PlantingTree™ Online Garden Center is a family-owned and operated business specializing in the sale of a wide variety of plants and trees through its online platform. The company offers an extensive selection, including mature trees, shrubs, and flowering plants, catering to customers looking to enhance their home and garden spaces. With a focus on convenience, PlantingTree provides fast delivery options, allowing customers to have their chosen plants shipped directly to their homes. The company targets garden enthusiasts, homeowners, and landscapers seeking quality plants for both aesthetic and functional purposes. PlantingTree also offers gardening resources and tips to support customers in their planting endeavors, making it a comprehensive destination for all gardening needs. By prioritizing customer satisfaction and a diverse product range, PlantingTree aims to meet the demands of today's home and garden market.
PlantingTree™ Online Garden Center receives mixed feedback from customers, reflecting both positive experiences and significant frustrations. Many consumers appreciate the quality of the plants and trees, noting that they arrive in good condition and that the customer service is responsive and helpful when questions arise.
However, a substantial number of reviewers express dissatisfaction with the condition of the trees upon arrival, reporting issues such as bent trunks, root-bound plants, and even diseased specimens. Complaints about poor customer service are prevalent, with customers feeling misled regarding warranties and replacements. Additionally, some people mention delays in shipping and receiving incorrect plant varieties.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I changed my review because despite their restrictive refund/ return policy, they are flexible and do seem to focus o...”
“Took required photos to send to customer service for a replacement tree”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.6 out of 5 (good) | — | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: PlantingTree™ Online Garden Center is #5 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 3.2).
60 reviews of PlantingTree™ Online Garden Center. Filter by what matters to you.
This is a fantastic place to purchase your plant needs from. I have purchased multiple times and the integrity and availability of someone to talk to when I have questions is SPOT ON. I highly recommend them. Have never not been pleased with my order and will continue to purchase all my plants and trees from The Planting Tree!
good guide and i will have a try with my lemon tree
Received my first order of spruce trees. So impressed with quality of the product. Trees were securely packaged and appeared to be very healthy upon opening the box. Trees from nurseries are super expensive where I live. I’m glad I had this affordable option. Thanks again!
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 35% are 1–2★.
Thank you planting tree I have been a customer for about 2 years all plants are healthy and my Rees are beautiful strong and tall. Customer services are amazing they are there to help. I will continue to purchase and recommend to friends 🌸🌸🌸🌸🌸🌸🌸
I spent days searching at local garden centers for the plant material that I was looking for, but I was never happy with the selection or the prices. Then I stumbled upon my friends at Planting Tree! The selection and prices were only overshadowed by the tremendous staff! The staff is willing to take the time to talk with you about what you are working on and then to give ideas and suggestions. You feel like you are speaking with a knowledgeable & caring individual that is giving you genuine input. Their variety of plants is tremendous too!!
I ordered a Chinese Wisteria tree recently that is 3-4 feet tall. The tree arrived quite quickly and it was in good shape when it arrived. Unfortunately, I don't know much about planting trees, so I reached out and asked a question. This is where I feel like PlantingTree is better than other online retailers. They responded to my question quickly, looked up my order so they could tailor their response to my specific order, and were kind and professional the whole time. It's easy to sell things online but providing good customer service takes heart. These folks have it! I highly recommend PlantingTree!
Ordered on Monday and received the plants on Thursday. Superb customer service. The plants are beautiful and healthy. I will be putting them in the ground this weekend. Thank you Lisa!
Great customer service! The team is responsive and was very helpful during the delivery process and even with the ongoing care of the Meyer lemon tree I ordered. The tree was much taller than I expected (I ordered the 3-4ft tall and what arrived was well over 5 ft!). It’s blooming and we are excited for first fruit!
Awesome company. I have gotten many quality plants and trees and when I had one issue, their customer service can’t be beat. Immediate help from them and when the issue couldn’t be fixed, they replaced the plant. I definitely recommend and will continue to purchase from them in the future.
