I've tried
I've tried, messaging twice, emailing twice and contacting them on Facebook, I have had no response!

Scrap Car Network is a UK-based service specializing in the collection and recycling of scrap vehicles. The company offers customers an efficient way to dispose of their cars by providing instant online quotes based on the vehicle's condition. With a focus on convenience, Scrap Car Network facilitates free collection services nationwide, ensuring that customers can easily scrap their cars without any additional costs. Targeting individuals looking to scrap their vehicles for cash, Scrap Car Network operates a user-friendly platform where customers can input their car registration details to receive a no-obligation quote. The company emphasizes responsible recycling practices, processing vehicles to either be reused or recycled, while also managing all necessary paperwork. By partnering with the Recycling Lives charity, Scrap Car Network contributes to sustainable practices within the automotive disposal industry.
Scrap Car Network receives overwhelmingly positive feedback from customers, who praise the service for being easy, efficient, and quick. Reviewers consistently highlight the seamless experience, noting that collection is punctual and drivers are friendly and professional.
Many appreciate the prompt payment, often received the same day as collection, and commend the clear communication throughout the process. However, a few customers express concerns regarding the timing of collections, with some reporting issues in scheduling. Despite these minor complaints, the majority of reviews reflect satisfaction with the overall service quality and the fair pricing offered. Overall, Scrap Car Network is viewed positively, making it a recommended choice for vehicle disposal.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 67 |
| Sep 24 | 4.1 | 13 |
| Oct 24 | 4.1 | 36 |
| Nov 24 | 3.8 | 20 |
| Dec 24 | 3.7 | 12 |
| Jan 25 | 4.7 | 19 |
| Feb 25 | 4.3 | 18 |
| Mar 25 | 5.0 | 45 |
| Apr 25 | 5.0 | 12 |
| May 25 | 4.8 | 80 |
| Jun 25 | 4.8 | 142 |
| Jul 25 | 5.0 | 36 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to obtain quote and book a pick up time”
“I had one of the worst customer service experiences with this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | +11% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,000 |
Bottom line: Scrap Car Network is #1 of 5 on overall rating in this group.
500 reviews of Scrap Car Network. Filter by what matters to you.
I've tried, messaging twice, emailing twice and contacting them on Facebook, I have had no response!
I had one of the worst customer service experiences with this company. I was left waiting for over 5 hours, with zero communication or updates. That kind of disregard for someone’s time is completely unprofessional and unacceptable. Not only was the delay excessive, but there was no apology, explanation, or effort made to make things right. If this is how they treat customers, I won’t be using their services again — and I wouldn’t recommend them to anyone who values their time or expects even basic courtesy. Do you think people’s time is worthless? Because that’s exactly how you made me feel. Sitting around for hours, rearranging my entire day, only to be met with total silence. No apology. No urgency. Nothing
Very good gd service
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What a bunch of messers they use sub contractors that collect vehicles. These are not direct staff what let you down. It presents to me these contractors are looking for picture perfect collections prob due to they are under pressure to hit targets. However if you get let down multiple times for various reasons this costs time and money. My advice to all that live in wolves area use a real firm like mainline they are the real deal used many times not been let down because my vehicle could have been collected it was not attempted to old for the bull shit off these messers
Their prices are an absolute joke my 2017 plate Jeep renegade was quoted £165
Booked collection of car for Saturday am(7-12). Driver called me at 11:24 to change my collection for Saturday pm or Monday. Told him pm is still ok. At 14:19 called me he doesn't come. Spent all day waiting for nothing. There was answers for both calls. First time driver said he stuck in Runcorn and second time in Blackpool.
One star cause I couldn’t pick zero. Booked a PM slot booked half a day off work to be in for collection. No one came. No call to say they weren’t coming.
Time wasters cancelled 3 times after me calling in to tell me driver is on his was or his delayed because of traffic just full of bullshit do not use this company
Avoid This Service – Unreliable and Unprofessional. Booked a collection with Scrap Car Network for the afternoon slot (12:00–19:00). I arrived at 11:30 and waited until 19:00, but no one showed up or had the courtesy to call and update me. Tried calling the provided number, but it went straight to a full voicemail box. At 19:25—long after the agreed timeframe—I finally received a call saying they were ready to come for the collection . By then, I had already left. Absolutely pathetic service with zero communication. A complete waste of time. Would not recommend.
