I very good services
I very good services

Zoomo is a company that specializes in providing high-quality electric bikes, offering a range of services including rentals, purchases, and aftersales support. With a focus on flexibility, Zoomo caters to customers in various regions including Australia, the United States, the United Kingdom, France, and Spain. The company aims to meet the needs of urban commuters and recreational users looking for efficient and sustainable transportation options. By offering a diverse selection of electric bikes, Zoomo enables customers to choose the best fit for their lifestyle, whether they are looking to rent an e-bike for short-term use or purchase one for long-term commuting. The company's aftersales service ensures that customers receive ongoing support, enhancing the overall user experience and satisfaction.
Reviewers express a mix of experiences with Zoomo, highlighting both commendable service and significant frustrations. Many customers praise the staff, particularly at the Bethnal Green location, for being responsive and helpful, with specific mentions of individuals like Giovanni who provide excellent support.
The quality of the bikes also receives positive remarks, with some users noting their reliability for delivery work. However, a substantial number of complaints revolve around issues such as misleading fees, poor customer service, and technical problems with the app. Customers report feeling misled about charges and express dissatisfaction with the company's handling of maintenance and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 374 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 21 |
| Sep 24 | 3.8 | 10 |
| Oct 24 | 3.7 | 10 |
| Nov 24 | 3.6 | 10 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 2.7 | 7 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 4.2 | 10 |
| May 25 | 2.8 | 13 |
| Jun 25 | 4.0 | 8 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“Good service, staff responsive and helpful”
“Their customer support is slow, careless, and disrespectful, and their staff show no urgency or responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 1.8 out of 5 (poor) | 3.0 out of 5 (fair) | −19% | 374 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Zoomo is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 1.8).
374 reviews of Zoomo. Filter by what matters to you.
I very good services
The customer service who work online is perfect 🔥
The bike I rented always had issues switching modes and turning lights on/off, then I had issues with the battery (and thus the bike) turning off randomly and they tried to blame me saying I was charging the battery for too long (which is not true. I never charged it for longer than what they told me to charge it for). Eventually I got tired of the persisting issues so I bought a different bike somewhere else and went to return this one. At the time of return I was blamed for breaking the battery which has a minor crack on the top end plastic bit, but they can’t prove the crack wasn’t there when they gave it to me the first time, or that they didn’t break it when they had it for a whole day for a service. They took photos of the bike before giving it to me, but conveniently they don't have photos of the battery condition. Their only "proof" that they gave it to me in perfect condition was: "It's a big no no for us to give a broken battery to someone, so it couldn't have been us". They say that the crack is not wear and tear either, that it could have only happened if someone dropped the battery, but i didn't drop it for sure, they can't prove they didn't, and I was charged $100 for battery repair costs. Ridiculous. The bikes for rent are wasted, noisy, and then you have to deal with all the nonsense, so if you can, just get your own bike or rent somewhere else.
Quick answers to the questions people ask most.
Yes, Zoomo is a legitimate company with numerous verified reviews. However, customer experiences vary, with some praising great service while others express frustration over extra charges and app malfunctions.
No, Zoomo is not a scam. While there are negative reviews highlighting issues with customer service and unexpected fees, many users report positive experiences, indicating that their services are generally safe to use.
Zoomo specializes in renting e-mopeds and bikes, primarily for delivery services like Uber Eats and Deliveroo. Customers have noted the variety of vehicles available for rent.
Zoomo typically accepts various payment methods including credit/debit cards. Customers have mentioned issues with unexpected charges, so it's advisable to clarify fees before renting.
Zoomo offers customer support through their app and in-store assistance. Reviews indicate mixed experiences, with some customers receiving prompt help while others faced long wait times for issue resolution.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
Very nice experience and so lovely employer's especially diana
One of there staff named Diana is really supportive and friendly.
