Rightmove is the UK's leading property website, specializing in facilitating the buying, selling, and renting of residential and commercial properties. The platform offers a comprehensive range of listings, enabling users to search for homes, new builds, and investment opportunities across the country. Rightmove also provides tools for property valuation, allowing homeowners to assess the market value of their properties. Targeting both individual consumers and real estate professionals, Rightmove serves a diverse audience that includes homebuyers, renters, landlords, and estate agents. The website features resources such as property news, guides on energy efficiency, and insights into housing trends, aimed at enhancing the user experience. With its extensive database and user-friendly interface, Rightmove aims to simplify the property search process for its customers.
Rightmove receives a mixed response from users, with many praising its customer service and user-friendly website. Reviewers highlight the helpfulness of staff, noting quick resolutions to issues and great support, which enhances the overall experience.
The platform's flexibility in property searches and recent updates to filters are also appreciated, making it a go-to for many consumers. However, significant complaints arise regarding the site's reliability, with users reporting outdated listings and login issues. Some express frustration over the website's recent redesign, describing it as slow and less effective than before. Overall, while Rightmove excels in customer service and usability, it faces criticism for technical shortcomings and outdated property information. The sentiment leans slightly positive, but concerns about functionality remain prevalent.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 14 |
| Sep 24 | 3.3 | 17 |
| Oct 24 | 4.2 | 11 |
| Nov 24 | 3.6 | 16 |
| Dec 24 | 3.7 | 7 |
| Jan 25 | 3.0 | 9 |
| Feb 25 | 3.3 | 21 |
| Mar 25 | 3.5 | 17 |
| Apr 25 | 3.3 | 10 |
| May 25 | 3.6 | 9 |
| Jun 25 | 3.7 | 12 |
| Jul 25 | 2.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great customer service, you couldn't ask for better”
“Instead, the customer has to spend hours wading through nonsense, misrepresentation and evasiveness in order to ident...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 2.5 out of 5 (poor) | 2.0 out of 5 (poor) | −3% | 1,000 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 2.0 out of 5 (poor) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 |
Bottom line: Rightmove is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.0).
500 reviews of Rightmove. Filter by what matters to you.
Over a year ago
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their s... See more
Over a year ago
Great customer service, you couldn't ask for better.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 34% are 1–2★.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
I discovered yesterday that my home, that I purchased in 2018, shows that it was listed again in January 2022 - which it most certainly was not! Having contacted Rightmove to find out how this happened, I was told that this happens when the listing is archived; yet other people I know, who bought properties years before I purchased mine, still show the actual date of the listing before they purchased it! Why would it not state, 'Date of archiving' rather than 'Property last listed January 2022' - and if it was archived, how come all the marketing information including photos is still there...? I have now got to provide private information about the house sale to Rightmove, including the Title, correspondence with my solicitor and also my ID. I find it outrageous that I have to provide this information to a company that I actually have no dealings with, but who have made an error and are trying to blame it on their 'archive' system as if this a normal thing to happen. Why only my property would be given the wrong information about the last time it was listed, and nobody else appears to have this problem, is anyone's guess. A property showing that it was listed but no sale made, can give negative impact to a prospective purchaser, should I ever actually want to move. Edited to add: No apology or explanation as to how this came about. I was worried that some scammer was trying to sell my property - as you read about such things nowadays - and paid £7 to obtain an up to date copy of the Register to put my mind at ease. The response below is unacceptable. How did this happen? And why?
The ease of building various searches on multiple criteria
I called in as an agent with a couple of issues and Jamie Birley was able to sort everything out within 15 minutes. Even opting to call me back when the problem was solved rather than keeping me waiting on hold.
Great website and app. Easy to use and has always been my go to when searching for property.
Amazing app, amazing website, amazing cutomer support. This would normally be a pay-to-use app. Really really good, it has so many features, even some I discovered 2 weeks after starting to use it. Nothing can beat them at this moment.
I've seen updates on the filters that are great, I can now filter out auction properties, and I can choose whether I want to get freehold or leasehold results.
I have been a Rightmove member from the very beginning, but find that I can not login anymore, in either Chrome or Safari. On Safari, clicking Login does not open the login page. On Chrome, I get in a RIDICULOUS security loop of choosing 3 cartoon pictures to match the question from Rightmove. I complete this game to get the chance to enter my password, I enter my password, then get taken to another 3 question / match game, where I am successful, only to be asked to enter my passord AGAIN!!!! And so the loop continues. After nearly ONE HOUR of trying, I have decidede that RightIdiots no longer want my busuness, so I have just signed up to Zoopla. Advice to Rightmove - fire the idiots you employed in security, THEY ARE LOSING YOU BUSINESS FROM LOYAL CUSTOMERS....
I flagged up an issue with the filtering system - the site was unable to distinguish between property type when searching through sold property prices. The team replied that this was a previously unknown fault and it appeared to be with Scottish properties only due to the different data held by the land registries across the UK. The fault has now been fixed and it will make assessing the property market a lot easier when buying property in Scotland. Thank you!
New website is horrible, slow cranky, used to be so much better , what happened ?
very nice indeed
Had a great experience with Maddie at Rightmove. She was extremely pleasant and professional and helped me to resolve my issue with minimum fuss.
MINUS 10000, WEBSITE GENERATES CRAP EVERY VISIT !!!!! ALL THEY HAVE DONE SINCE REVAMP IS KILL IT ? GET YOUR TECH GUYS TO LOOK AT ZOOPLA TO SEE HOW A GOOD SITE WORKS
Megan you were always so helpful, polite and professional nothing was too much trouble. Thank you so much
Your Move Darlington Both my husband and I were introduced to Hannah and David, at our home to evaluate our house for selling, they were very professional. We were then passed into the save hands of Sharon, she has kept us updated, answered our questions. She was efficient and skilful. Thank you Sharon Your Move Darlington, a great team Chloe Tadros
Rightmove is the UK's leading property website, specializing in facilitating the buying, selling, and renting of residential and commercial properties. The platform offers a comprehensive range of listings, enabling users to search for homes, new builds, and investment opportunities across the country. Rightmove also provides tools for property valuation, allowing homeowners to assess the market value of their properties. Targeting both individual consumers and real estate professionals, Rightmove serves a diverse audience that includes homebuyers, renters, landlords, and estate agents. The website features resources such as property news, guides on energy efficiency, and insights into housing trends, aimed at enhancing the user experience. With its extensive database and user-friendly interface, Rightmove aims to simplify the property search process for its customers.
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