a comprehensive selection of motorcycles, catering to a diverse clientele that includes both novice riders and experienced enthusiasts. In addition to motorcycle sales, Phillip McCallen Motorcycles provides a range of motorcycle clothing and accessories, ensuring that customers have access to essential gear for their riding needs. With a focus on customer satisfaction, the dealership also offers financing options and competitive rates, making it easier for customers to purchase their desired motorcycle. The company promotes free delivery on online orders over £100, enhancing the convenience for buyers. Through its user-friendly website, customers can explore the latest motorcycle models, special offers, and essential riding gear, making Phillip McCallen Motorcycles a go-to destination for motorcycle enthusiasts in the region.
Phillip McCallen Motorcycles receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of the bikes and commend the knowledgeable staff for their helpfulness, particularly in servicing and advice for first-time buyers, the majority highlight severe issues with customer service and aftersales support.
Many people report a lack of communication once the sale is completed, with complaints about delays in service bookings and unfulfilled promises. Customers also mention feeling misled, with accusations of dishonesty from staff regarding repairs and service needs. Overall, despite a few positive experiences, the overwhelming sentiment reflects frustration and disappointment, leading to a negative overall impression of the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 12 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“Up date: I have been in contact with Philip him self and he been very helpful and has rectified my issue”
“Great contact when wanting to sell you somthing but once they have your money the aftersales support and communicatio...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | — | 12 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,000 |
Bottom line: Phillip McCallen Motorcycles is #4 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 2.2).
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 67% are 1–2★.
Phillip McCallen Motorcycles is a prominent motorcycle dealership located in Northern Ireland, specializing in the sales of new and used motorcycles from renowned brands such as Triumph, Kawasaki, and KTM. The company offers a comprehensive selection of motorcycles, catering to a diverse clientele that includes both novice riders and experienced enthusiasts. In addition to motorcycle sales, Phillip McCallen Motorcycles provides a range of motorcycle clothing and accessories, ensuring that customers have access to essential gear for their riding needs. With a focus on customer satisfaction, the dealership also offers financing options and competitive rates, making it easier for customers to purchase their desired motorcycle. The company promotes free delivery on online orders over £100, enhancing the convenience for buyers. Through its user-friendly website, customers can explore the latest motorcycle models, special offers, and essential riding gear, making Phillip McCallen Motorcycles a go-to destination for motorcycle enthusiasts in the region.
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