Fantastic quality, fast shipping. I was leary to order online, but the Royal Purple Smoke Tree 3 Gallon and the Bloodgood Japanese Maple 4-5 Feet were in pristine condition and had been packaged extremely well! A few reviews mentioned "pricy," but I don't think so. This business and its products rate 5-star value! My new favorite green house!! Thank You!
Tree cheers for Planting Tree! Plants arrived a couple of days after ordering, were healthy and full. Would definitely recommend.
I am on order to receive one of your products as an appreciation gift from one of our counterparties. I received an email notice from Planting Tree re: its delivery. Customer Information on the email had my address as the Billing Address. I simply wanted to confirm that I was not going to be billed for the item. Eileen S and Melissa J responded to my email expeditiously. I only wish Sprint and Cox Cable would be one-tenth as efficient as these two!
I received the incorrect order and when I contacted the company, Melissa did an exceptional job making it right. I received the correct order very fast! I am satisfied with the service and would order from PlantingTree again.
This was my first order with planting tree and I was very dissatisfied when I received the shipment. I reached out to describe my experience by email and worked with Hillary – who was fantastic. She reviewed my pictures and took quick action to replace my 3 gallon azalea bush. I received the new one and it is beautiful !! - exactly as expected. Great experience overall.
PlantingTree has now filled out our new front yard with their plants - almost 50 plants in total, so far. Every single plant has been of very high quality and expertly packaged and shipped. Their prices are competitive with local nurseries - and we can get exactly the plant we want from PlantingTree's extensive selection. I highly recommend them! Now on to the backyard...
I have been ordering plants from The Planting Tree for 3 years. Their plants are absolutely; The Best, plants I have ever bought anywhere in 40 years. I dont have a green thumb at all, however; I bought 2 rose trees last year, a Bloomerang Lilac Shrub, 2 Alberta Spruce, all came extremely healthy, and are just beautiful. This year I bought 2 Hydrangeas, again, arrived ready to plant, and with a lot of buds, ready to bloom. The Planting Tree is the only place I will purchase plants from, The Best!
I am super pleased with the PlantingTree company. I ordered an apple tree, 6 blueberries, flowers, and planting mix. Everything was so healthy and well-grown and pretty. The apple tree was a real beauty. The tree was healthy, in great shape and all with green leaves. The Toro and Bluecrop blueberry bushes were in 3 gallon pots and all had blooms and blueberries. The items were also very carefully packaged and arrived quickly. I am also extremely pleased with the customer service. I got quick responses to my inquiries and all were so cordial and helpful. Shipping was fast as well. This is the best nursery I have purchased plants from! Thank you so much to the entire team!
Planting tree on line shopping and ordering was an easy process.Plants all arrived in excellent condition.We did have some issues with shipping company not all plants arrived at the same time but planting tree customer service went above and beyond to insure all my order made it to me.
Excellent customer service! I received a different plant from what I ordered and PlantingTree fixed the mistake right away. Couldn't ask for a better online plant shopping experience! I will definitely be a repeat customer. Thank you PlantingTree!
Missy was absolutely fantastic. I asked for my order ship date to change and it was confirmed to change. The order ended up shipping. I spoke to Missy over email and she was so attentive and apologetic for the issue. She contacted FedEx to have the order returned and submitted a new order for me to ship out 5/17. Missy's follow through and service was really reassuring. Best customer service I have received in a long time and I am a first time customer of Planting Tree. I am a customer service supervisor and appreciate an exceptional experience very much. Thank you!
PlantingTree™ Online Garden Center is a family-owned and operated business specializing in the sale of a wide variety of plants and trees through its online platform. The company offers an extensive selection, including mature trees, shrubs, and flowering plants, catering to customers looking to enhance their home and garden spaces. With a focus on convenience, PlantingTree provides fast delivery options, allowing customers to have their chosen plants shipped directly to their homes. The company targets garden enthusiasts, homeowners, and landscapers seeking quality plants for both aesthetic and functional purposes. PlantingTree also offers gardening resources and tips to support customers in their planting endeavors, making it a comprehensive destination for all gardening needs. By prioritizing customer satisfaction and a diverse product range, PlantingTree aims to meet the demands of today's home and garden market.
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