Phoenix Way Car Dealership Ltd is a used car dealership located in Egham, Surrey, specializing in a wide selection of pre-owned vehicles. The company caters to a diverse clientele, including first-time car buyers and families seeking reliable transportation options. With a commitment to customer satisfaction, Phoenix Way offers a variety of makes and models, ensuring that customers can find a vehicle that meets their needs. In addition to its extensive inventory, Phoenix Way Car Dealership Ltd provides financing solutions through partnerships with trusted lenders, simplifying the purchasing process for customers. The dealership encourages potential buyers to explore their stock online or visit the showroom for a test drive. By focusing on quality service and a transparent buying experience, Phoenix Way aims to support customers throughout their car-buying journey.
Reviewers express a mix of satisfaction and frustration with Phoenix Way Car Dealership Limited. Many customers highlight the excellent service, with several praising the staff for their helpfulness during the car buying process.
Positive sentiments include happiness with recent purchases, with some stating they felt the company was honest and reliable. However, a significant number of reviews caution potential buyers to avoid the dealership, citing serious issues such as misleading information and poor customer service. Complaints about vehicle faults and a lack of accountability from the dealership are prevalent, with some customers feeling scammed. Overall, while many are pleased with their purchases, the negative experiences shared by others suggest caution for prospective buyers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 57 | 100% | +1.7 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 2.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 4 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 57 most recent reviews.
“Great service by Everyone at the…”
“Bad customer service after sales”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | — | 57 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,000 |
Bottom line: PHOENIX WAY CAR DEALERSHIP LIMITED is #4 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 3.8).
57 reviews of PHOENIX WAY CAR DEALERSHIP LIMITED. Filter by what matters to you.
Quick answers to the questions people ask most.
Yes, PHOENIX WAY CAR DEALERSHIP LIMITED has numerous verified reviews with an overall positive rating, indicating a mix of satisfied customers and some concerns. Real customer experiences highlight both excellent service and some issues, so it’s important to consider various reviews.
While some reviews raise concerns about customer service and after-sales support, the majority of feedback comes from verified customers who have had positive experiences. It is advisable to review customer feedback patterns to gauge safety.
PHOENIX WAY CAR DEALERSHIP LIMITED offers a variety of vehicles, including popular models like Honda, Audi, and Toyota. Many customers have reported satisfaction with their purchases from this dealership.
The dealership accepts various payment methods, including cash and financing options. Customers should inquire directly for specific details regarding financing availability.
You can contact PHOENIX WAY CAR DEALERSHIP LIMITED through their website or by phone. However, be aware that some customers have reported issues with after-sales customer service.
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 37% are 1–2★.
Phoenix Way Car Dealership Ltd is a used car dealership located in Egham, Surrey, specializing in a wide selection of pre-owned vehicles. The company caters to a diverse clientele, including first-time car buyers and families seeking reliable transportation options. With a commitment to customer satisfaction, Phoenix Way offers a variety of makes and models, ensuring that customers can find a vehicle that meets their needs. In addition to its extensive inventory, Phoenix Way Car Dealership Ltd provides financing solutions through partnerships with trusted lenders, simplifying the purchasing process for customers. The dealership encourages potential buyers to explore their stock online or visit the showroom for a test drive. By focusing on quality service and a transparent buying experience, Phoenix Way aims to support customers throughout their car-buying journey.
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