Zoomo is a scam, don’t rent any bike or you gonna be regretting
Avoid at all cost! Use other alternatives like port e-bikes! They are much better in literally every way. 1) Extremely predatory behavior: The company lives on overcharge their customers. I got a bad bike (that I didn't use, they can see it in their GPS) that I had to change but they never gave me extra days for tolerating the bad bike and charged me. Every time I have been to both of their London location, they are always hustling some or the guy. 2) Horrible customer service: When I left with my bike (I got it when the shop was about to close), the bike stopped working while I was riding it and the customer support was completely unresponsive. Its the same with their physical location. Their staff doesn't care about customer service (probably because they are understaffed). 3) False advertising: They advertise one price and give another when you go at the location because there are hidden cost. They never have extra battery or rear box. 4) Terrible bikes: Their bikes can be hit or miss, its up to luck. Some or the other problem will occur with their bikes if you aren't lucky enough because they don't care. 5) Punish them for scams: If you faced similar problem, you can take them to small claims court.
One of staff member Diwya is very humble and doing very well all about services♥️ Really appreciate Mam💐
Gio made an amazing work !
It was a very nice experience. Giovani helped me to gain knowledge about the bycycle and helped me alot
Amazing service on my first bike rental, also had some technical issues with the bike some times but these issues were solved perfectly by the staff. They also heard everything I had issues with and understood my struggle after the servicing the battery issue was solved but another issue popped up with the gps of e bike. The gps was also replaced while servicing the bike. Another issue of the application was smoothly communicated with the support staff from the application, after some days that problem was also resolved. I genuinely like their after service feedback process, in which Richard ensured that the problem was resolved fully. Thankyou Richard Cheers
My friend bought a cycle and he told to company that battery is not good working the company told it’s ok if the problem remain same come next week but unfortunately in between these the battery exploded and our apartment completely distroyed.
My friend have a very disappointing and concerning experience with Zoomo-E-Bike. On 21-01-2025, the battery of the e-bike blasted unexpectedly. Thankfully, no one was hurt, but this kind of incident raises serious safety concerns. The quality and safety of the product seem not up to the mark, and I strongly urge the company to take responsibility and address such hazardous issues seriously. Based on my experience, I would not recommend Zoomo E-Bike until they improve their product safety and reliability.
Meine Mieter hatten ein Leihfahrrad und Leihakku von Zoomo. Bei der regelmässigen Wartung wurde eine Fehler der Batterie festgestellt und trotz Nachfrage der Kunden nicht ausgetauscht. 6 Tage später ist der Akku explodiert, 2 Wohnungen komplett ausgebrannt. Viele Mieter Wohnungslos, Sachschaden ca 300.000€. Zoomo schweigt, bietet weder Vermieter noch den Kunden irgendeine Hilfe in irgendeiner Form an. Unfassbar. Wie kann sich eine weltweit tätige Firma so aus der Verantwortung stehlen? Geld von von Kunden abkassieren, aber wenn das Material einen Schaden anrichtet und Menschenleben gefährdet, schaut man einfach weh und tut so als hätte man damit nichts zu tun. Do better ZOOMO!
Amazing experience with Kleng. She is the only one who can understand and managing according to situation. I’m really appreciate you on your quick response and wonderful help you’ve provided me. But one more thing, the order team doesn’t looks responsible as I’ve faced issue and no one responsed for 2 weeks but only kleng who help me out and solve my issue within a day. Thank you
Muy mal, escpeculadores. Te responsabilizan de qualquier cosa que le pase a la bicicleta, tienes que contratar tu un seguro por si roban y esto tendría que recaer en ellos. Sino pagas tu un dineral. La bicicleta daba fallos de batería des de el principio y no la cambiaron. Un servicio malísimo y caro. NO CONTRATEN NUNCA.
Zoomo is a company that specializes in providing high-quality electric bikes, offering a range of services including rentals, purchases, and aftersales support. With a focus on flexibility, Zoomo caters to customers in various regions including Australia, the United States, the United Kingdom, France, and Spain. The company aims to meet the needs of urban commuters and recreational users looking for efficient and sustainable transportation options. By offering a diverse selection of electric bikes, Zoomo enables customers to choose the best fit for their lifestyle, whether they are looking to rent an e-bike for short-term use or purchase one for long-term commuting. The company's aftersales service ensures that customers receive ongoing support, enhancing the overall user experience and satisfaction.
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