RoadRunner Auto Transport is a nationwide provider of vehicle shipping services, specializing in door-to-door auto transport. With over 30 years of experience in the industry, the company caters to both individual customers and businesses, ensuring that vehicles are transported safely and efficiently across the United States. RoadRunner Auto Transport has built a reputation for reliability, moving thousands of vehicles each month while prioritizing customer service and care throughout the shipping process. The company offers a range of auto transport solutions, making it suitable for anyone needing to relocate a vehicle, whether for personal or commercial reasons. Customers can rely on RoadRunner Auto Transport for timely and safe deliveries, with a dedicated team of shipping professionals available to assist with inquiries and logistics. The focus on customer satisfaction and dependable service positions RoadRunner Auto Transport as a trusted choice in the auto transport industry.
RoadRunner Auto Transport receives overwhelmingly positive feedback, with many reviewers praising the company's excellent service and timely delivery. Customers frequently highlight the professionalism and politeness of the staff, noting that drivers are courteous and provide consistent updates throughout the transport process.
The efficiency of the service is also a common theme, with several people mentioning that their vehicles were picked up and delivered ahead of schedule. However, some reviews point out communication issues with drivers, particularly regarding language barriers, which made it difficult for a few customers to get timely information. Additionally, there are complaints about rude interactions with customer service representatives, which detracted from the overall experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 105 |
| Sep 24 | 4.8 | 77 |
| Oct 24 | 4.9 | 109 |
| Nov 24 | 4.8 | 81 |
| Dec 24 | 4.9 | 48 |
| Jan 25 | 4.4 | 46 |
| Feb 25 | 5.0 | 39 |
| Mar 25 | 4.9 | 63 |
| Apr 25 | 4.8 | 62 |
| May 25 | 4.6 | 65 |
| Jun 25 | 4.7 | 67 |
| Jul 25 | 4.9 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Andy was the best, he gave me accurate instruction of where to meet at pick up and delivery”
“god awful everything negative you read online about their service is entirely true”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | −1% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: RoadRunner Auto Transport is #1 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 4.1).
500 reviews of RoadRunner Auto Transport. Filter by what matters to you.
Over a year ago
I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. Every person we dealt with was professional and polite.
Over a year ago
Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone to communicate and understand when vehicle would get there
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Andy was the best, he gave me accurate instruction of where to meet at pick up and delivery. They were both close to where I live. And he gave me accurate timeframe for both pick up and delivery. The cost was very competitive as well. Very satisfied.
I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. Every person we dealt with was professional and polite.
Dependable, quick delivery.
Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone to communicate and understand when vehicle would get there
Delivery was fast!
The company provided excellent service, and everything went smoothly. I have transported many cars, but this process was the best. I made one payment and didn't have to pay the driver the remaining balance upon delivery. However, I did find it strange when the driver asked for a tip when we received the car.
My driver was fantastic! He kept me updated, etc. Very nice guy. I think his name is Harry?
Pickup was on time, delivery was ahead of schedule, pricing was consistent with estimate and everything went very smoothly!
Picked up a day early and delivered a day early; would like to have been able to see "tracking progress" on the map as vehicle progressed, as opposed to just a message saying this was the most current info with no location progress. But Driver was very courteous and professional. Satisfied completely
Everything was on time
Even as we were in the talking stage the reps were very rude and condescending, talking to me like I was a child or their pet , blantant disrespect. Really bad experience! I wouldn't recommend this company
The whole process was affordable, easy, and efficient from beginning to end!
The driver and the team works extremely considerate with constantly updating me on the whereabouts of the car and giving me information in a timely fashion. Can’t ask for more than that. Thank you. The car was delivered safe and sound.
My experience was excellent. Great job 👍🏻thank you!
All good Excellent driver very pleasant
Drivers were on time and courteous. Car arrived on time or early.
These guys worked around my schedule. The car arrived in a couple of days. Friendly, fast, and efficient. I would definitely recommend.
Roadrunner did a great job moving my truck for me. They were timely and communicative. The dispatcher and driver were friendly and kept me updated. The only thing to keep in mind is that the initial price quote is an estimate. In my case, the estimate was about $300 less than the final price. I would use Roadrunner again
They were on time and easy to deal with and polite.
RoadRunner Auto Transport is a nationwide provider of vehicle shipping services, specializing in door-to-door auto transport. With over 30 years of experience in the industry, the company caters to both individual customers and businesses, ensuring that vehicles are transported safely and efficiently across the United States. RoadRunner Auto Transport has built a reputation for reliability, moving thousands of vehicles each month while prioritizing customer service and care throughout the shipping process. The company offers a range of auto transport solutions, making it suitable for anyone needing to relocate a vehicle, whether for personal or commercial reasons. Customers can rely on RoadRunner Auto Transport for timely and safe deliveries, with a dedicated team of shipping professionals available to assist with inquiries and logistics. The focus on customer satisfaction and dependable service positions RoadRunner Auto Transport as a trusted choice in the auto transport industry.
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