I filled in the details that the website requires and also the bank details. I waited 4 days and today I called them back because I don't have any confirmation email. On the other end of the phone I received an explanation that they don't cover my area and a constant answer "I don't know". Is this supposed to be the normal response from customer service? They wasted my time to hear such words. They sent me to another company with an email confirmation with the price and just to arrange a day for collection because it's not my fault that at this moment they don't cover my area without notifying me. I got a much lower price and they don't know how to resolve this. I'm glad that there are satisfied customers, but for me their attitude and their procedure with customers is unacceptable. I would never go back to them!!!
Never again. It won’t let me put zero stars, otherwise I would. Got a quote for £220 to scrap my Peugeot. Filled in all my bank details and got the complete thumbs up. Never heard back. Phoned them up, and after waiting for half an hour, someone answered, only to say they don’t pick up in my area (Plymouth). The only partner they could contact that would retrieve my vehicle would only offer £140. Absolute rubbish and a waste of my time. It’s bad enough when you are in a situation when you have to scrap your car as it is, but this is an insult. Diabolical. Never again. Shocked
Car collection cancelled twice. Two days unpaid leave taken for collection. Response was 'that isn't our issue' and 'I don't see why this is our problem'. Total waste. Do not book a collection with them if you want your time wasted. When I rang 20 minutes before the end of my collection time I was told the driver was delayed but on the way. I stated we could not be in after the 5.30 due to commitments. I was put on hold and passed to a manager. The manager had a different story and told me that the driver was unwell. It is clear that they have just lied to me about the situation to make themselves look better.
Was booked for yesterday afternoon, driver was no show, car not collected, no communication, wasted my afternoon .
False advertising, after waiting hours on the phone to arrange a pick up they said they didn't serve my region, after filling in my address I find this appalling, Avoid at all costs especially reading some other comments, certainly won't be trusting trust pilot from now on
Car collected by an extremely rude and unhelpful driver who was genuinely angry when I asked questions. Multiple phone numbers and email addresses all linked only to one company, not a "network". They do not answer the phone, do not respond to emails and left me no choice but to report the car stolen as they made no attempt to pay for the vehicle.
DONT KNOW WHATS GOING ON WITH THIS COMPANY BUT NEEDS INVESTIGATING AS SOON AS SEEMS PEOPLE GETTING SCAMMED! HAD A COLLECTION DATE FOR TODAY AND BEEN GHOSTED COMPLETELY WITH NO EXPLANATION! THE CAR NEEDS SCRAPPING AS THE BATTERY IS DEAD CANT GET INTO THE CAR AND THERE SAYING THEY CANT SCRAP IT MUST BE BECAUSE THEY WANT TO SELL ON AVOID AVOID AVOID!!!
Not great at all, originally called to see if I could book a slot after 5pm, given the email confirmation said collection could be until 7pm, rude call handler just laughed at me and said collection is only until 5pm. Day of collection, received no call or text & no one arrived to collect the car. Called next day & after a constant queue got to speak to a pleasant call handler, my appointment had been cancelled with no reason, very apologetic & booked in for the following Monday (today). Once again, no call, text, email & no one arrived to collect the car.
It’s a shame I had to give one star, zero would be more fitting! This company arranged to collect a car for scrap booked a date and they text us the day before collection to assure us of the day and time slot, booked the time off work and then surprise they didn’t turn up. Not only did they not turn up but I spent 53 minutes as ‘caller number 2’ in a call queue that was never answered. When I did get to complain some 5 days later a very ‘curt’ advisor from could only apologise through gritted teeth explaining that I had to appreciate they collect over 600 cars per week! Well guess what mine wasn’t one of them. We managed to obtain another quote from another provider who absolutely did what they said they would hassle free! I would avoid this company if you are looking for reliable service
You get a 5 hour timeslot where they tell you, that you'll get a call 30min prior but that's not the case. Wasted 5 hours of my life for nothing and super long wait times on the phone of they even answer at all.
Scrap Car Network is a UK-based service specializing in the collection and recycling of scrap vehicles. The company offers customers an efficient way to dispose of their cars by providing instant online quotes based on the vehicle's condition. With a focus on convenience, Scrap Car Network facilitates free collection services nationwide, ensuring that customers can easily scrap their cars without any additional costs. Targeting individuals looking to scrap their vehicles for cash, Scrap Car Network operates a user-friendly platform where customers can input their car registration details to receive a no-obligation quote. The company emphasizes responsible recycling practices, processing vehicles to either be reused or recycled, while also managing all necessary paperwork. By partnering with the Recycling Lives charity, Scrap Car Network contributes to sustainable practices within the automotive disposal industry.
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